The response from Sophos is: By design, the following items will not show in the Digest Website: • Content Violations • Offensive Language • Suspicious Attachment • Restricted Attachment • Infected Attachment • Encrypted Attachment • Encrypted Message So this is the main reason why you are seeing an incomplete list in the end user's digest / portal. So therefore, because PureMessage allows alot of obvious spam through which generally always contain a Word document, adding word documents to the restricted attachments list is not a viable option as a user cannot then release the valid email out of quarantine. I therefore have to come to the conclusion that Puremessage is ineffective and unworkable.
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