Same here - El Capitan 10.11.3 Cannot install. Error messages shown in the console are as follows: Mar 9 19:34:55 MBPRetina sandboxd[149] ([1076]): com.sophos.boots(1076) System Policy: deny file-write-unlink /Library/Caches/com.sophos.sau/warehouse/WindowsCloudNextGen/c2ffbfe1c4f394ca438e19db0eab95e7x000.xml Error Message in the /var/log/install.log is as follows: Mar 9 19:34:47 MBPRetina Sophos Bootstrap[1075]: [SMESophosBootstrapAppDelegate.m:1321] System verified Mar 9 19:34:55 MBPRetina SUL Thread[1076]: [Updater.mm:305] [Updater.downloadUpdate]: Failed to add product. Error: Mar 9 19:34:55 MBPRetina Sophos Bootstrap Downloader[1076]: [SMEDownloadController.m:354] Download failed with error. ( ) Mar 9 19:34:55 MBPRetina Sophos Bootstrap[1075]: [SMESophosBootstrapAppDelegate.m:975] Received failure notification: (1) A Full report of the error is as follows: com.sophos.boots(1076) System Policy: deny file-write-unlink /Library/Caches/com.sophos.sau/warehouse/WindowsCloudNextGen/c2ffbfe1c4f394ca438e19db0eab95e7x000.xml Process: com.sophos.boots [1076] Path: /Users/{HOME}/Downloads/SophosInstall/Sophos Installer.app/Contents/MacOS/tools/com.sophos.bootstrap.helper Load Address: 0x100000000 Identifier: com.sophos.bootstrap.helper Version: ??? (???) Code Type: x86_64 (Native) Parent Process: Sophos Installer [1075] Date/Time: 2016-03-09 19:34:55.927 -0500 OS Version: Mac OS X 10.11.3 (15D21) Report Version: 8 Thread 0: 0 libsystem_kernel.dylib 0x00007fff93a455f6 __unlink + 10 1 libremovefile.dylib 0x00007fff898dd6dd __removefile_process_file + 157 2 libremovefile.dylib 0x00007fff898dd8c2 __removefile_tree_walker + 222 3 libremovefile.dylib 0x00007fff898ddbf3 removefile + 151 4 Foundation 0x00007fff8c0b84e5 -[NSFilesystemItemRemoveOperation main] + 171 5 Foundation 0x00007fff8c0822fb -[__NSOperationInternal _start:] + 654 6 Foundation 0x00007fff8c0b8347 -[NSFileManager removeItemAtPath:error:] + 84 7 com.sophos.bootstrap.helper 0x000000010000592a -[SMEDownloadController cleanPath:] + 272 8 com.sophos.bootstrap.helper 0x00000001000057d5 -[SMEDownloadController cleanDownloadDirectories] + 256 9 com.sophos.bootstrap.helper 0x0000000100004e4f -[SMEDownloadController shutdownController] + 259 10 Foundation 0x00007fff8c0b8d4b __NSThreadPerformPerform + 279 11 CoreFoundation 0x00007fff9b9d95c1 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17 12 CoreFoundation 0x00007fff9b9cb41c __CFRunLoopDoSources0 + 556 13 CoreFoundation 0x00007fff9b9ca93f __CFRunLoopRun + 927 14 CoreFoundation 0x00007fff9b9ca338 CFRunLoopRunSpecific + 296 15 Foundation 0x00007fff8c0b6e61 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270 16 com.sophos.bootstrap.helper 0x0000000100005ac0 -[SMEDownloadController waitForDownloadCompletion] + 266 17 com.sophos.bootstrap.helper 0x0000000100005551 -[SMEDownloadController startController] + 598 18 com.sophos.bootstrap.helper 0x00000001000024dd main + 1833 19 com.sophos.bootstrap.helper 0x0000000100001d34 start + 52 Thread 1: 0 libsystem_kernel.dylib 0x00007fff93a456de __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff8faa9365 start_wqthread + 13 Thread 2: 0 libsystem_kernel.dylib 0x00007fff93a45ff6 kevent_qos + 10 1 libdispatch.dylib 0x00007fff9be48d01 _dispatch_autorelease_pool_pop + 0 Thread 3: 0 libsystem_kernel.dylib 0x00007fff93a456de __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff8faa9365 start_wqthread + 13 Thread 4: 0 libsystem_kernel.dylib 0x00007fff93a456de __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff8faa9365 start_wqthread + 13 Thread 5: 0 libsystem_kernel.dylib 0x00007fff93a456de __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff8faa9365 start_wqthread + 13 Thread 6: 0 libsystem_kernel.dylib 0x00007fff93a456de __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff8faa9365 start_wqthread + 13 Thread 7: 0 libsystem_kernel.dylib 0x00007fff93a456de __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x00007fff8faa9365 start_wqthread + 13 Thread 8: 0 libsystem_kernel.dylib 0x00007fff93a4515e __rmdir + 10 1 libremovefile.dylib 0x00007fff898dd77a __removefile_process_file + 314 2 libremovefile.dylib 0x00007fff898dd8c2 __removefile_tree_walker + 222 3 libremovefile.dylib 