I really feel that you didn't read my original post or at least did not understand the intent of it. I already have the SPX portal setup, I know that users can reset their password through that portal, and I know that there is an issue with viewing PDFs in browsers. The problem is that the whole push based encryption doesn't work well and isn't user friendly. Sophos needs to create a pull based system that is easier for end users to access and use. The purpose of the post is to raise awareness to that fact. If no one complains then the product is assumed to good when in fact there are things that can be improved. There are many good things about the email appliance, really my only complaint (which is so severe that I've looked at other products) is the encryption portal (pull vs. pushed). If you're unaware of what pull vs. pushed means it is: 1. push -- what sophos does. They send the end user an encrypted file that is password protected. 2. pull - the end user gets a link that they click on and then they directed to a secure portal site where they log in and then can view their secure messages. The advantages of a pull based system is that they don't need special software and if they need a password reset they don't loose access to all the previous documents.
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