Thanks for your reply Jak. The issue persist, i´m still not able to install. After make the changes that you suggested, something different happens but still not installing. Follow the logs. SophosCloudInstaller_20190516_181154 C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/native/amd64/Native.exe 2019-05-16T18:14:37.6890215Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-console-l1-1-0.dll 2019-05-16T18:14:37.6970199Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-datetime-l1-1-0.dll 2019-05-16T18:14:37.7020189Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-debug-l1-1-0.dll 2019-05-16T18:14:37.7090175Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-errorhandling-l1-1-0.dll 2019-05-16T18:14:37.7150163Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-file-l1-1-0.dll 2019-05-16T18:14:37.7210151Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-file-l1-2-0.dll 2019-05-16T18:14:37.7270139Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-file-l2-1-0.dll 2019-05-16T18:14:37.7330127Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-handle-l1-1-0.dll 2019-05-16T18:14:37.7380117Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-heap-l1-1-0.dll 2019-05-16T18:14:37.7440105Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-interlocked-l1-1-0.dll 2019-05-16T18:14:37.7500093Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-libraryloader-l1-1-0.dll 2019-05-16T18:14:37.7560081Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-localization-l1-2-0.dll 2019-05-16T18:14:37.7620069Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-memory-l1-1-0.dll 2019-05-16T18:14:37.7670059Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-namedpipe-l1-1-0.dll 2019-05-16T18:14:37.7730047Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-processenvironment-l1-1-0.dll 2019-05-16T18:14:37.7790035Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-processthreads-l1-1-0.dll 2019-05-16T18:14:37.7850023Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-processthreads-l1-1-1.dll 2019-05-16T18:14:37.7910011Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-profile-l1-1-0.dll 2019-05-16T18:14:37.7969999Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-rtlsupport-l1-1-0.dll 2019-05-16T18:14:37.8029987Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-string-l1-1-0.dll 2019-05-16T18:14:37.8089975Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-synch-l1-1-0.dll 2019-05-16T18:14:37.8149963Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-synch-l1-2-0.dll 2019-05-16T18:14:37.8199953Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-sysinfo-l1-1-0.dll 2019-05-16T18:14:37.8259941Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-timezone-l1-1-0.dll 2019-05-16T18:14:37.8309931Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-core-util-l1-1-0.dll 2019-05-16T18:14:37.8369919Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-conio-l1-1-0.dll 2019-05-16T18:14:37.8429907Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-convert-l1-1-0.dll 2019-05-16T18:14:37.8489895Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-environment-l1-1-0.dll 2019-05-16T18:14:37.8549883Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-filesystem-l1-1-0.dll 2019-05-16T18:14:37.8609871Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-heap-l1-1-0.dll 2019-05-16T18:14:37.8669859Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-locale-l1-1-0.dll 2019-05-16T18:14:37.8729847Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-math-l1-1-0.dll 2019-05-16T18:14:37.8789835Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-multibyte-l1-1-0.dll 2019-05-16T18:14:37.8849823Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-private-l1-1-0.dll 2019-05-16T18:14:37.9569679Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-process-l1-1-0.dll 2019-05-16T18:14:37.9759641Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-runtime-l1-1-0.dll 2019-05-16T18:14:37.9849623Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-stdio-l1-1-0.dll 2019-05-16T18:14:37.9919609Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-string-l1-1-0.dll 2019-05-16T18:14:37.9979597Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-time-l1-1-0.dll 2019-05-16T18:14:38.0039585Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/api-ms-win-crt-utility-l1-1-0.dll 2019-05-16T18:14:38.0099573Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/AppFeedManager.dll 2019-05-16T18:14:38.0289535Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ApplicationManagement.dll 2019-05-16T18:14:38.0449503Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/AuthorisedLists.dll 2019-05-16T18:14:38.0559481Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/BackgroundScanClient.exe 2019-05-16T18:14:38.0639465Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/BackgroundScanning.dll 2019-05-16T18:14:38.0729447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/BHOManagement.dll 2019-05-16T18:14:38.0859421Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/bpaif.dll 2019-05-16T18:14:38.0969399Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Categories.dll 2019-05-16T18:14:38.1029387Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ComponentManager.dll 2019-05-16T18:14:38.1119369Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/concrt140.dll 2019-05-16T18:14:38.1229347Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Configuration.dll 2019-05-16T18:14:38.1369319Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/DataControlManagement.dll 2019-05-16T18:14:38.1589275Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/DataControlPlugin.dll 2019-05-16T18:14:38.1709251Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/DCManagement.dll 2019-05-16T18:14:38.1799233Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/DesktopMessaging.dll 2019-05-16T18:14:38.1969199Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/DetectionFeedback.dll 2019-05-16T18:14:38.2269139Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/DeviceControlPlugin.dll 2019-05-16T18:14:38.2409111Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/DriveProcessor.dll 2019-05-16T18:14:38.2509091Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/EEConsumer.dll 2019-05-16T18:14:38.2599073Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/FilterProcessors.dll 2019-05-16T18:14:38.2729047Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ForceUpdateAlongSideSGN.exe 2019-05-16T18:14:38.2869019Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/FSDecomposer.dll 2019-05-16T18:14:38.2949003Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ICAdapter.dll 2019-05-16T18:14:38.3058981Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ICManagement.dll 2019-05-16T18:14:38.3248943Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ICProcessors.dll 2019-05-16T18:14:38.3378917Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Instrumentation.dll 2019-05-16T18:14:38.3458901Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Instrumentation.man 2019-05-16T18:14:38.3578877Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/integrity.dat 2019-05-16T18:14:38.3618869Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/LegacyConsumers.dll 2019-05-16T18:14:38.3708851Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Licenses-VirusEngine.txt 2019-05-16T18:14:38.3778837Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Localisation.dll 2019-05-16T18:14:38.3868819Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Logging.dll 2019-05-16T18:14:38.4038785Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/msvcp140.dll 2019-05-16T18:14:38.4198753Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Persistance.dll 2019-05-16T18:14:38.4278737Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ps.crl 2019-05-16T18:14:38.4328727Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ps_rootca.crt 2019-05-16T18:14:38.4368719Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/public.pem 2019-05-16T18:14:38.4418709Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Safestore32.dll 2019-05-16T18:14:38.4838625Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SafeStore64.dll 2019-05-16T18:14:38.5398513Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/sav32cli.exe 2019-05-16T18:14:38.5608471Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavAdapter.dll 2019-05-16T18:14:38.6188355Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVAdminService.exe 2019-05-16T18:14:38.6308331Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVCleanupService.exe 2019-05-16T18:14:38.6408311Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVControl.dll 2019-05-16T18:14:38.6518289Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVHelpChs.chm 2019-05-16T18:14:38.6638265Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVHelpCht.chm 2019-05-16T18:14:38.6758241Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVHelpDeu.chm 2019-05-16T18:14:38.6878217Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavHelpEng.chm 2019-05-16T18:14:38.6998193Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVHelpEsp.chm 2019-05-16T18:14:38.7268139Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVHelpFra.chm 