The case was eventually escalated and I spoke to an engineer for a while on the phone. The issue comes down to computers being reimaged and keeping the same name (something that occurs very often here with ~9,000 computers in SEC). When the reimaged computer reports to SEC, it has a new ID and thus is not matched to the synced computer from AD which has the old ID. I'll have SQL remove duplicate computers on a daily basis which seems to resolve the issue. I'm not sure this is something that can ever be resolved given that the name is not being used as a primary key in the DB and since the DB keeps all "deleted" computers.
↧