2019-05-14 13:55:12 Info: Detected version of SAV has major version number: 10 2019-05-14 13:55:12 Info: Using Sophos updating modes (MSI: N, VDL: 2, IDE: 2) 2019-05-14 13:55:12 GetProperty() - Unable to get product-type 2019-05-14 13:55:12 Info: productType: 0 2019-05-14 13:55:12 PROCESSOR_ARCHITECTURE environment variable is: AMD64 2019-05-14 13:55:12 Info: Logging started: installing/upgrading Sophos Anti-Virus 2019-05-14 13:55:12 Info: InstallFromPath is: C:\ProgramData\Sophos\AutoUpdate\cache\savxp\ 2019-05-14 13:55:12 Info: InstallToPath is: 2019-05-14 13:55:12 Info: Detected version of SAV has major version number: 10 2019-05-14 13:55:12 Info: Detected version of SAV has minor version number: 8 2019-05-14 13:55:12 Info: registryInstallTo [overriding InstallToPath] is: C:\Program Files (x86)\Sophos\Sophos Anti-Virus\ 2019-05-14 13:55:12 Checking for problem versions of SAVI - Install path:C:\Program Files (x86)\Sophos\Sophos Anti-Virus\ 2019-05-14 13:55:12 Veex.dll version '3.74.1.2432' 2019-05-14 13:55:12 INFO: Checking the validity of the VDL manifest file. 2019-05-14 13:55:14 INFO: The manifest file has been successfully validated. 2019-05-14 13:55:14 INFO: Checking the validity of the AppFeed manifest file. 2019-05-14 13:55:14 INFO: The manifest file has been successfully validated. 2019-05-14 13:55:14 PROCESSOR_ARCHITECTURE environment variable is: AMD64 2019-05-14 13:55:14 Info: SetupPlugin: updateProps.m_MajorUpdate = 0 2019-05-14 13:55:14 Info: SetupPlugin: updateProps.m_DataOnlyUpdate = 1 2019-05-14 13:55:14 Info: SetupPlugin: updateProps.m_OnAccessDriverUpdate = 0 2019-05-14 13:55:14 Info: SetupPlugin: updateProps.m_BootDriverUpdate = 0 2019-05-14 13:55:14 Info: SetupPlugin: updateProps.m_ClassFilterUpdate = 0 2019-05-14 13:55:14 Info: SetupPlugin: updateProps.m_KMSDriverUpdate = 0 2019-05-14 13:55:14 Info: Managed install (from SAU) 2019-05-14 13:55:14 Info: MSXML6 is installed 2019-05-14 13:55:14 `anonymous-namespace'::GetBoolValue: Value /FeatureControl/EnableBOPS in savcontrol json file not found, assumed default 2019-05-14 13:55:14 `anonymous-namespace'::LoadMachineFile: Failed to load machine file C:\ProgramData\Sophos\Sophos Anti-Virus\Config\machine.xml 2019-05-14 13:55:14 HaveSAVControlFileSettingsChanged: Failed to read SAVControlFile from machine file, will force major upgrade. Error: 0x80004005 2019-05-14 13:55:14 Info: SAVControlFile settings have changed. MSI update required 2019-05-14 13:55:14 Check for UI changes 2019-05-14 13:55:14 UIType in registry: full 2019-05-14 13:55:14 ProductType in registry: 0 2019-05-14 13:55:14 Checking the integrity of the extant SAV installation (noUI is 0) 2019-05-14 13:55:14 There is an incomplete SAV installation, forcing a Major Update to recover 2019-05-14 13:55:14 One or more callout driver files are missing - forcing re-install of SAV 2019-05-14 13:55:14 Info: Performing major update of Sophos Anti-Virus using msi. 2019-05-14 13:55:14 Info: Update is signalled. 2019-05-14 13:55:14 In KB2918614Workaround(). 2019-05-14 13:55:14 Leaving KB2918614Workaround(). 2019-05-14 13:55:14 Product code of SAV currently installed: {9F806196-F973-4307-9B5E-B7BEA054A603} 2019-05-14 13:55:14 Product code of SAV to be installed: {9F806196-F973-4307-9B5E-B7BEA054A603} 2019-05-14 13:55:14 Info: Added SAVService to ServicesList. 2019-05-14 13:55:14 Info: Added SAVAdminService to ServicesList. 2019-05-14 13:55:14 Info: Added Sophos Device Control Service to ServicesList. 2019-05-14 13:55:14 Info: Added SophosBootDriver to ServicesList. 