2019-05-16T18:14:38.7398113Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVHelpIta.chm 2019-05-16T18:14:38.7518089Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVHelpJap.chm 2019-05-16T18:14:38.7648063Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavMain.exe 2019-05-16T18:14:38.8097973Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavNeutralRes.dll 2019-05-16T18:14:38.8887815Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavPlugin.dll 2019-05-16T18:14:38.8977797Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavProgress.exe 2019-05-16T18:14:38.9147763Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavRes.dll 2019-05-16T18:14:38.9597673Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResChs.dll 2019-05-16T18:14:38.9687655Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResCht.dll 2019-05-16T18:14:38.9767639Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResDeu.dll 2019-05-16T18:14:39.0037585Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResEng.dll 2019-05-16T18:14:39.0137565Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResEsp.dll 2019-05-16T18:14:39.0237545Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResFra.dll 2019-05-16T18:14:39.0337525Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResIt.dll 2019-05-16T18:14:39.0437505Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavResJap.dll 2019-05-16T18:14:39.0527487Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavSecurity.dll 2019-05-16T18:14:39.0627467Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavService.exe 2019-05-16T18:14:39.0727447Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavShellExt.dll 2019-05-16T18:14:39.0887415Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SavShellExtX64.dll 2019-05-16T18:14:39.1067379Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVTelem.exe 2019-05-16T18:14:39.2067179Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SAVUserContext.dll 2019-05-16T18:14:39.2157161Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ScanEditExports.dll 2019-05-16T18:14:39.3916809Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ScanEditFacade.dll 2019-05-16T18:14:39.5886415Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ScanManagement.dll 2019-05-16T18:14:39.6036385Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/scf.dat 2019-05-16T18:14:39.6076377Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/scs-integrity.dat 2019-05-16T18:14:39.6126367Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SecurityProductInformation.ini 2019-05-16T18:14:39.6176357Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SEDManagement.dll 2019-05-16T18:14:39.6316329Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SIPSManagement.dll 2019-05-16T18:14:39.6556281Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/sof.dat 2019-05-16T18:14:39.6606271Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus (de).URL 2019-05-16T18:14:39.6646263Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus (es).URL 2019-05-16T18:14:39.6696253Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus (fr).URL 2019-05-16T18:14:40.0785435Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus (it).URL 2019-05-16T18:14:40.0865419Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus (ja).URL 2019-05-16T18:14:40.0935405Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus (zh_cn).URL 2019-05-16T18:14:40.1005391Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus (zh_tw).URL 2019-05-16T18:14:40.1145363Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Sophos Anti-Virus.URL 2019-05-16T18:14:40.1195353Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SophosOfficeAV.dll 2019-05-16T18:14:40.1295333Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SophosOfficeAVx64.dll 2019-05-16T18:14:40.4524687Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SophtainerAdapter.dll 2019-05-16T18:14:40.4614669Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ssr32.exe 2019-05-16T18:14:40.5524487Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ssr64.exe 2019-05-16T18:14:40.5624467Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SWIManagement.dll 2019-05-16T18:14:40.5734445Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/SystemInformation.dll 2019-05-16T18:14:40.5834425Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/TamperProtectionControl.dll 2019-05-16T18:14:40.5934405Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/TamperProtectionControlX64.dll 2019-05-16T18:14:40.6104371Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/TamperProtectionManagement.dll 2019-05-16T18:14:40.6214349Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/TamperProtectionPlugin.dll 2019-05-16T18:14:40.6334325Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ThreatDetection.dll 2019-05-16T18:14:40.6524287Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ThreatManagement.dll 2019-05-16T18:14:40.6814229Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Translators.dll 2019-05-16T18:14:40.6944203Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/ucrtbase.dll 2019-05-16T18:14:40.7434105Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/vccorlib140.dll 2019-05-16T18:14:40.7564079Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/vcruntime140.dll 2019-05-16T18:14:40.7634065Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/VEController.dll 2019-05-16T18:14:40.7754041Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/VirusDetection.dll 2019-05-16T18:14:40.8133965Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Home/SecurityProductInformation.ini 2019-05-16T18:14:40.8203951Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/WSC_Win32/WSCClient.exe 2019-05-16T18:14:40.8383915Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/WSC_X64/WSCClient.exe 2019-05-16T18:14:40.8593873Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/integrity.dat 2019-05-16T18:14:40.8793833Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/swc_service.exe 2019-05-16T18:14:40.8983795Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/SWCAdapter.dll 2019-05-16T18:14:40.9683655Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResChs.dll 2019-05-16T18:14:40.9743643Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResCht.dll 2019-05-16T18:14:40.9803631Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResDeu.dll 2019-05-16T18:14:40.9863619Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResEng.dll 2019-05-16T18:14:40.9923607Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResEsp.dll 2019-05-16T18:14:40.9983595Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResFra.dll 2019-05-16T18:14:41.0053581Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResIt.dll 2019-05-16T18:14:41.0123567Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCMResJap.dll 2019-05-16T18:14:41.0183555Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResChs.dll 2019-05-16T18:14:41.0533485Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResCht.dll 2019-05-16T18:14:41.0613469Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResDeu.dll 2019-05-16T18:14:41.1133365Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResEng.dll 2019-05-16T18:14:41.1223347Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResEsp.dll 2019-05-16T18:14:41.1293333Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResFra.dll 2019-05-16T18:14:41.1373317Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResIt.dll 2019-05-16T18:14:41.1453301Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WCPResJap.dll 2019-05-16T18:14:41.2073177Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WebControlMessaging.dll 2019-05-16T18:14:41.2173157Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Control/WebControlPlugin.dll 2019-05-16T18:14:41.2303131Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/difxapi.dll 2019-05-16T18:14:41.2453101Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/integrity.dat 2019-05-16T18:14:41.2903011Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/mime.txt 2019-05-16T18:14:41.2953001Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/scf.dat 2019-05-16T18:14:41.3002991Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_callout.cat 2019-05-16T18:14:41.3542883Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_callout.inf 2019-05-16T18:14:41.3612869Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_callout.sys 2019-05-16T18:14:41.7252141Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_di.exe 2019-05-16T18:14:41.7372117Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_fc.exe 2019-05-16T18:14:41.8211949Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_filter.dll 2019-05-16T18:14:41.9121767Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_filter.exe 2019-05-16T18:14:42.0741443Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_filter_64.dll 2019-05-16T18:14:42.2781035Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_ifslsp.dll 2019-05-16T18:14:42.3240943Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_ifslsp_64.dll 2019-05-16T18:14:42.3350921Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_lsp32_util.exe 