Hi Bob and Others, over three months have passed now with "training" Sophos to release the mails from this particular user and tell it that it is not spam. However his mails still constantly get marked as spam and it´s quite frustrating for him and us Admins since we always need to go to the Mail Manager and release the mail. Is there any way to find out why especially his mails are always marked as spam? For example today we already had three mails that were marked falsely as spam. Whereas all the mails of his colleagues in the same department with similar content and attachments don´t get marked as spam. Thank you for your further thoughts!!!
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