2019-05-14 13:55:14 Info: Added swi_service to ServicesList. 2019-05-14 13:55:14 Info: Added swi_filter to ServicesList. 2019-05-14 13:55:14 Info: Added Sophos Web Control Service to ServicesList. 2019-05-14 13:55:14 Info: Added SAVOnAccess to ServicesList. 2019-05-14 13:55:14 Info: Added SAV to ComponentList. 2019-05-14 13:55:14 Info: component SDC is not registered - skipping. 2019-05-14 13:55:14 Info: component SCS is not registered - skipping. 2019-05-14 13:55:14 Info: Added SWI to ComponentList. 2019-05-14 13:55:14 Info: Added SWC to ComponentList. 2019-05-14 13:55:14 Info: Detected an older version of SAV, version 10.8. Doing a major update. 2019-05-14 13:55:14 Info: Set Update Begin 2019-05-14 13:55:14 Unable to create an instance of ComponentManager - SystemInformation will not be informed of the update (0x80070424) 2019-05-14 13:55:14 Info: SAVService was found to not be installed - skipping. 2019-05-14 13:55:14 Info: SAVAdminService was found to not be installed - skipping. 2019-05-14 13:55:14 Info: Sophos Device Control Service was found to not be installed - skipping. 2019-05-14 13:55:14 Info: Added SophosBootDriver to ServicesList. 2019-05-14 13:55:14 Info: swi_service was found to not be installed - skipping. 2019-05-14 13:55:14 Info: swi_filter was found to not be installed - skipping. 2019-05-14 13:55:14 Info: Sophos Web Control Service was found to not be installed - skipping. 2019-05-14 13:55:14 Info: All services reported they accept stop controls. 2019-05-14 13:55:14 Info: Stop SAVService 2019-05-14 13:55:14 Warning: ControlSAVService: Unable to open the SAVService service, hr = 0x80070424 2019-05-14 13:55:14 Info: Convert boot tasks 2019-05-14 13:55:14 Info: CopyFilesToTemp 2019-05-14 13:55:14 ERROR: StoreTempFiles - failed to copy machine file - not present, hr = 0x0 2019-05-14 13:55:14 Warning: configuration will not be preserved 2019-05-14 13:55:14 Info: Reading overrides from registry 2019-05-14 13:55:14 Info: Getting registered UI plugins from registry 2019-05-14 13:55:14 Info: Uninstall old SAV 2019-05-14 13:55:14 Unable to open registry key: SOFTWARE\Sophos\Telemetry\Plugins 2019-05-14 13:55:14 PatchInstalledSavForRemoveSAVI: Error 1605 2019-05-14 13:55:14 PatchInstalledSavForDeleteUserGroups: Error 1605 2019-05-14 13:55:14 DisableUninstallSecurityCenterCustomAction: Error 1605 2019-05-14 13:55:14 Info: Running Uninstall of previous version using command line: msiexec.exe /x {9F806196-F973-4307-9B5E-B7BEA054A603} REBOOT=ReallySuppress /qn UNINSTALLDRIVERS=0 UNINSTALLCLASSFILTER=0 UNINSTALLBOOTDRIVERS=1 UNINSTALLKMSDRIVERS=1 CHECKFORSCF=0 INSTALLINGVERSION="10.8.2.363" /Lvp "C:\Windows\TEMP\Sophos Anti-Virus Uninstall Log_190514_115514.txt" 2019-05-14 13:55:14 Info: Finished waiting for Uninstallation of previous version. Status returned was 0l. 2019-05-14 13:55:14 WARNING: SAV uninstall failed with error 1605 2019-05-14 13:55:14 Info: Detected version of SAV has major version number: 10 2019-05-14 13:55:14 Info: Detected version of SAV has minor version number: 8 2019-05-14 13:55:14 ERROR: Uninstall of SAV, version = 10.8.2, succeeded but IsSAVInstalled is true (10.8.2). 2019-05-14 13:55:14 ERROR: Upgrade failure 2019-05-14 13:55:14 Info: Added SAV to ComponentList. 2019-05-14 13:55:14 Info: Added SWI to ComponentList. 2019-05-14 13:55:14 Info: Added SWC to ComponentList. 2019-05-14 13:55:14 Info: Set Update Failed 2019-05-14 13:55:14 Unable to create an instance of ComponentManager - SystemInformation cannot be informed of end of update
↧