This is a fresh install after a very messy uninstall of the previous version. The Sequence of events: Failed upgrade from SEC 5.2.2 -> 5.3.1 (SEC was left completely unusable). Endpoints left stranded. Create new 2012 R2 server with fresh install SEC 5.3.1 Re-protect all endpoints windows 7, 2012 R2 works fine. 2008 R2 fails with this error. Trying to manually uninstall/install the endpoint software The autoupdate component is failing: This is from the sophos ES Setup log in %temp%. Is this the correct log? I could not find "Created Custom Action" anywhere. 5/11/2016,8:50:54 AM,Information,Action start 8:50:54: PublishFeatures., 5/11/2016,8:50:54 AM,Information,Action ended 8:50:54: PublishFeatures. Return value 1., 5/11/2016,8:50:54 AM,Information,Action start 8:50:54: PublishProduct., 5/11/2016,8:50:54 AM,Information,Action ended 8:50:54: PublishProduct. Return value 1., 5/11/2016,8:50:54 AM,Information,Action start 8:50:54: SetRemoveTempFolders., 5/11/2016,8:50:54 AM,Information,Action ended 8:50:54: SetRemoveTempFolders. Return value 1., 5/11/2016,8:50:54 AM,Information,Action start 8:50:54: StartMonitor., 5/11/2016,8:50:54 AM,Information,Action ended 8:50:54: StartMonitor. Return value 1., 5/11/2016,8:50:54 AM,Information,Action start 8:50:54: InstallFinalize., 5/11/2016,8:50:54 AM,Information,CustomAction AutoUpdateServiceStopCheck returned actual error code 1601 but will be translated to success due to continue marking, 5/11/2016,8:50:55 AM,Information,CustomAction CopyConfigFiles returned actual error code 1601 (note this may not be 100% accurate if translation happened inside sandbox), 5/11/2016,8:50:55 AM,ERROR,Error 1719.The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance., 5/11/2016,8:50:58 AM,Information,Action ended 8:50:58: InstallFinalize. Return value 3., 5/11/2016,8:50:58 AM,Information,Action ended 8:50:58: INSTALL. Return value 3., 5/11/2016,8:50:58 AM,ERROR,Installation of C:\Users\username\AppData\Local\Temp\2\sophosa\sau\Sophos AutoUpdate.msi failed with error code 1603,
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