Hi Ian, User do not have to do any setting in the XG for heartbeat to be send.User have to just add SFM IP in Central Management page of XG and heartbeat communication start between SFM and XG.Heartbeat is sent every 1 minute from XG to SFM. Please go to advance shell of XG and check tcpdump for port 6514 using below command and check the connection was successful or not. tcpdump -n port 6514 Please provide below detail to check issue further. SFM device page (System Management --> Device Settings --> Managed Device --> Devices) screen-shot XG device Central management page (System --> Administration--> Central Management) screen-shot XG Admin Console HTTPS Port value (System --> Administration --> Setting Page) ____ ? SFM test connection page screen-shot (System Management --> Device Settings --> Managed Devices --> Devices) Regards, Ravi
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