It was far worse than not being 'updated', on the 11th we were informed that our case was being passed onto 'customer care' who would be in contact shortly. Then nothing and no reply to our emails on the 15th, 17th and 18th asking for an update. No one answering the 'Support Helpline' when we tried that on 2 separate days, both times on hold for over 30mins before we hung up because 'All our engineers are busy', really? Sorry but if you won't or can't answer your own support phone or at the very least acknowledge receipt of our emails then for us, the customer, you are uncontactable and effectively no longer exist in order to provide support for products that we have purchased from you and for us running a business that just isn't good enough.
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