Hello Nick Have exported and then deleted those keys. Installed Sophos home again from dashboard and just after the extractor completed the following error was given Unexpected product state 2 code {D929B3B5-56C6-46CC-B3A3-A1A784CBB8E4} And the log said: 18/04/2016,07:36:24,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------, 18/04/2016,07:36:24,Information,Setup version 3.1.4.3, 18/04/2016,07:36:24,Information,Command line: c:\users\geoff\appdata\local\temp\sophos_bootstrap_20160418063552\setup.exe -server dzr-mcs-amzn-us-east-1-h0m3.upe.p.hmr.sophos.com -token ***************** -producttype 1, 18/04/2016,07:36:24,Information,Process security set successfully, 18/04/2016,07:36:24,Information,Setup program was run from C:\Users\Geoff\AppData\Local\Temp\sophos_bootstrap_20160418063552, 18/04/2016,07:36:24,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed..., 18/04/2016,07:36:24,ERROR,There was an unexpected problem with the installation of Sophos Home. Details: Unexpected product state 2 for product with code {D929B3B5-56C6-46CC-B3A3-A1A784CBB8E4}, 18/04/2016,07:37:40,Information,------------------ Installation program finishing with code 114 ------------------, Thank you, I am determined to get Sophos installed! Geoffrey Fisher
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