Hey Ben and Hugh! Are you trying to install PME 3.1.1? The latest PME version to use with Exchange 2007/2010 is 3.1.3. Download and install 3.1.3 Do the following steps before the installation attempt: Download PureMessage Support Tools:PureMessage 3.1 & 4.x: downloads.sophos.com/.../pmex_31_support_tools.zip Create the folder: c:\PMDEBUGLOGS Open the downloaded support tools folder -> ICDebugregistryKeysdouble click on pmdebuglogs.reg - this will load some keys into windows registry: HKEY_LOCAL_MACHINE\SOFTWARE\SOPHOS\PMDebugLogs Open the key HKEY_LOCAL_MACHINE\SOFTWARE\SOPHOS\PMDebugLogs, right click PMDebuglogs and create a new REG_DWORD named "EnableLogging". Set it value to 1 Re-run the puremessage setup and when it fails, check the logs inside c:\PMdebuglogs. The recent files must show the error (maybe this one PMInstallUtil-xxxx log)...open the files and search for ERR post the errors. There's a more complex procedure we can try for the "Failed to Create User account. Ensure the password satisfies complexity requirements" but it would be interesting to see what's being logged. Thanks guys! Hope this helps
↧