Overview We have had an increase in customers reporting that following on from the Microsoft Windows 14th May patches they are experiencing a hang on boot where the machines appear to get stuck on "Configuring 30%" Initial findings suggest that this relates to the below Microsoft Patches: May 14, 2019—KB4499164 (Monthly Rollup) May 14, 2019—KB4499165 (Security-only update) We have currently only identified the issue on Windows 7 and Windows Server 2008 R2 Applies to the following Sophos product(s) and version(s) Sophos Endpoint Security and Control Sophos Central Endpoint Standard/Advanced Current status Development have been made aware of the issue and further investigation is underway What to do Current reports indicate that removing the Windows update allows computers to boot as normal. Customer Actions Confirm how long the machine appears to hang and at what stage is the hang occurring Collect a Sophos Diagnostic log from an affected machine Sophos Diagnostic Utility (SDU): Using the utility and sending files to Sophos Technical Support Open a support case with Sophos Technical Support referencing this article Next update An update will be sent as soon as we have further information Related information Computers fail/hang on boot after the Microsoft Windows April 9, 2019 update Feedback and contact If you've spotted an error or would like to provide feedback on this article, please use the section below to rate and comment on the article. This is invaluable to us to ensure that we continually strive to give our customers the best information possible. 134117
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