I noticed in Sophos Central that one of our machines hadn't updated in a month so went to check it out. I decided to do a fresh install. When trying to uninstall the version currently on the machine I get the following error; Uninstallation failed. Unable to locate Sophos UI MSI I searched the community for answers but found the issue varied from user to user so I turned on the MSI Logging and this is the result from said log; Started C:\Program Files\Sophos\Sophos Endpoint Agent\uninstallgui.exe 2019-05-09T07:54:39Z, INFO : Uninstall_IsRebootPending: No reboot pending. 2019-05-09T07:54:39Z, INFO : Machine ID: 2019-05-09T07:54:39Z, INFO : Customer ID: 951362215dff74b1b9442edf10216297 2019-05-09T07:54:39Z, INFO : Endpoint ID: 066a4082-80f8-74a3-2bb9-2361f06fc1c3 2019-05-09T07:54:39Z, INFO : Beginning command definition. 2019-05-09T07:54:39Z, INFO : Checking if service is installed: Sophos AutoUpdate Service 2019-05-09T07:54:39Z, WARNING : Failed to open Sophos AutoUpdate Service : Error code 1060 Service does not exist. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of UI. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of Health. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of MCS. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of SFS. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of SSE. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of MTD. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of SAV. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of Sophos Clean. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of EFW. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of ESH. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of SED. 2019-05-09T07:54:39Z, INFO : Adding command to remove existing installation of SDU. 2019-05-09T07:54:39Z, INFO : Adding command to clean up any remaining registry keys. 2019-05-09T07:54:39Z, INFO : Adding command to clean up any remaining files. 2019-05-09T07:54:39Z, INFO : Command definition complete. 2019-05-09T07:54:39Z, INFO : OS version: 6.1.7601. 2019-05-09T07:54:39Z, INFO : Service pack: 1.0. 2019-05-09T07:54:39Z, INFO : System Language: 1033. 2019-05-09T07:54:39Z, INFO : User Language: 1033. 2019-05-09T07:54:39Z, INFO : 64 bit: yes. 2019-05-09T07:54:40Z, INFO : Starting uninstallation process. 2019-05-09T07:54:40Z, INFO : Starting Sophos UI uninstall command. 2019-05-09T07:54:40Z, INFO : Detected MSI version: 5.0.7601 2019-05-09T07:54:40Z, INFO : About to Uninstall Sophos UI 2019-05-09T07:54:40Z, INFO : Processing INSTALLMESSAGE_RESOLVESOURCE message from MSI 2019-05-09T07:54:40Z, INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI 2019-05-09T07:54:40Z, INFO : Uninstallation of Sophos UI failed with error code: 64c 2019-05-09T07:54:40Z, INFO : Ended uninstalling Sophos UI 2019-05-09T07:54:40Z, ERROR : Sophos uninstall command failed. 2019-05-09T07:54:40Z, INFO : Command completed: success 0, reboot required: 0. 2019-05-09T07:54:40Z, ERROR : Uninstallation failed. 2019-05-09T07:54:40Z, ERROR : Failed to open registry key. Error : 183 2019-05-09T07:54:40Z, WARNING : WinHttpGetProxyForUrl returned: 2f94 2019-05-09T07:54:40Z, INFO : Json to send: {} to: t1.sophosupd.com 2019-05-09T07:54:40Z, INFO : Sending HTTP PUT request to: prod/2019-05-09T07:54:39.384000Z-.json I'm not sure the best course of action and I cannot find anything related to the "Uninstallation of Sophos UI failed with error code: 64c" message in there. Any help would be greatly appreciated.
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