0x00007fff898ddbf3 removefile + 151 4 Foundation 0x00007fff8c0b84e5 -[NSFilesystemItemRemoveOperation main] + 171 5 Foundation 0x00007fff8c0822fb -[__NSOperationInternal _start:] + 654 6 Foundation 0x00007fff8c0b8347 -[NSFileManager removeItemAtPath:error:] + 84 7 com.sophos.bootstrap.helper 0x000000010000592a -[SMEDownloadController cleanPath:] + 272 8 com.sophos.bootstrap.helper 0x00000001000057d5 -[SMEDownloadController cleanDownloadDirectories] + 256 9 com.sophos.bootstrap.helper 0x0000000100004e4f -[SMEDownloadController shutdownController] + 259 10 com.sophos.bootstrap.helper 0x000000010000421d -[SMEDownloadingStatusService shutdownService] + 44 11 CoreFoundation 0x00007fff9b99417c __invoking___ + 140 12 CoreFoundation 0x00007fff9b993fce -[NSInvocation invoke] + 286 13 CoreFoundation 0x00007fff9ba33be6 -[NSInvocation invokeWithTarget:] + 54 14 CoreFoundation 0x00007fff9ba05412 ___forwarding___ + 514 15 CoreFoundation 0x00007fff9ba05188 _CF_forwarding_prep_0 + 120 16 CoreFoundation 0x00007fff9b99417c __invoking___ + 140 17 CoreFoundation 0x00007fff9b993fce -[NSInvocation invoke] + 286 18 Foundation 0x00007fff8c0f09da -[NSConnection dispatchInvocation:] + 138 19 Foundation 0x00007fff8c0efa97 -[NSConnection handleRequest:sequence:] + 1342 20 Foundation 0x00007fff8c0e052b -[NSConnection handlePortCoder:] + 661 21 Foundation 0x00007fff8c0dfe67 -[NSConnection dispatchWithComponents:] + 53 22 Foundation 0x00007fff8c0c5854 __NSFireMachPort + 254 23 CoreFoundation 0x00007fff9b9d9972 __CFMachPortPerform + 290 24 CoreFoundation 0x00007fff9b9d9839 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 41 25 CoreFoundation 0x00007fff9b9d97a9 __CFRunLoopDoSource1 + 473 26 CoreFoundation 0x00007fff9b9cae1b __CFRunLoopRun + 2171 27 CoreFoundation 0x00007fff9b9ca338 CFRunLoopRunSpecific + 296 28 Foundation 0x00007fff8c0b6e61 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270 29 com.sophos.bootstrap.helper 0x0000000100003708 -[SMEDownloadingStatusService startStatusService] + 571 30 Foundation 0x00007fff8c202c6f __NSThread__start__ + 1351 31 libsystem_pthread.dylib 0x00007fff8faabc13 _pthread_body + 131 32 libsystem_pthread.dylib 0x00007fff8faabb90 _pthread_body + 0 33 libsystem_pthread.dylib 0x00007fff8faa9375 thread_start + 13 Thread 9: 0 libsystem_kernel.dylib 0x00007fff93a3f386 mach_msg_trap + 10 1 CoreFoundation 0x00007fff9b9cb624 __CFRunLoopServiceMachPort + 212 2 CoreFoundation 0x00007fff9b9caaec __CFRunLoopRun + 1356 3 CoreFoundation 0x00007fff9b9ca338 CFRunLoopRunSpecific + 296 4 CFNetwork 0x00007fff9a3c56e9 +[NSURLConnection(Loader) _resourceLoadLoop:] + 412 5 Foundation 0x00007fff8c202c6f __NSThread__start__ + 1351 6 libsystem_pthread.dylib 0x00007fff8faabc13 _pthread_body + 131 7 libsystem_pthread.dylib 0x00007fff8faabb90 _pthread_body + 0 8 libsystem_pthread.dylib 0x00007fff8faa9375 thread_start + 13 Thread 10: 0 libsystem_kernel.dylib 0x00007fff93a45176 __select + 10 1 libsystem_pthread.dylib 0x00007fff8faabc13 _pthread_body + 131 2 libsystem_pthread.dylib 0x00007fff8faabb90 _pthread_body + 0 3 libsystem_pthread.dylib 0x00007fff8faa9375 thread_start + 13 Binary Images: 0x100000000 - 0x1001fdfff com.sophos.bootstrap.helper /Users/{HOME}/Downloads/SophosInstall/Sophos Installer.app/Contents/MacOS/tools/com.sophos.bootstrap.helper 0x7fff898dc000 - 0x7fff898ddffb libremovefile.dylib (41) /usr/lib/system/libremovefile.dylib 0x7fff8c02b000 - 0x7fff8c37fff7 com.apple.Foundation (6.9 - 1256.1) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation 0x7fff8faa8000 - 0x7fff8fab1ff7 libsystem_pthread.dylib (138.10.4) /usr/lib/system/libsystem_pthread.dylib 0x7fff93a2e000 - 0x7fff93a4cfff libsystem_kernel.dylib (3248.30.4) /usr/lib/system/libsystem_kernel.dylib 0x7fff9a3be000 - 0x7fff9a644ff7 com.apple.CFNetwork (760.2.6 - 760.2.6) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork 0x7fff9b95b000 - 0x7fff9bdd1fff com.apple.CoreFoundation (6.9 - 1256.14) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation 0x7fff9be41000 - 0x7fff9be6efff libdispatch.dylib (501.20.1) /usr/lib/system/libdispatch.dylib Can the other folks here confirm if they have the same errors in their system logs?
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