Hi Craig, Check if the following article applies to you: https://www.sophos.com/en-us/support/knowledgebase/30569.aspx If it's not the case, verbose logging on the installation should show more details: Download PureMessage Support Tools:PureMessage 3.1 & 4.x: downloads.sophos.com/.../pmex_31_support_tools.zip Create the folder: c:\PMDEBUGLOGS Open the downloaded support tools folder -> ICDebugregistryKeysdouble click on pmdebuglogs.reg - this will load some keys into windows registry: HKEY_LOCAL_MACHINE\SOFTWARE\SOPHOS\PMDebugLogs Open the key HKEY_LOCAL_MACHINE\SOFTWARE\SOPHOS\PMDebugLogs, right click PMDebuglogs and create a new REG_DWORD named "EnableLogging". Set it value to 1 Re-run the puremessage setup and when it fails, check the logs inside c:\PMdebuglogs. The recent files must show the error (maybe this one PMInstallUtil-xxxx log)...open the files and search for ERR Disable verbose logging either setting HKEY_LOCAL_MACHINE\SOFTWARE\SOPHOS\PMDebugLogs\EnableLogging value to 0 or deleting the key post the errors.
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