Hi David, Greetings. I suspect the Surface Pro devices were generating traffic due to updates. You can investigate this through the Custom Report option in XG. You can navigate through Reports>Custom & Special Reports>Custom Web Report and configure the IP address, Surface Pro received on the incident day. Next, I suspect some Applications might be utilizing higher bandwidth, which results in choked bandwidth through ISP. In such instance if the bandwidth's threshold is breached, drops can be observed. To check the Application Usage report you can navigate to Reports>Application> and browser through the options depending on your requirement. Drop packet's reports are not available in reports, you can check the value of drops on an interface. To check this login to UTM's CLI and go to option 4. Device Console. Type "show network interfaces" This will show you the error and drops captured on an interface. Hope that helps:) Thanks Sachin Gurung
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