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Forum Post: Spotify not working when scan http is on

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So it seems since last week (perhaps when i last updated firmware on the firewall, we are running SFOS 17.5.5 MR-5 ) THICK client spotify requests are not going through. the web client works fine. I have found a work around which was to turn off HTTP scanning on the firewall rule. So firstly, is this a known issue with this new firmware? secondly, i dont want to turn http scan off, so is there another work around? and thirdly, where is the log for http scanning? becuase i have looked through many of the logs (firewall, ips, web content, etc) and cannot find any logs to do with this problem. I see some denied requests from the client to akamai, but i am not sure if that is spotify or not. I have seen the related post about https scanning and spoitfy, where it suggests doing an exception, however i think spotify uses several domains. https://community.sophos.com/products/xg-firewall/f/firewall-and-policies/108889/spotify-and-decrypt-scan-https anyways i am going to try that next, but its annoying to have to do this. i feel like its a bug.

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