This is the correct forum, as User Portal issues come under the Management section, so I've merged the double posting. How many entries do you have in a list? Is it a large number? I've not seen this specific issue before, but have seen similar, which was caused by a bad entry with illegal characters.. Might also be related to a known issue: ID33858 9.209 Userportal - adding multiple addresses to whitelist/blacklist does not work ------------------------------------------------------------------------ Description: It is not possible to add multiple entries to the sender whitelist/blacklist in User Portal (SMTP) in one step. When a user accesses the User Portal, adds multiple entries to the sender whitelist/blacklist, then leaves this page, only the first entered entry is saved. Others entered during the same session are not saved and have to be re-entered. Workaround: Add one entry per session, browse to another tab, then come back to the whitelis/blackist tab, enter another address and safe it again. Repeat this steps if needed. Steps to reproduce: 1. Login to User Portal 2. Select Whitelist or Blacklist 3. Add multiple entries and click green check box to save each entry 4. Change to a different tab (doesn't matter which) 5. Browse back to whitelist/blacklist tab 6. Issue occurs (only the first entered address appears, the rest are lost) Workaround: Fixed in: If you have a paid license, you may want to contact support.
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