2019-05-16T18:14:42.3460899Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_lspdiag.exe 2019-05-16T18:14:42.4010789Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_lspdiag_64.exe 2019-05-16T18:14:42.4130765Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_service.exe 2019-05-16T18:14:42.5020587Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_update.exe 2019-05-16T18:14:42.5440503Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/swi_update_64.exe 2019-05-16T18:14:42.6450301Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/x64/difxapi.dll 2019-05-16T18:14:42.6700251Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/x64/swi_callout.cat 2019-05-16T18:14:42.6760239Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/x64/swi_callout.inf 2019-05-16T18:14:42.6810229Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/x64/swi_callout.sys 2019-05-16T18:14:42.7260139Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/program files/Sophos/Sophos Anti-Virus/Web Intelligence/x64/swi_di.exe 2019-05-16T18:14:42.7700051Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/appc01.vdb 2019-05-16T18:14:42.7870017Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/cln01.vdb 2019-05-16T18:14:42.7920007Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/cln02.vdb 2019-05-16T18:14:42.8369917Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/sus01.vdb 2019-05-16T18:14:42.8489893Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl.dat 2019-05-16T18:14:42.8609869Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl01.vdb 2019-05-16T18:14:42.8849821Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl02.vdb 2019-05-16T18:14:42.9049781Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl03.vdb 2019-05-16T18:14:42.9239743Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl04.vdb 2019-05-16T18:14:42.9449701Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl05.vdb 2019-05-16T18:14:43.0209549Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl06.vdb 2019-05-16T18:14:43.0369517Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl07.vdb 2019-05-16T18:14:43.0519487Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl08.vdb 2019-05-16T18:14:43.0629465Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl09.vdb 2019-05-16T18:14:43.0889413Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl10.vdb 2019-05-16T18:14:43.1009389Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl100.vdb 2019-05-16T18:14:43.1199351Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl101.vdb 2019-05-16T18:14:43.1399311Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl102.vdb 2019-05-16T18:14:43.2319127Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl11.vdb 2019-05-16T18:14:43.2439103Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl12.vdb 2019-05-16T18:14:43.2579075Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl13.vdb 2019-05-16T18:14:43.2709049Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl14.vdb 2019-05-16T18:14:43.2949001Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl15.vdb 2019-05-16T18:14:43.3068977Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl16.vdb 2019-05-16T18:14:43.3268937Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl17.vdb 2019-05-16T18:14:43.3408909Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl18.vdb 2019-05-16T18:14:43.3618867Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl19.vdb 2019-05-16T18:14:43.3758839Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl20.vdb 2019-05-16T18:14:43.3888813Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl21.vdb 2019-05-16T18:14:43.3998791Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl22.vdb 2019-05-16T18:14:43.8067977Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl23.vdb 2019-05-16T18:14:43.8257939Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl24.vdb 2019-05-16T18:14:43.8397911Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl25.vdb 2019-05-16T18:14:43.8527885Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl26.vdb 2019-05-16T18:14:43.8847821Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl27.vdb 2019-05-16T18:14:43.8967797Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl28.vdb 2019-05-16T18:14:43.9097771Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl29.vdb 2019-05-16T18:14:43.9257739Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl30.vdb 2019-05-16T18:14:43.9677655Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl31.vdb 2019-05-16T18:14:43.9877615Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl32.vdb 2019-05-16T18:14:44.0037583Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl33.vdb 2019-05-16T18:14:44.0197551Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl34.vdb 2019-05-16T18:14:44.0417507Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl35.vdb 2019-05-16T18:14:45.5804429Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl36.vdb 2019-05-16T18:14:45.6234343Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl37.vdb 2019-05-16T18:14:45.6504289Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl38.vdb 2019-05-16T18:14:45.6694251Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl39.vdb 2019-05-16T18:14:45.6844221Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl40.vdb 2019-05-16T18:14:45.7124165Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl41.vdb 2019-05-16T18:14:45.7444101Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl42.vdb 2019-05-16T18:14:45.7854019Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl43.vdb 2019-05-16T18:14:45.8123965Z INFO : SUL info: [I46431] Decoding file 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C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl56.vdb 2019-05-16T18:14:46.7942001Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl57.vdb 2019-05-16T18:14:46.8111967Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl58.vdb 2019-05-16T18:14:46.8281933Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl59.vdb 2019-05-16T18:14:46.8441901Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl60.vdb 2019-05-16T18:14:46.8631863Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl61.vdb 2019-05-16T18:14:46.8811827Z INFO : SUL info: [I46431] Decoding file 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C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl68.vdb 2019-05-16T18:14:47.2581073Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl69.vdb 2019-05-16T18:14:47.2881013Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl70.vdb 2019-05-16T18:14:47.3050979Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl71.vdb 2019-05-16T18:14:47.3210947Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl72.vdb 2019-05-16T18:14:47.3350919Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vdl73.vdb 2019-05-16T18:14:47.6800229Z INFO : SUL info: [I46431] Decoding file 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C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vbinj-po.ide 2019-05-16T18:14:55.3244937Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vbinj-pr.ide 2019-05-16T18:14:55.3294927Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vb-kew.ide 2019-05-16T18:14:55.3344917Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/waucho-q.ide 2019-05-16T18:14:55.3384909Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/wont-afa.ide 2019-05-16T18:14:55.3434899Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/xtbl-cq.ide 2019-05-16T18:14:55.3474891Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/zbot-nfa.ide 2019-05-16T18:14:55.3524881Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/zbot-nfd.ide 2019-05-16T18:14:55.3574871Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/zbot-nfh.ide 2019-05-16T18:14:55.3614863Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/zbot-nfz.ide 2019-05-16T18:14:55.4614663Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/banc-cdi.ide 2019-05-16T18:14:55.4664653Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/banl-csj.ide 2019-05-16T18:14:55.4714643Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/bokbot-s.ide 2019-05-16T18:14:55.4764633Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/dorkb-lw.ide 2019-05-16T18:14:55.4814623Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/droda-jx.ide 2019-05-16T18:14:55.4854615Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/fare-hpj.ide 2019-05-16T18:14:55.4894607Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/formb-au.ide 2019-05-16T18:14:55.4944597Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/formb-mv.ide 2019-05-16T18:14:55.4984589Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/formb-mw.ide 2019-05-16T18:14:55.5024581Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/gandk-ap.ide 2019-05-16T18:14:55.5074571Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/goodgo-a.ide 2019-05-16T18:14:55.5124561Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/hawke-to.ide 2019-05-16T18:14:55.5174551Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/keylo-wk.ide 2019-05-16T18:14:55.5214543Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/mdro-ipc.ide 2019-05-16T18:14:55.5264533Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/mdro-ipg.ide 