I'm trying to help a friend that is not tech savoy install Sophos home. when she runs the installer it fails with generic message can't find server or can't connect. when I had her email me the log file it has. she is connected only by wireless and her browsers worked and had her open browser and try http://dci.sophosupd.com/and she get Sophos dci site connection successful had her try just double clicking installer and right-clicking and running as Admin -- I'm out of ideas here is the log from one of the many tries. 4/28/2016,7:46:51 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------, 4/28/2016,7:46:51 PM,Information,Setup version 3.1.4.3, 4/28/2016,7:46:51 PM,Information,Command line: c:\users\user\appdata\local\temp\sophos_bootstrap_20160428234501\setup.exe -server dzr-mcs-amzn-us-east-1-h0m3.upe.p.hmr.sophos.com -token ***************** -producttype 1, 4/28/2016,7:46:51 PM,Information,Process security set successfully, 4/28/2016,7:46:51 PM,Information,Setup program was run from C:\Users\user\AppData\Local\Temp\sophos_bootstrap_20160428234501, 4/28/2016,7:46:51 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed..., 4/28/2016,7:46:51 PM,Information,Starting wizard to collect information from user..., 4/28/2016,7:47:28 PM,Information,Starting the install sequence., 4/28/2016,7:47:28 PM,Information,Checking for internet connectivity..., 4/28/2016,7:47:28 PM,ERROR,Failed to send a WinHttp request. The error code was 10106 (The requested service provider could not be loaded or initialized.)., 4/28/2016,7:47:28 PM,ERROR,Failed to connect to the URL http://dci.sophosupd.com/., 4/28/2016,7:47:28 PM,ERROR,An internet connection could not be established., 4/28/2016,7:56:02 PM,Information,------------------ Installation program finishing with code 143 ------------------,
↧