jak Thanks, i followed the instructions but i am afraid it has not resulted in uninstall sophos cient firewall.. the same error still appears. Here is the log file === Verbose logging started: 14/01/2018 13:03:47 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\system32\MsiExec.exe === MSI (c) (34:90) [13:03:47:212]: Resetting cached policy values MSI (c) (34:90) [13:03:47:212]: Machine policy value 'Debug' is 0 MSI (c) (34:90) [13:03:47:212]: ******* RunEngine: ******* Product: Sophos Client Firewall.msi ******* Action: ******* CommandLine: ********** MSI (c) (34:90) [13:03:47:213]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (34:90) [13:03:50:214]: Failed to grab execution mutex. System error 258. MSI (c) (34:90) [13:03:50:267]: Cloaking enabled. MSI (c) (34:90) [13:03:50:267]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (34:90) [13:03:50:282]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (8C:48) [13:03:50:290]: Running installation inside multi-package transaction C:\WINDOWS\system32\Sophos Client Firewall.msi MSI (s) (8C:48) [13:03:50:290]: Grabbed execution mutex. MSI (s) (8C:7C) [13:03:50:293]: Resetting cached policy values MSI (s) (8C:7C) [13:03:50:293]: Machine policy value 'Debug' is 0 MSI (s) (8C:7C) [13:03:50:293]: ******* RunEngine: ******* Product: C:\WINDOWS\system32\Sophos Client Firewall.msi ******* Action: ******* CommandLine: ********** MSI (s) (8C:7C) [13:03:50:293]: Note: 1: 2203 2: C:\WINDOWS\system32\Sophos Client Firewall.msi 3: -2147287038 MSI (s) (8C:7C) [13:03:50:294]: MainEngineThread is returning 2 MSI (s) (8C:48) [13:03:50:296]: User policy value 'DisableRollback' is 0 MSI (s) (8C:48) [13:03:50:296]: Machine policy value 'DisableRollback' is 0 MSI (s) (8C:48) [13:03:50:297]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (8C:48) [13:03:50:298]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (34:90) [13:03:50:301]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (34:90) [13:03:50:302]: MainEngineThread is returning 2 === Verbose logging stopped: 14/01/2018 13:03:50 ===
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