2019-05-16T18:14:56.0503485Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/msil-mgw.ide 2019-05-16T18:14:56.0633459Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/nanoc-bc.ide 2019-05-16T18:14:56.0763433Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/nanoc-bf.ide 2019-05-16T18:14:56.0893407Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/nanoc-lr.ide 2019-05-16T18:14:56.4492687Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/rans-fjw.ide 2019-05-16T18:14:56.4602665Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/rans-fka.ide 2019-05-16T18:14:56.4672651Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/recam-dz.ide 2019-05-16T18:14:56.4742637Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/steal-pa.ide 2019-05-16T18:14:56.4822621Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/steal-pb.ide 2019-05-16T18:14:56.4882609Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/steal-pn.ide 2019-05-16T18:14:56.4932599Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/trick-qw.ide 2019-05-16T18:14:56.4982589Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/trick-qx.ide 2019-05-16T18:14:56.5022581Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/turla-al.ide 2019-05-16T18:14:56.5072571Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/ursni-ch.ide 2019-05-16T18:14:56.5962393Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vb-kfn.ide 2019-05-16T18:14:56.6092367Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/vb-kfr.ide 2019-05-16T18:14:56.7422101Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/appfeed_manifest.dat 2019-05-16T18:14:56.7472091Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/appfeed_part_0001.dat 2019-05-16T18:14:56.7622061Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/AVRemove.exe 2019-05-16T18:14:56.7692047Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/AVRemoveW.exe 2019-05-16T18:14:56.7752035Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/data.zip 2019-05-16T18:14:56.7822021Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/library.zip 2019-05-16T18:14:56.9551675Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/license_agreements.txt 2019-05-16T18:14:56.9601665Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/manifest.dat 2019-05-16T18:14:56.9641657Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/version.txt 2019-05-16T18:14:56.9681649Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest 2019-05-16T18:14:56.9731639Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcm90.dll 2019-05-16T18:14:57.0001585Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcp90.dll 2019-05-16T18:14:57.0181549Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/crt/Microsoft.VC90.CRT/msvcr90.dll 2019-05-16T18:14:57.0491487Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/savcontrol/savcontrol.json 2019-05-16T18:14:57.0531479Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/savcontrol/savcontrol.manifest.dat 2019-05-16T18:14:57.0681449Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/sxlconfig.dat 2019-05-16T18:14:57.0841417Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/HIPSConfig-1-0-65-2.dat 2019-05-16T18:14:57.0881409Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/savxp/HIPSRules-10-3-257-1.bdl 2019-05-16T18:14:57.1571271Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/integrity.dat 2019-05-16T18:14:57.1611263Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/manifest.dat 2019-05-16T18:14:57.1661253Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/Setup.dll 2019-05-16T18:14:57.1841217Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/Uninstall.exe 2019-05-16T18:14:57.1991187Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Adapter.dll 2019-05-16T18:14:57.2221141Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/ExploitPreventionPlugin.dll 2019-05-16T18:14:57.2331119Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResChs.dll 2019-05-16T18:14:57.2381109Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResCht.dll 2019-05-16T18:14:57.2970991Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResDeu.dll 2019-05-16T18:14:57.3060973Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResEng.dll 2019-05-16T18:14:57.3140957Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResEsp.dll 2019-05-16T18:14:57.3230939Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResFra.dll 2019-05-16T18:14:57.3310923Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResIt.dll 2019-05-16T18:14:57.3390907Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPResJap.dll 2019-05-16T18:14:57.3480889Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/EXPTelem.exe 2019-05-16T18:14:57.3710843Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/hmpalert.exe 2019-05-16T18:14:57.7770031Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/integrity.dat 2019-05-16T18:14:57.8059973Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/manifest.dat 2019-05-16T18:14:57.8099965Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/readme.txt 2019-05-16T18:14:57.8139957Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/scf.dat 2019-05-16T18:14:57.8179949Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Setup.dll 2019-05-16T18:14:57.8489887Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/Uninstall.exe 2019-05-16T18:14:58.0629459Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/manifest.dat 2019-05-16T18:14:58.0949395Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/model.dat 2019-05-16T18:14:58.3478889Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/scan/model.dll 2019-05-16T18:14:58.4358713Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/manifest.dat 2019-05-16T18:14:58.4408703Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/model.dat 2019-05-16T18:14:58.6848215Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/sme64/telemetry/model.dll 2019-05-16T18:14:58.8437897Z INFO : SUL info: [I46431] Decoding file C:/ProgramData/Sophos/CloudInstaller/AutoUpdatePreparation/Cache/decoded/hmpa64/hmpalert.bf 2019-05-16T18:14:59.5986387Z INFO : Command 'Download' completed with success with reboot code '0' and error message ''. 2019-05-16T18:14:59.5986387Z INFO : About to execute command: Uninstall 2019-05-16T18:14:59.5996385Z INFO : Uninstalling: Sophos AutoUpdate 2019-05-16T18:14:59.6006383Z INFO : Detected MSI version: 5.0.7601 2019-05-16T18:14:59.9955593Z INFO : Wait for tamper protection to be disabled 2019-05-16T18:14:59.9975589Z INFO : Waiting for operation to succeed within 60000ms. 2019-05-16T18:14:59.9995585Z INFO : Tamper protection disabled for component SAU 2019-05-16T18:15:00.0015581Z INFO : About to Uninstall Sophos AutoUpdate 2019-05-16T18:15:06.8361909Z INFO : Processing INSTALLMESSAGE_TERMINATE message from MSI 2019-05-16T18:15:06.8371907Z INFO : Ended uninstalling Sophos AutoUpdate 2019-05-16T18:15:06.8381905Z INFO : Command 'Uninstall' completed with success with reboot code '0' and error message ''. 2019-05-16T18:15:06.8391903Z INFO : About to execute command: UninstallSophosClean 2019-05-16T18:15:06.8401901Z INFO : Running 'C:\\Program Files (x86)\\Sophos\\Clean\\uninstall.exe' with arguments '--quiet' 2019-05-16T18:15:11.2972985Z INFO : Waiting for the Sophos Clean Uninstall key to be removed 2019-05-16T18:15:11.2992981Z INFO : Sophos Clean Uninstall key is no longer present 2019-05-16T18:15:11.3032973Z INFO : Command 'UninstallSophosClean' completed with success with reboot code '0' and error message ''. 2019-05-16T18:15:11.3072965Z INFO : About to execute command: RetrievePolicy 2019-05-16T18:15:11.3092961Z INFO : Command 'RetrievePolicy' completed with success with reboot code '0' and error message ''. 2019-05-16T18:15:11.3112957Z INFO : About to execute command: PrepareInstallation 2019-05-16T18:15:11.3132953Z INFO : Ensuring any MCS services are stopped to allow settings to be persisted and to force statuses to be resent after clearing cache 2019-05-16T18:15:11.3182943Z INFO : Waiting for operation to succeed within 300000ms. 2019-05-16T18:15:12.3210937Z INFO : Succeeded operation after 1 retries. 2019-05-16T18:15:12.3270925Z INFO : Waiting for operation to succeed within 300000ms. 2019-05-16T18:15:15.3314915Z INFO : Succeeded operation after 3 retries. 2019-05-16T18:15:15.3344909Z INFO : Clearing MCS adapter storage files from: C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\MCS 2019-05-16T18:15:15.3404897Z INFO : Clearing : C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\Config\\MessageRelayConfig.xml 2019-05-16T18:15:15.3454887Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\ 2019-05-16T18:15:15.3504877Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\ 2019-05-16T18:15:15.3544869Z INFO : Retrieved customer id: f6d977ba-8c41-3468-aba2-8eccef661edd 2019-05-16T18:15:15.3554867Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\ 2019-05-16T18:15:15.3594859Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\ 2019-05-16T18:15:15.3704837Z INFO : Clearing MCS status cache files from: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\Cache 2019-05-16T18:15:15.3844809Z INFO : Restarting any stopped services 2019-05-16T18:15:17.6160345Z INFO : Overwriting SAUPolicy file C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\ALC\\SAUPolicy 2019-05-16T18:15:17.6190339Z INFO : Attempting to remove 'C:\\ProgramData\\Sophos\\AutoUpdate'. 