So the error is: Action start 19:04:10: CheckUserIsSophosAdmin. MSI (s) (A4!48) [19:04:12:120]: Product: Sophos Anti-Virus -- Error 3005.Sophos Anti-Virus can only be uninstalled by users that are members of the SophosAdministrator user group. CustomAction CheckUserIsSophosAdmin returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 19:04:12: CheckUserIsSophosAdmin. Return value 3. This is checking that the user you're logged in is a member of the local SophosAdministrator group. If you open an administrative command prompt and type: whoami This will show your logged on username. I assume this is DESKTOP-SIEI7IQ\TL There should be a local group on the computer called SophosAdmiistrator. You can confirm this by running: net localgroup You therefore need to ensure that the user returned from the whoami command is a member of that group. Running the command: net localgroup sophosadministrator will list the members. I can only assume that your username is not listed here? To add it, you can run: net localgroup sophosadministrator /add TL Where I believe TL to be your account based on the MSI log but it should be the account returned from running whoami. Once done try an uninstall. Regards, Jak
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