Yes, this is the important bit to get the correct logging. == In 'Terminal' run the command: sudo syslog -c 0 -d Open 'Console' Tip: Can be found under Applications | Utilities. Select the 'All Messages' filter in Console and filter by the 'Sender' name: 'SophosMcsAgent'. Once you have obtained the logs, you can disable debug logging by running the following command in 'Terminal': sudo syslog -c 0 off == We need to see the lines in the Console that contain the line: SophosMcsAgent to see what it's doing talking to the Cloud's MCS servers. It might be worth confirming in Activity Monitor that the process SophosMcsAgent is running if you don't find any reference. Thanks.
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