Hi QC, Thank you again for your reply. I've been busy with other things so haven't check back on this thread until now. Only when you pointed out that I notice "Exclusion & Extension" being there! I will try adding to that instead as the other spot didn't help. As you said from a customer perspective all I see is I get no communication / answer of what is happening next. I did end up getting a reply eventually that sophos help desk is requesting further info from Sophos Lab & Google. That was 2 weeks ago. They also suggest adding to exclusion list. I didn't know about SophServ until you mention it For others info on SophServ https://www.sophos.com/en-us/support/knowledgebase/119696.aspx
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