2019-05-16T18:15:47.6990167Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation' to 'C:\\ProgramData\\Sophos\\AutoUpdate'. 2019-05-16T18:15:50.6764211Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\a26459d279518b9e612b1ca76355bf47.dist.txt' to 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\da34d62626cffd3a585258bb8dc89c90.dist.txt'. 2019-05-16T18:15:50.6794205Z INFO : Attempting to rename 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\a26459d279518b9e612b1ca76355bf47.diststate.xml' to 'C:\\ProgramData\\Sophos\\AutoUpdate\\data\\Warehouse\\catalogue\\da34d62626cffd3a585258bb8dc89c90.diststate.xml'. 2019-05-16T18:15:50.6924179Z INFO : Command 'PrepareInstallation' completed with success with reboot code '0' and error message ''. 2019-05-16T18:15:50.6934177Z INFO : About to execute command: SetupPlugin 2019-05-16T18:15:50.6964171Z INFO : Install sequence for components is: sdu uninstaller64 sed64 mcsep sse64 sfs64 esh64 clean64 shs ui64 efw64 savxp sme64 ntp64 hmpa64 sau 2019-05-16T18:15:50.7774009Z INFO : Installing Component: Sophos Diagnostic Utility 2019-05-16T18:15:50.8203923Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:15:53.9487665Z INFO : Installed Sophos Diagnostic Utility: 0 (reboot code: 0) 2019-05-16T18:15:54.0247513Z INFO : Installing Component: Sophos Endpoint Uninstaller for Windows (64-bit) 2019-05-16T18:15:54.0287505Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:15:54.0297503Z INFO : Trying IProductSetup interface. 2019-05-16T18:15:57.0151531Z INFO : Installed Sophos Endpoint Uninstaller for Windows (64-bit): 0 (reboot code: 0) 2019-05-16T18:15:57.4610639Z INFO : Installing Component: Sophos Endpoint Defense for Windows (64-bit) 2019-05-16T18:15:57.4650631Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:16:02.2491061Z INFO : Installed Sophos Endpoint Defense for Windows (64-bit): 0 (reboot code: 0) 2019-05-16T18:16:02.3640831Z INFO : Installing Component: Sophos Management Communications System for Windows CPP 2019-05-16T18:16:02.3790801Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:16:10.2295097Z INFO : Installed Sophos Management Communications System for Windows CPP: 0 (reboot code: 0) 2019-05-16T18:16:10.5204515Z INFO : Installing Component: Sophos Standalone Engine (64-bit) 2019-05-16T18:16:10.5234509Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:16:13.9507653Z INFO : Installed Sophos Standalone Engine (64-bit): 0 (reboot code: 0) 2019-05-16T18:16:14.0987357Z INFO : Installing Component: Sophos File Scanner (64-bit) 2019-05-16T18:16:14.1297295Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:16:16.6562241Z INFO : Installed Sophos File Scanner (64-bit): -2147213568 (reboot code: 0) 2019-05-16T18:18:19.3396825Z INFO : Installed Sophos File Scanner (64-bit): -2147213568 (reboot code: 0) 2019-05-16T18:22:22.3988715Z INFO : Installed Sophos File Scanner (64-bit): -2147213568 (reboot code: 0) 2019-05-16T18:22:22.4028715Z ERROR : Installation failed 2019-05-16T18:22:22.5438715Z INFO : Installing Component: Sophos Endpoint Self Help Installer (64-bit) 2019-05-16T18:22:22.5478715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:22:32.9688715Z INFO : Installed Sophos Endpoint Self Help Installer (64-bit): 0 (reboot code: 0) 2019-05-16T18:22:33.0868715Z INFO : Installing Component: Sophos Clean for Windows (64-bit) 2019-05-16T18:22:33.0898715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:22:38.9318715Z INFO : Installed Sophos Clean for Windows (64-bit): 0 (reboot code: 0) 2019-05-16T18:22:39.0528715Z INFO : Installing Component: Sophos Health 2019-05-16T18:22:39.0578715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:22:44.9858715Z INFO : Installed Sophos Health: 0 (reboot code: 0) 2019-05-16T18:22:45.0858715Z INFO : Installing Component: Sophos UI (64-bit) 2019-05-16T18:22:45.0898715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:22:54.1538715Z INFO : Installed Sophos UI (64-bit): 0 (reboot code: 0) 2019-05-16T18:22:54.2088715Z INFO : Installing Component: Sophos Endpoint Firewall Management (64-bit) 2019-05-16T18:22:54.2128715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:22:56.7408715Z INFO : Installed Sophos Endpoint Firewall Management (64-bit): 0 (reboot code: 0) 2019-05-16T18:23:01.0918715Z INFO : Installing Component: Sophos Anti-Virus for Windows 2019-05-16T18:23:01.1118715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:23:01.1128715Z INFO : Trying IProductSetup interface. 2019-05-16T18:23:14.5048715Z INFO : Installed Sophos Anti-Virus for Windows: 0 (reboot code: 0) 2019-05-16T18:23:14.5348715Z INFO : Installing Component: Sophos ML Engine (64-bit) 2019-05-16T18:23:14.5388715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:23:14.6928715Z INFO : Installed Sophos ML Engine (64-bit): 0 (reboot code: 0) 2019-05-16T18:23:15.2128715Z INFO : Installing Component: Malicious Traffic Detection (64-bit) 2019-05-16T18:23:15.2158715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:23:56.6248715Z INFO : Installed Malicious Traffic Detection (64-bit): -2147213564 (reboot code: 0) 2019-05-16T18:26:40.5608715Z INFO : Installed Malicious Traffic Detection (64-bit): -2147213564 (reboot code: 0) 2019-05-16T18:31:23.6948715Z INFO : Installed Malicious Traffic Detection (64-bit): -2147213564 (reboot code: 0) 2019-05-16T18:31:23.6978715Z ERROR : Installation failed 2019-05-16T18:31:23.8438715Z INFO : Installing Component: Sophos HitmanPro Alert (64 bit) 2019-05-16T18:31:23.8468715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:31:23.8558715Z INFO : Installed Sophos HitmanPro Alert (64 bit): 0 (reboot code: 0) 2019-05-16T18:31:23.9848715Z INFO : Installing Component: Sophos AutoUpdate XG 2019-05-16T18:31:23.9898715Z INFO : Trying IProductSetup2 interface. 2019-05-16T18:31:23.9898715Z INFO : Trying IProductSetup interface. 2019-05-16T18:31:35.6658715Z INFO : Installed Sophos AutoUpdate XG: 0 (reboot code: 0) 2019-05-16T18:31:35.6688715Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data 2019-05-16T18:31:35.6708715Z INFO : Writing state file C:\\ProgramData\\Sophos\\AutoUpdate\\data\\status\\SophosUpdateStatus.xml 2019-05-16T18:31:35.6738715Z INFO : Writing XML for the state of the components 2019-05-16T18:31:35.6768715Z INFO : Writing state sdu to registry. 2019-05-16T18:31:35.6788715Z INFO : Writing state uninstaller64 to registry. 2019-05-16T18:31:35.6818715Z INFO : Writing state sed64 to registry. 2019-05-16T18:31:35.6848715Z INFO : Writing state mcsep to registry. 2019-05-16T18:31:35.6868715Z INFO : Writing state sse64 to registry. 2019-05-16T18:31:35.6898715Z INFO : Writing state sfs64 to registry. 2019-05-16T18:31:35.6928715Z INFO : Writing state esh64 to registry. 2019-05-16T18:31:35.6948715Z INFO : Writing state clean64 to registry. 2019-05-16T18:31:35.6978715Z INFO : Writing state shs to registry. 2019-05-16T18:31:35.6998715Z INFO : Writing state ui64 to registry. 2019-05-16T18:31:35.7028715Z INFO : Writing state efw64 to registry. 2019-05-16T18:31:35.7048715Z INFO : Writing state savxp to registry. 2019-05-16T18:31:35.7068715Z INFO : Writing state sme64 to registry. 2019-05-16T18:31:35.7088715Z INFO : Writing state ntp64 to registry. 2019-05-16T18:31:35.7098715Z INFO : Writing state hmpa64 to registry. 2019-05-16T18:31:35.7118715Z INFO : Writing state sau to registry. 2019-05-16T18:31:35.7138715Z ERROR : SetupPluginCommand::onRun() failed with ComponentInstaller::InstallError: Failed to install component(s) 2019-05-16T18:31:35.7148715Z INFO : Command 'SetupPlugin' completed with failure with reboot code '0' and error message 'Could not install software'. 2019-05-16T18:31:35.7158715Z ERROR : Installation failed. 2019-05-16T18:31:35.7168715Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/08e24c94-8b92-04f1-a913-31ee9bb6c2a3 2019-05-16T18:31:38.2978715Z WARNING : WinHttpGetProxyForUrl returned: 12180 2019-05-16T18:31:38.3008715Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2019-05-16T18:31:38.3028715Z INFO : Set security protocol: 00000800 2019-05-16T18:31:38.3048715Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com 2019-05-16T18:31:38.3268715Z INFO : Sending request for connection confirmation through potential proxy 2019-05-16T18:31:38.3288715Z INFO : Request content size: 0 2019-05-16T18:31:45.2168715Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2019-05-16T18:31:45.2228715Z INFO : Certificate check succeeded 2019-05-16T18:31:45.2238715Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2019-05-16T18:31:49.8968715Z INFO : Response status code: 200 2019-05-16T18:31:49.8988715Z INFO : Response data size: 168 2019-05-16T18:31:49.9008715Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2019-05-16T18:31:49.9028715Z INFO : Request content size: 1137 2019-05-16T18:31:49.9058715Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2019-05-16T18:31:49.9188715Z INFO : Certificate check succeeded 2019-05-16T18:31:49.9208715Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2019-05-16T18:31:50.8118715Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST 2019-05-16T18:31:50.8238715Z INFO : Certificate check succeeded 2019-05-16T18:31:50.8248715Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT 2019-05-16T18:31:50.8278715Z INFO : Response status code: 200 2019-05-16T18:31:50.8298715Z INFO : Response data size: 0 2019-05-16T18:32:30.4208715Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data 2019-05-16T18:32:30.4348715Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data 2019-05-16T18:32:30.4368715Z INFO : Sending HTTP 'PUT' request to: prod/2019-05-16T18:32:30Z-2019-05-16T18:32:30Z-1731fc68-6d49-5714-9cb1-22b65ba6f882.json 2019-05-16T18:32:32.7458715Z WARNING : WinHttpGetProxyForUrl returned: 12180 2019-05-16T18:32:32.7488715Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'. 