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Forum Post: Phone support, WTF

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Where, exactly, am I supposed to get support for the UTM 9? I have been on hold for 40 goddamn motherfucking minutes. I pay for premium support, as far as I'm concerned this is breach of contract. I'm supposed to makes posts in this forum and pray someone is nice enough to answer? What the hell am I paying for?!? I would create a trouble ticket, but the shitty device registration wizard won't accept the serial number WHICH I'M GETTING DIRECTLY FROM THE FUCKING DEVICE. How is this going to work? Good product, utterly fucking useless support? I don't know if you guys are aware, but in 2016 IT personnel don't have hours to jerk off while you're trying to get it together, we've got stuff to do.

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