Hello. I´m trying to update a HYPERV server and i´m not able to. Find below SophosUpdate.log: 2017-12-01T12:45:56.658Z [22280] INFO WinMain ========================= 2017-12-01T12:45:56.658Z [22280] INFO WinMain SophosUpdate is starting. 2017-12-01T12:45:56.658Z [22280] INFO WinMain AutoUpdate version : 5.8.335 2017-12-01T12:45:56.659Z [22280] INFO WinMain SophosUpdate version : 5.8.259 2017-12-01T12:45:56.659Z [22280] INFO WinMain Build : 206630 2017-12-01T12:45:56.659Z [22280] INFO WinMain ========================= 2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Platform ID: WIN_2008_R2_SVR_X64 2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Platform upgraded: 0 2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Subscriptions changed: 1 2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Features: 2017-12-01T12:45:56.659Z [22280] INFO Environment::Print Features changed: 1 2017-12-01T12:45:56.659Z [22280] INFO WinMain Set process security 2017-12-01T12:45:56.660Z [22280] INFO WinMain Initialise COM. 2017-12-01T12:45:56.660Z [22280] INFO WinMain Load config. 2017-12-01T12:45:56.662Z [22280] INFO WinMain Create registry reporter. 2017-12-01T12:45:56.662Z [22280] INFO WinMain Create platform reporter. 2017-12-01T12:45:56.662Z [22280] INFO WinMain Create features reporter. 2017-12-01T12:45:56.662Z [22280] INFO WinMain Create subscription reporter. 2017-12-01T12:45:56.662Z [22280] INFO WinMain Create version persister. 2017-12-01T12:45:56.662Z [22280] INFO WinMain Load state. 2017-12-01T12:45:56.662Z [22280] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-12-01T12:45:56.663Z [22280] INFO WinMain Create progress reporter. 2017-12-01T12:45:56.668Z [22280] INFO WinMain Create language neutral logger. 2017-12-01T12:45:56.669Z [22280] INFO WinMain Create Update cache evaluator. 2017-12-01T12:45:56.670Z [22280] INFO WinMain Create downloader. 2017-12-01T12:45:56.675Z [22280] INFO WinMain Create Health event manager. 2017-12-01T12:45:56.675Z [22280] INFO WinMain Create Cloud reboot manager. 2017-12-01T12:45:56.675Z [22280] INFO CloudRebootManager::SignalRebootIfRequired No value found for RebootRequiredByCloudInstaller 2017-12-01T12:45:56.675Z [22280] INFO WinMain Create installer. 2017-12-01T12:45:56.675Z [22280] INFO WinMain Create adapter writer. 2017-12-01T12:45:56.675Z [22280] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 2017-12-01T12:45:56.675Z [22280] INFO WinMain Create completion reporter. 2017-12-01T12:45:56.676Z [22280] INFO WinMain Create telemetry submitter. 2017-12-01T12:45:56.676Z [22280] INFO WinMain Create fallback updating logic. 2017-12-01T12:45:56.676Z [22280] INFO WinMain Create update logic. 2017-12-01T12:45:56.676Z [22280] INFO WinMain Performing update. 2017-12-01T12:45:56.676Z [21404] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started. 2017-12-01T12:45:56.676Z [22280] INFO UpdateLogic::Update Reporting update start. 2017-12-01T12:45:56.676Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend started 2017-12-01T12:45:56.676Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-12-01T12:45:56.676Z [22280] INFO IPCSender::Write IPCSender::Write: Writing message: 2017-12-01T12:45:56.677Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: 2017-12-01T12:45:56.677Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-12-01T12:45:56.678Z [22280] ERROR UpdateLogic::HandleNoPolicy Policy is empty. Update cannot continue. 2017-12-01T12:45:56.679Z [22280] INFO IPCSender::Write IPCSender::Write: Writing message: NoLocations 113 SophosUpdate ERROR: Could not find a source for updated packages 2017-12-01T12:45:56.679Z [22280] INFO WinMain SophosUpdate has completed with the result 1. 2017-12-01T12:45:56.679Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: NoLocations 113 SophosUpdate ERROR: Could not find a source for updated packages 2017-12-01T12:45:56.679Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-12-01T12:45:57.679Z [21404] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting 2017-12-01T12:45:57.679Z [21404] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished. 