2019-05-16T18:32:32.7508715Z INFO : Set security protocol: 00000800 2019-05-16T18:32:32.7528715Z INFO : Opening connection to t1.sophosupd.com 2019-05-16T18:32:32.7548715Z INFO : Request content size: 4105 2019-05-16T18:32:36.6928715Z INFO : Sending request 2019-05-16T18:32:36.6948715Z INFO : Request sent 2019-05-16T18:32:41.4328715Z INFO : Sending request 2019-05-16T18:32:41.4348715Z INFO : Request sent 2019-05-16T18:32:41.4378715Z INFO : Response status code: 200 2019-05-16T18:32:41.4398715Z INFO : Response data size: 0 2019-05-16T18:32:41.4418715Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200 2019-05-16T18:32:41.4438715Z INFO : Telemetry Response: 2019-05-16T18:32:41.4528715Z INFO : User profile unloaded 2019-05-16T18:32:41.4738715Z INFO : Cleaning up extracted files 2019-05-16T18:32:41.6148715Z ERROR : Exception: Setup program failed with code: 1 Sophos Network Threat Protection Install Log 20190516 183345 CustomAction MsiRollbackInstall returned actual error code 1603 but will be translated to success due to continue marking MSI (s) (04:9C) [18:34:28:001]: Executing op: ActionStart(Name=InstallFiles,Description=Copying new files,Template=File: [1], Directory: [9], Size: [6]) MSI (s) (04:9C) [18:34:28:001]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sophos\Sophos Network Threat Protection\) MSI (s) (04:9C) [18:34:28:002]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNtpTelemetry.exe,,) MSI (s) (04:9C) [18:34:28:003]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNtpService.exe,,) MSI (s) (04:9C) [18:34:28:005]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\) MSI (s) (04:9C) [18:34:28:006]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\SophosNTPLWF.sys,,) MSI (s) (04:9C) [18:34:28:007]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:007]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\SophosNTPLWF.inf,,) MSI (s) (04:9C) [18:34:28:009]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:009]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\SophosNTPLWF.cat,,) MSI (s) (04:9C) [18:34:28:011]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:021]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sophos\Sophos Network Threat Protection\) MSI (s) (04:9C) [18:34:28:022]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\sof.dat,,) MSI (s) (04:9C) [18:34:28:024]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.sys,,) MSI (s) (04:9C) [18:34:28:025]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man,,) MSI (s) (04:9C) [18:34:28:027]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.inf,,) MSI (s) (04:9C) [18:34:28:029]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.cat,,) MSI (s) (04:9C) [18:34:28:031]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\scf.dat,,) MSI (s) (04:9C) [18:34:28:032]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\NTPAdapter.dll,,) MSI (s) (04:9C) [18:34:28:034]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\Notice.txt,,) MSI (s) (04:9C) [18:34:28:036]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\navl.dll,,) MSI (s) (04:9C) [18:34:28:040]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\integrity.dat,,) MSI (s) (04:9C) [18:34:28:041]: Executing op: SetTargetFolder(Folder=C:\ProgramData\Sophos\Heartbeat\Config\) MSI (s) (04:9C) [18:34:28:042]: Executing op: FileRemove(,FileName=C:\ProgramData\Sophos\Heartbeat\Config\Heartbeat.xml,,) MSI (s) (04:9C) [18:34:28:043]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sophos\Sophos Network Threat Protection\) MSI (s) (04:9C) [18:34:28:044]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\Heartbeat.dll,,) MSI (s) (04:9C) [18:34:28:046]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\HealthApi.dll,,) MSI (s) (04:9C) [18:34:28:048]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\HbtAdapter.dll,,) MSI (s) (04:9C) [18:34:28:050]: Executing op: SetTargetFolder(Folder=C:\Windows\SysWOW64\) MSI (s) (04:9C) [18:34:28:051]: Executing op: FileRemove(,FileName=C:\Windows\SysWOW64\vccorlib120.dll,,) MSI (s) (04:9C) [18:34:28:053]: Executing op: SetTargetFolder(Folder=C:\Windows\system32\) MSI (s) (04:9C) [18:34:28:054]: Executing op: FileRemove(,FileName=C:\Windows\system32\vccorlib120.dll,,) MSI (s) (04:9C) [18:34:28:056]: Executing op: SetTargetFolder(Folder=C:\Windows\SysWOW64\) MSI (s) (04:9C) [18:34:28:056]: Executing op: FileRemove(,FileName=C:\Windows\SysWOW64\msvcr120.dll,,) MSI (s) (04:9C) [18:34:28:058]: Executing op: SetTargetFolder(Folder=C:\Windows\system32\) MSI (s) (04:9C) [18:34:28:058]: Executing op: FileRemove(,FileName=C:\Windows\system32\msvcr120.dll,,) MSI (s) (04:9C) [18:34:28:060]: Executing op: SetTargetFolder(Folder=C:\Windows\SysWOW64\) MSI (s) (04:9C) [18:34:28:061]: Executing op: FileRemove(,FileName=C:\Windows\SysWOW64\msvcp120.dll,,) MSI (s) (04:9C) [18:34:28:063]: Executing op: SetTargetFolder(Folder=C:\Windows\system32\) MSI (s) (04:9C) [18:34:28:063]: Executing op: FileRemove(,FileName=C:\Windows\system32\msvcp120.dll,,) MSI (s) (04:9C) [18:34:28:065]: Executing op: SetTargetFolder(Folder=C:\Program Files\Sophos\Sophos Network Threat Protection\) MSI (s) (04:9C) [18:34:28:065]: Executing op: FileRemove(,FileName=C:\Program Files\Sophos\Sophos Network Threat Protection\BPAIF.dll,,) MSI (s) (04:9C) [18:34:28:067]: Executing op: ActionStart(Name=CreateFolders,Description=Creating folders,Template=Folder: [1]) MSI (s) (04:9C) [18:34:28:067]: Executing op: FolderCreate(Folder=C:\,Foreign=0,SecurityDescriptor=BinaryData,) MSI (s) (04:9C) [18:34:28:068]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Heartbeat\Persist\,Foreign=0) MSI (s) (04:9C) [18:34:28:069]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:070]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:070]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Heartbeat\Logs\,Foreign=0) MSI (s) (04:9C) [18:34:28:071]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:071]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:072]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Heartbeat\Config\,Foreign=0) MSI (s) (04:9C) [18:34:28:072]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:074]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:074]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:075]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Heartbeat\,Foreign=0) MSI (s) (04:9C) [18:34:28:076]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs\,Foreign=0) MSI (s) (04:9C) [18:34:28:076]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:077]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:078]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Sophos Network Threat Protection\Config\Status\,Foreign=0) MSI (s) (04:9C) [18:34:28:078]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:080]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:081]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:081]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:082]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Sophos Network Threat Protection\Config\,Foreign=0) MSI (s) (04:9C) [18:34:28:083]: Executing op: FolderRemove(Folder=C:\ProgramData\Sophos\Sophos Network Threat Protection\,Foreign=0) MSI (s) (04:9C) [18:34:28:084]: Executing op: FolderCreate(Folder=C:\Program Files\Sophos\Sophos Network Threat Protection\,Foreign=0,SecurityDescriptor=BinaryData,) MSI (s) (04:9C) [18:34:28:085]: Executing op: FolderRemove(Folder=C:\Program Files\Sophos\Sophos Network Threat Protection\,Foreign=0) MSI (s) (04:9C) [18:34:28:086]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:088]: Executing op: ActionStart(Name=RemoveRegistryValues,Description=Removing system registry values,Template=Key: [1], Name: [2]) MSI (s) (04:9C) [18:34:28:089]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Sophos\AutoUpdate\Products\NTP64,,BinaryType=0,,) MSI (s) (04:9C) [18:34:28:089]: Executing op: RegRemoveKey() MSI (s) (04:9C) [18:34:28:089]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\Software\Sophos\AutoUpdate\Products\NTP64 3: 2 MSI (s) (04:9C) [18:34:28:089]: Executing op: ActionStart(Name=StopServices,Description=Stopping services,Template=Service: [1]) MSI (s) (04:9C) [18:34:28:089]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,) MSI (s) (04:9C) [18:34:28:090]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,SecurityDescriptor=BinaryData,BinaryType=1,,) MSI (s) (04:9C) [18:34:28:090]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,SecurityDescriptor=BinaryData,BinaryType=1,,) MSI (s) (04:9C) [18:34:28:090]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,SecurityDescriptor=BinaryData,BinaryType=1,,) MSI (s) (04:9C) [18:34:28:090]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,SecurityDescriptor=BinaryData,BinaryType=0,,) MSI (s) (04:9C) [18:34:28:090]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,SecurityDescriptor=BinaryData,BinaryType=0,,) MSI (s) (04:9C) [18:34:28:090]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs,SecurityDescriptor=BinaryData,BinaryType=0,,) MSI (s) (04:9C) [18:34:28:090]: Executing op: ComponentUnregister(ComponentId={14E8634F-8AEA-4CD1-AC48-BEBFDA18523A},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:091]: Executing op: ComponentUnregister(ComponentId={570C624B-D57C-4CD1-9013-1B80C800093B},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:092]: Executing op: ComponentUnregister(ComponentId={E5B92048-5859-4AF1-AEAD-B97EBF00B087},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:093]: Executing op: ComponentUnregister(ComponentId={63B83B20-1AB9-4F49-B0B2-4489724CA96C},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=0,) MSI (s) (04:9C) [18:34:28:093]: WIN64DUALFOLDERS: 'C:\Windows\system32\' will substitute 20 characters in 'C:\Windows\SysWOW64\vccorlib120.dll' folder path. (mask argument = 1, the folder pair's iSwapAttrib member = 1). MSI (s) (04:9C) [18:34:28:093]: Executing op: ComponentUnregister(ComponentId={74260D9F-D644-423B-B2D4-0291EA4BA8BE},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=0,) MSI (s) (04:9C) [18:34:28:094]: WIN64DUALFOLDERS: 'C:\Windows\system32\' will substitute 20 characters in 'C:\Windows\SysWOW64\msvcp120.dll' folder path. (mask argument = 1, the folder pair's iSwapAttrib member = 1). MSI (s) (04:9C) [18:34:28:094]: Executing op: ComponentUnregister(ComponentId={0835C947-D6D2-4E52-AF14-0231D04E88EA},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=0,) MSI (s) (04:9C) [18:34:28:094]: WIN64DUALFOLDERS: 'C:\Windows\system32\' will substitute 20 characters in 'C:\Windows\SysWOW64\msvcr120.dll' folder path. (mask argument = 1, the folder pair's iSwapAttrib member = 1). MSI (s) (04:9C) [18:34:28:095]: Executing op: ComponentUnregister(ComponentId={73F7BF07-5A6C-45CF-B42D-786698434BCA},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:095]: Executing op: ComponentUnregister(ComponentId={7C58F223-7247-466F-BFB7-7AFCF335E96D},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:096]: Executing op: ComponentUnregister(ComponentId={1B63A9FF-509B-4CD9-BA54-256A7D62B724},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=0,) MSI (s) (04:9C) [18:34:28:097]: Executing op: ComponentUnregister(ComponentId={5FDACC4C-306D-434E-8DF0-F356318B9B39},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=0,) MSI (s) (04:9C) [18:34:28:097]: Executing op: ComponentUnregister(ComponentId={6EFE6551-BEDB-470F-9B98-4DD9D50BD010},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:098]: Executing op: ComponentUnregister(ComponentId={B9C8E32A-5EB9-4B7F-91AF-9FD883FB729C},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:098]: Executing op: ComponentUnregister(ComponentId={BE16C094-CC09-4502-8856-ED495E915D2D},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:099]: Executing op: ComponentUnregister(ComponentId={1FCDB37D-595F-4837-919B-EC3B0753CEA3},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:099]: Executing op: ComponentUnregister(ComponentId={D27928F9-1751-4CE1-817A-C94C9DDFA521},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:100]: Executing op: ComponentRegister(ComponentId={4385E7B8-9B0B-4766-ACD7-EDA6DE4B1AE1},KeyPath=C:\ProgramData\Sophos\Heartbeat\Config\Heartbeat.xml,State=3,ProductKey={00000000-0000-0000-0000-000000000000},,SharedDllRefCount=0,BinaryType=1) MSI (s) (04:9C) [18:34:28:100]: Executing op: ComponentUnregister(ComponentId={4385E7B8-9B0B-4766-ACD7-EDA6DE4B1AE1},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:101]: Executing op: ComponentUnregister(ComponentId={53CBCC30-891C-4EDC-9106-456F524A7547},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=0,) MSI (s) (04:9C) [18:34:28:101]: Executing op: ComponentUnregister(ComponentId={668853A5-00CE-412E-B21F-0721B6A8A0A9},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:102]: Executing op: ComponentUnregister(ComponentId={4E691ABE-115D-4721-9F9A-3547D17077C5},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:103]: Executing op: ComponentUnregister(ComponentId={DF927ABB-6A5F-44F2-A430-137AAC79AA71},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:103]: Executing op: ComponentUnregister(ComponentId={38879DEA-36FA-41BE-ACF3-B084CB40689B},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:104]: Executing op: ComponentUnregister(ComponentId={173F7C99-1A05-4365-B40A-D4EE897D94DE},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:104]: Executing op: ComponentUnregister(ComponentId={355DC0F9-A6B5-4FCA-8121-00847E59A436},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:105]: Executing op: ComponentUnregister(ComponentId={FC337C28-D909-4BF7-826A-F06F35C592F8},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:105]: Executing op: ComponentUnregister(ComponentId={76F354A6-97D5-4872-9781-2F2642A4F18A},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:106]: Executing op: ComponentUnregister(ComponentId={43CBB64E-B6FD-496B-8B4D-9D8842C8E5B2},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:106]: Executing op: ComponentUnregister(ComponentId={9DAD77F9-1B7B-4731-8A40-3EC32A42ACC7},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:107]: Executing op: ComponentUnregister(ComponentId={14456086-9032-4E19-9F29-9F1F9DD21F4E},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:108]: Executing op: ComponentUnregister(ComponentId={8D83ACDA-6DCE-41F3-B5C1-7C01BD45026C},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:108]: Executing op: ComponentUnregister(ComponentId={F1B8B8D7-46D7-4CA9-B109-35931536EA8A},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:109]: Executing op: ComponentUnregister(ComponentId={74F91047-4C42-457F-B531-A83EF6EC85E2},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:109]: Executing op: ComponentUnregister(ComponentId={4D81D62C-8373-45B8-ABF2-0C0D6ED2DE34},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:110]: Executing op: ComponentUnregister(ComponentId={E1E87C49-DD4A-4C77-8D42-3ACD20DBC536},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:110]: Executing op: ComponentUnregister(ComponentId={07B90057-705F-44F2-8465-C2A4C77784E7},ProductKey={604350BF-BE9A-4F79-B0EB-B1C22D889E2D},BinaryType=1,) MSI (s) (04:9C) [18:34:28:111]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0) MSI (s) (04:9C) [18:34:28:111]: Error in rollback skipped. Return: 5 MSI (s) (04:9C) [18:34:28:116]: Note: 1: 2318 2: MSI (s) (04:9C) [18:34:28:117]: No System Restore sequence number for this installation. MSI (s) (04:9C) [18:34:28:117]: Unlocking Server MSI (s) (04:9C) [18:34:28:168]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'. Action ended 18:34:28: INSTALL. Return value 3. Property(S): UpgradeCode = {A6CF693D-C171-4DF5-AE49-223B66F65A1A} Property(S): INSTALLDIR = C:\Program Files\Sophos\Sophos Network Threat Protection\ Property(S): ProductData = C:\ProgramData\Sophos\Sophos Network Threat Protection\ Property(S): Config = C:\ProgramData\Sophos\Sophos Network Threat Protection\Config\ Property(S): Status = C:\ProgramData\Sophos\Sophos Network Threat Protection\Config\Status\ Property(S): Logs = C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs\ Property(S): HeartbeatData = C:\ProgramData\Sophos\Heartbeat\ Property(S): HeartbeatConfig = C:\ProgramData\Sophos\Heartbeat\Config\ Property(S): HeartbeatLogs = C:\ProgramData\Sophos\Heartbeat\Logs\ Property(S): HeartbeatPersist = C:\ProgramData\Sophos\Heartbeat\Persist\ Property(S): SophosNTPLWFDir = C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\ Property(S): TARGETDIR = C:\ Property(S): RegisterSntpEventManifest = "wevtutil.exe" im "C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man" Property(S): RegisterSntpEventManifestRollback = "wevtutil.exe" um "C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man" Property(S): UnregisterSntpEventManifest = "wevtutil.exe" um "C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man" Property(S): UnregisterSntpEventManifestRollback = "wevtutil.exe" im "C:\Program Files\Sophos\Sophos Network Threat Protection\Sntp.man" Property(S): MsiInstallDrivers = 2.12{76F354A6-97D5-4872-9781-2F2642A4F18A}C:\Program Files\Sophos\Sophos Network Threat Protection\212Sophos Network Threat ProtectionSophos Limited Property(S): MsiRollbackInstall = 2.12{76F354A6-97D5-4872-9781-2F2642A4F18A}212Sophos Network Threat ProtectionSophos Limited Property(S): AddTrustedPublisher = C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\SophosNTPLWF.cat Property(S): AddTrustedPublisherRollback = C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\SophosNTPLWF.cat Property(S): RemoveTrustedPublisher = C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\SophosNTPLWF.cat Property(S): InstallSophosNTPLWF = "C:\Windows\system32\\netcfg.exe" /l "C:\Program Files\Sophos\Sophos Network Threat Protection\SophosNTPLWF\SophosNTPLWF.inf" /c s /i SOPHOS_SOPHOSNTPLWF Property(S): RollbackInstallSophosNTPLWF = "C:\Windows\system32\\netcfg.exe" /u SOPHOS_SOPHOSNTPLWF Property(S): ExecSecureObjects_64 = ********** Property(S): ExecServiceConfig = SchedServiceConfig SntpService 0 restart restart none 1 120 Property(S): RollbackServiceConfig = SchedServiceConfig Property(S): UnregisterManagementAdapterRollback = C:\Program Files\Sophos\Sophos Network Threat Protection\NTPAdapter.dll Property(S): RegisterManagementAdapter = C:\Program Files\Sophos\Sophos Network Threat Protection\NTPAdapter.dll Property(S): UnregisterHbtManagementAdapterRollback = C:\Program Files\Sophos\Sophos Network Threat Protection\HbtAdapter.dll Property(S): RegisterHbtManagementAdapter = C:\Program Files\Sophos\Sophos Network Threat Protection\HbtAdapter.dll Property(S): SetupSspUserAccount = NT SERVICE\sntpservice Property(S): SetupSspUserAccountRollback = NT SERVICE\sntpservice Property(S): AddSIPSSubmitterUserAccount = NT SERVICE\SntpService Property(S): AddSIPSSubmitterUserAccountRollback = NT SERVICE\SntpService Property(S): plugins = C:\Program Files\Sophos\Sophos Network Threat Protection\plugins\ Property(S): Sophos = C:\Program Files\Sophos\ Property(S): ProgramFiles64Folder = C:\Program Files\ Property(S): SophosAppData = C:\ProgramData\Sophos\ Property(S): CommonAppDataFolder = C:\ProgramData\ Property(S): SourceDir = C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\ Property(S): VersionNT = 601 Property(S): VersionNT64 = 601 Property(S): ALLUSERS = 1 Property(S): MSIRESTARTMANAGERCONTROL = Disable Property(S): ARPCOMMENTS = Network-aware threat detection Property(S): ARPCONTACT = Sophos Technical Support Property(S): ARPHELPLINK = http://www.sophos.com/support Property(S): ARPNOMODIFY = 1 Property(S): ARPNOREPAIR = 1 Property(S): ARPPRODUCTICON = shield.ico Property(S): ARPURLINFOABOUT = http://www.sophos.com Property(S): ARPURLUPDATEINFO = www.sophos.com/.../updates Property(S): Manufacturer = Sophos Limited Property(S): ProductCode = {604350BF-BE9A-4F79-B0EB-B1C22D889E2D} Property(S): ProductLanguage = 1033 Property(S): ProductName = Sophos Network Threat Protection Property(S): ProductVersion = 1.8.59.0 Property(S): RegisterWithAutoUpdate = {8087796B-2289-4897-98A5-58FF23DAAFD0};ntp64 Property(S): SecureCustomProperties = WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED Property(S): MsiHiddenProperties = ExecSecureObjects_64;ExecSecureObjectsRollback_64 Property(S): SystemFolder_x86_VC.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = C:\Windows\SysWOW64\ Property(S): SystemFolder = C:\Windows\SysWOW64\ Property(S): DirectoryTable100_x86.194841A2_D0F2_3B96_9F71_05BA91BEA0FA = DirectoryTable Property(S): System64Folder_amd64_VC.05F0B5F5_44A8_3793_976B_A4F17AECF92C = C:\Windows\system32\ Property(S): System64Folder = C:\Windows\system32\ Property(S): DirectoryTable100_amd64.05F0B5F5_44A8_3793_976B_A4F17AECF92C = DirectoryTable Property(S): INSTALLDIR.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0 = C:\ Property(S): MsiLogFileLocation = C:\Windows\TEMP\Sophos Network Threat Protection Install Log 20190516 183345.txt Property(S): PackageCode = {7A0D5964-5599-4EC7-8656-239EE00F9549} Property(S): ProductState = -1 Property(S): PackagecodeChanging = 1 Property(S): REBOOT = ReallySuppress Property(S): INSTALLINGVERSION = 1.8.59.0 Property(S): ARPSYSTEMCOMPONENT = 1 Property(S): CURRENTDIRECTORY = C:\Windows\system32 Property(S): CLIENTUILEVEL = 3 Property(S): MSICLIENTUSESEXTERNALUI = 1 Property(S): CLIENTPROCESSID = 676 Property(S): MsiSystemRebootPending = 1 Property(S): VersionDatabase = 405 Property(S): VersionMsi = 5.00 Property(S): WindowsBuild = 7601 Property(S): ServicePackLevel = 1 Property(S): ServicePackLevelMinor = 0 Property(S): MsiNTProductType = 1 Property(S): WindowsFolder = C:\Windows\ Property(S): WindowsVolume = C:\ Property(S): RemoteAdminTS = 1 Property(S): TempFolder = C:\Windows\TEMP\ Property(S): ProgramFilesFolder = C:\Program Files (x86)\ Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\ Property(S): CommonFiles64Folder = C:\Program Files\Common Files\ Property(S): AppDataFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\ Property(S): FavoritesFolder = C:\Windows\system32\config\systemprofile\Favorites\ Property(S): NetHoodFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts\ Property(S): PersonalFolder = C:\Windows\system32\config\systemprofile\Documents\ Property(S): PrintHoodFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\ Property(S): RecentFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Recent\ Property(S): SendToFolder = C:\Windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\SendTo\ Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\ Property(S): LocalAppDataFolder = C:\Windows\system32\config\systemprofile\AppData\Local\ Property(S): MyPicturesFolder = C:\Windows\system32\config\systemprofile\Pictures\ Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\ Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\ Property(S): DesktopFolder = C:\Users\Public\Desktop\ Property(S): FontsFolder = C:\Windows\Fonts\ Property(S): GPTSupport = 1 Property(S): OLEAdvtSupport = 1 Property(S): ShellAdvtSupport = 1 Property(S): MsiAMD64 = 6 Property(S): Msix64 = 6 Property(S): Intel = 6 Property(S): PhysicalMemory = 8067 Property(S): VirtualMemory = 14081 Property(S): AdminUser = 1 Property(S): MsiTrueAdminUser = 1 Property(S): LogonUser = SYSTEM Property(S): UserSID = S-1-5-18 Property(S): UserLanguageID = 2057 Property(S): ComputerName = V-CONV-BRDG-L1 Property(S): SystemLanguageID = 2057 Property(S): ScreenX = 1024 Property(S): ScreenY = 768 Property(S): CaptionHeight = 22 Property(S): BorderTop = 1 Property(S): BorderSide = 1 Property(S): TextHeight = 16 Property(S): TextInternalLeading = 3 Property(S): ColorBits = 32 Property(S): TTCSupport = 1 Property(S): Time = 18:34:28 Property(S): Date = 16-May-2019 Property(S): MsiNetAssemblySupport = 4.0.30319.18408 Property(S): MsiWin32AssemblySupport = 6.1.7601.17514 Property(S): RedirectedDllSupport = 2 Property(S): MsiRunningElevated = 1 Property(S): Privileged = 1 Property(S): USERNAME = TK_VSS Property(S): DATABASE = C:\Windows\Installer\77cd1.msi Property(S): OriginalDatabase = C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\Sophos Network Threat Protection.msi Property(S): UILevel = 2 Property(S): ACTION = INSTALL Property(S): ROOTDRIVE = C:\ Property(S): CostingComplete = 1 Property(S): SOURCEDIR = C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ntp64\ Property(S): SourcedirProduct = {604350BF-BE9A-4F79-B0EB-B1C22D889E2D} Property(S): OutOfDiskSpace = 0 Property(S): OutOfNoRbDiskSpace = 0 Property(S): PrimaryVolumeSpaceAvailable = 0 Property(S): PrimaryVolumeSpaceRequired = 0 Property(S): PrimaryVolumeSpaceRemaining = 0 Property(S): INSTALLLEVEL = 1 Property(S): ProductToBeRegistered = 1 MSI (s) (04:9C) [18:34:28:215]: Note: 1: 1708 MSI (s) (04:9C) [18:34:28:215]: Product: Sophos Network Threat Protection -- Installation failed. MSI (s) (04:9C) [18:34:28:216]: Windows Installer installed the product. Product Name: Sophos Network Threat Protection. Product Version: 1.8.59.0. Product Language: 1033. Manufacturer: Sophos Limited. Installation success or error status: 1603. MSI (s) (04:9C) [18:34:28:220]: Deferring clean up of packages/files, if any exist MSI (s) (04:9C) [18:34:28:220]: MainEngineThread is returning 1603 MSI (s) (04:8C) [18:34:28:220]: No System Restore sequence number for this installation. === Logging stopped: 16-May-2019 18:34:28 === MSI (s) (04:8C) [18:34:28:224]: User policy value 'DisableRollback' is 0 MSI (s) (04:8C) [18:34:28:224]: Machine policy value 'DisableRollback' is 0 MSI (s) (04:8C) [18:34:28:224]: Incrementing counter to disable shutdown. Counter after increment: 0 MSI (s) (04:8C) [18:34:28:224]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (04:8C) [18:34:28:224]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (04:8C) [18:34:28:226]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (s) (04:8C) [18:34:28:226]: Restoring environment variables MSI (s) (04:8C) [18:34:28:227]: Destroying RemoteAPI object. MSI (s) (04:04) [18:34:28:227]: Custom Action Manager thread ending. MSI (c) (A4:44) [18:34:28:232]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (A4:44) [18:34:28:232]: MainEngineThread is returning 1603 === Verbose logging stopped: 16-May-2019 18:34:28 === setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1603 `anonymous-namespace'::setResult: installation failed setup::TamperProtectionControl::enable: Registered tamper protection integrity.dat for NTP setup::TamperProtectionControl::enable: Enabled tamper protection for NTP ProductSetup::~ProductSetup: End product setup
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Forum Post: RE: Not able to install sophos endpoint. "could not uninstall existing sophos software"
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