Sophos Anti-Virus Major Install Log_[yymmdd]_[hhmmss].txt %temp% Details the MSI actions https://pastebin.com/vGRMW61u 2019-05-13 10:43:29 Another MSI is already running; waiting 30 seconds before retrying === Verbose logging started: 13.05.2019 10:43:59 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe === MSI (c) (8C:04) [10:43:59:214]: Resetting cached policy values MSI (c) (8C:04) [10:43:59:214]: Machine policy value 'Debug' is 0 MSI (c) (8C:04) [10:43:59:214]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\Sophos Anti-Virus.msi ******* Action: ******* CommandLine: ********** MSI (c) (8C:04) [10:43:59:214]: Client-side and UI is none or basic: Running entire install on the server. MSI (c) (8C:04) [10:43:59:214]: Grabbed execution mutex. MSI (c) (8C:04) [10:43:59:215]: Cloaking enabled. MSI (c) (8C:04) [10:43:59:215]: Attempting to enable all disabled privileges before calling Install on Server MSI (c) (8C:04) [10:43:59:216]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (c) (8C:04) [10:43:59:217]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (8C:04) [10:43:59:217]: MainEngineThread is returning 1618 === Verbose logging stopped: 13.05.2019 10:43:59 === 13 10:43:59 ERROR: Installation failed SophosUpdate.log %ProgramData\Sophos\AutoUpdate\logs Sophos AutoUpdate Install Log https://pastebin.com/zTWEsqAu 2019-05-13T09:39:26.275Z [24084] [v5.14.89] INFO Installing component E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.322. 2019-05-13T09:39:26.287Z [24084] [v5.14.89] INFO Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\appfeed_manifest.dat 2019-05-13T09:39:26.292Z [24084] [v5.14.89] INFO Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\manifest.dat 2019-05-13T09:39:27.552Z [24084] [v5.14.89] INFO Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\crt\manifest.dat 2019-05-13T09:39:27.684Z [24084] [v5.14.89] INFO Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\SAVCFG\savcfg.manifest.dat 2019-05-13T09:39:27.689Z [24084] [v5.14.89] INFO Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\savcontrol\savcontrol.manifest.dat 2019-05-13T09:39:27.700Z [24084] [v5.14.89] INFO Setup path C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\setup.dll. 2019-05-13T09:39:27.700Z [24084] [v5.14.89] INFO Trying to load setup.dll of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.322. 2019-05-13T09:39:27.712Z [24084] [v5.14.89] INFO Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\savxp\setup.dll. 2019-05-13T09:39:27.712Z [24084] [v5.14.89] INFO Trying interface IProductSetup2 of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.322. 2019-05-13T09:39:27.713Z [24084] [v5.14.89] INFO IProductSetup2 threw exception Could not create instance. 2019-05-13T09:39:27.713Z [24084] [v5.14.89] INFO Creating CProductConfig interface. 2019-05-13T09:39:27.713Z [24084] [v5.14.89] INFO Trying interface IProductSetup of product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.322. 2019-05-13T09:39:27.713Z [24084] [v5.14.89] INFO Successfully established interface IProductSetup. 2019-05-13T09:43:59.803Z [24084] [v5.14.89] INFO Reboot state: 0 2019-05-13T09:43:59.803Z [24084] [v5.14.89] INFO Failed to install product E17FE03B-0501-4aaa-BC69-0129D965F311 10.8.3.322. Any Idea how to resolve this properly? No setupapi.app.log under \windows\inf\; https://community.sophos.com/products/endpoint-security-control/f/sophos-enterprise-console/103647/savxp-update-failing states to delete %ProgramData%\Sophos\AutoUpdate\Cache\ folder contents, but I failed to do so (access forbidden, which service would I have to stop?)
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