2017-12-01T12:45:57.679Z [22280] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-12-01T12:50:56.661Z [20924] INFO WinMain ========================= 2017-12-01T12:50:56.662Z [20924] INFO WinMain SophosUpdate is starting. 2017-12-01T12:50:56.662Z [20924] INFO WinMain AutoUpdate version : 5.8.335 2017-12-01T12:50:56.662Z [20924] INFO WinMain SophosUpdate version : 5.8.259 2017-12-01T12:50:56.662Z [20924] INFO WinMain Build : 206630 2017-12-01T12:50:56.662Z [20924] INFO WinMain ========================= 2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Platform ID: WIN_2008_R2_SVR_X64 2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Platform upgraded: 0 2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Subscriptions changed: 1 2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Features: 2017-12-01T12:50:56.662Z [20924] INFO Environment::Print Features changed: 1 2017-12-01T12:50:56.662Z [20924] INFO WinMain Set process security 2017-12-01T12:50:56.663Z [20924] INFO WinMain Initialise COM. 2017-12-01T12:50:56.664Z [20924] INFO WinMain Load config. 2017-12-01T12:50:56.666Z [20924] INFO WinMain Create registry reporter. 2017-12-01T12:50:56.666Z [20924] INFO WinMain Create platform reporter. 2017-12-01T12:50:56.666Z [20924] INFO WinMain Create features reporter. 2017-12-01T12:50:56.666Z [20924] INFO WinMain Create subscription reporter. 2017-12-01T12:50:56.666Z [20924] INFO WinMain Create version persister. 2017-12-01T12:50:56.666Z [20924] INFO WinMain Load state. 2017-12-01T12:50:56.666Z [20924] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-12-01T12:50:56.667Z [20924] INFO WinMain Create progress reporter. 2017-12-01T12:50:56.674Z [20924] INFO WinMain Create language neutral logger. 2017-12-01T12:50:56.674Z [20924] INFO WinMain Create Update cache evaluator. 2017-12-01T12:50:56.676Z [20924] INFO WinMain Create downloader. 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create Health event manager. 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create Cloud reboot manager. 2017-12-01T12:50:56.684Z [20924] INFO CloudRebootManager::SignalRebootIfRequired No value found for RebootRequiredByCloudInstaller 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create installer. 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create adapter writer. 2017-12-01T12:50:56.684Z [20924] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create completion reporter. 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create telemetry submitter. 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create fallback updating logic. 2017-12-01T12:50:56.684Z [20924] INFO WinMain Create update logic. 2017-12-01T12:50:56.684Z [20924] INFO WinMain Performing update. 2017-12-01T12:50:56.684Z [12396] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started. 2017-12-01T12:50:56.684Z [20924] INFO UpdateLogic::Update Reporting update start. 2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend started 2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-12-01T12:50:56.685Z [20924] INFO IPCSender::Write IPCSender::Write: Writing message: 2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: 2017-12-01T12:50:56.685Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-12-01T12:50:56.688Z [20924] ERROR UpdateLogic::HandleNoPolicy Policy is empty. Update cannot continue. 2017-12-01T12:50:56.689Z [20924] INFO IPCSender::Write IPCSender::Write: Writing message: NoLocations 113 SophosUpdate ERROR: Could not find a source for updated packages 2017-12-01T12:50:56.689Z [20924] INFO WinMain SophosUpdate has completed with the result 1. 2017-12-01T12:50:56.689Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: NoLocations 113 SophosUpdate ERROR: Could not find a source for updated packages 2017-12-01T12:50:56.689Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-12-01T12:50:57.689Z [12396] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting 2017-12-01T12:50:57.689Z [12396] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished. 2017-12-01T12:50:57.690Z [20924] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
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