The Dashlane Mozilla Firefox extension may not function correctly alongside Sophos Central Endpoint

Overview The Mozilla Firefox extension for Dashlane Password Manager may not correctly function when installed alongside Sophos Central Endpoint. Customers may see that the browser extension icon is greyed out and cannot be accessed. The Dashlane Firefox extension requires anti-virus and firewall software to be configured in a particular way to allow access to the extension. This article describes the steps to resolve this issue. The following sections are covered: What to do Related information Feedback and contact Applies to the following Sophos products and versions Central Endpoint Advanced 11.5.11 What to do Initially please follow the guidance published by Dashlane in this article. Additionally please run through the below steps on the affected machines to exclude the Dashlane ports from the Sophos Web Filter: Open regedit Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\swi_callout\ Create or modify the multi-string value LoopbackBypass Add the below values in (each one as a new line) 11456 15674 17896 21953 32934 Please then restart the Sophos Web Filter service Note. You may also need to restart your browser for the changes to take affect Related information Dashlane Article - What to do if my extension is gray? Sign up to the Sophos Support SMS Notification Service to get the latest product release information and critical issues. Feedback and contact If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible. 134097