Is there any HTTPs Inspection between XG WAN and the Internet? Any Kind of Proxy?
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Forum Post: RE: Why does sophos XG not recognise that I have a connection
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Forum Post: Is there a way to have Sophos client firewall be installed pre configured with the correct rules or to have it at least be disabled until reboot?
My problem right now is that I'm trying to run an automated deployment script with which includes installing Sophos client firewall. After the firewall is installed it blocks connections from ansible which means I cant continue until I manually configure the firewall rules.
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Forum Post: [Latest KB's] Sophos Central: Computer Isolation Overview
Hey Community, Check out this informative article that outlines all the options available for this newly enabled feature for all Central Endpoint customers! Regards,
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Forum Post: I can't install sophos home
Dear Sophos team, I use to use Sophos home a long period but suddenly I uninstall it by error , I try to reinstall it without success I delete my account temporary and reactivated it to allow ma to download the install file again and after downloading the file I follow the steps for the installation, when I reach to the steps N8 ( support.home.sophos.com/.../115005340326-Installing-Sophos-Home-on-Windows-computers) it stop at this level (installation failure, impossible to make internet connection )see the attached image I try several time without success. could you please tell what is the issue in this situation and what is the solution for it? actually I use MSE to protect my laptop until I find the way to back to Sophos home; please advice. thanks in advance.
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Forum Post: RE: Email Problem "content-type text/plain charset= utf-8"
I was told that this will be resolved in 17.5.4 MR4 and the issue is resides in the malware scanning via my technical case today. The technician I spoke too was unclear if an exception to malware scanning, disabling malware globally, or changing from dual scanning to single scanning would resolve it. Sophos has this noted as an Internal Bug: NC-40131
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Forum Post: RE: PPPoE as second internet provider on SG 210
Hi Bob, Thank you for your comment. It turns out that it was something that has to be done on the back-end by the ISP. I got it all sorted out. Thank you. Cheers, Arvind
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Forum Post: Active Connection Killing
I've seen a few threads with unanswered questions, and quite a few very old threads. I've dug around the web gui but nothing bit me Is there a way in the gui (i'd settle for shell) to view/kill active connections on a per connection basis? I've got some SIP phones that i am told are registering to their home phone server with 1 of our public IPs, then retaining that IP in future registrations, even when i setup multipath and nat rules for these phones to use a 2ndary public IP. the vendor believes the sophos might be playing part in this, though i am unsure. thanks!
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Forum Post: RE: Sophos Central Endpoint Installation error- some services failed to install
WixQuietExec: Error 0x8007a029: Failed in ExecCommon method MSI (s) (E4:90) [16:08:41:151]: Closing MSIHANDLE (505) of type 790536 for thread 6004 CustomAction InstallSophosNTPLWF returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) is the issue here. See: https://community.sophos.com/kb/en-us/133450 Kind regards, Jak
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Forum Post: RE: I can't install sophos home
When you say you had it previously, how did you accidentally uninstall it? Also do you have another AV installed or a Firewall that may be blocking the installer?
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Forum Post: RE: Sophos Deployment with scripts issues
Maybe run Process Monitor - https://docs.microsoft.com/en-us/sysinternals/downloads/procmon and create a boot log to see what's taking place. You could also add some additional commands to the batch file to see if they are called for example. Write to a log, etc.. Regards, Jak
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Forum Post: RE: Sophos Phish Threat v2 misreporting campaign results
I gotta ask, please do not take this as me being a Smart A** But basically you are saying that you ran the first test with no issues, but when you ran the 2nd test many users are saying they did not click on the link but Sophos shows them doing so? If that's the case I would suggest that maybe they are just telling you that??? Many people know if they make a big enough stink, things go away. Also just a thought, but send out another campaign and ask everyone to not even open the email or just send it to a few people you know for sure will follow your instructions, wait a week and see if Sophos reports any as clicking on the link. This way you would know if something is opening the emails before getting to their mail box. Also and I just do not remember, but is there a timestamp on when they opened the link? And if so is it before or after the mail arrived in their mailbox?
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Forum Post: RE: Sophos Deployment with scripts issues
Thanks Jak, will give the process monitor suggestion a go. Tried writing additional commands to log file. The script basically gets as far as the line before launching the installer...and then nothing. Will report back after enabling boot logging. Thanks for the suggestion.
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Forum Post: RE: Sophos endpoint for Mac causes major slowdown
I have Sophos running on 2 OSX iMac's a 21in and 27in, both are 2013 or 2012 if I remember right. Neither take 20 seconds to open Word, both are on High Sierra, each has platter drives but 16GB of RAM, these are also used by graphics and run many adobe products. Sophos also have just about if not all the options on, with intercept x as well. I am curious though you said mac books, are they on battery or plugged in, does it make a difference, that is just a thought though.
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Forum Post: [Latest KB's] Sophos XG Firewall: How to enable Sophos Central Management
Hey Community, This article provides the steps to enable Sophos Central Management of XG Firewalls. You will need a Sophos Central account (either a trial or license) but no other Sophos product is required. For more information about XG Firewall management on Sophos Central, check out this page ! Regards,
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Forum Post: [Latest KB's] Sophos XG Firewall: How to enable Security Heartbeat
Hey Sophos Redditors, This article provides the steps to enable Security Heartbeat on Sophos XG Firewall. For Security Heartbeat to work you need a Sophos Central account and a trial or license for any Sophos Central Managed Endpoint as a pre-requisite. For more information about Synchronized Security , check out this page! Regards,
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Forum Post: RE: Policy non-compliance: Network Threat Protection
Got an answer from Sophos Support and quite frankly, it's a complete cop out on their part. Basically they're blaming "the nature of how Windows 10 updates" for sometimes causing their services to "get stuck". Nothing in the email about their devs looking into the issue, just that reinstalling Sophos Endpoint is the only fix. Based on our numbers so far, every time we do a major Win10 version update we'll have to go reinstall Sophos on around 15% of the endpoints.
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Forum Post: RE: Why does sophos XG not recognise that I have a connection
Next Guess: Do you have the proper Timezone selected?
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Forum Post: RE: Policy non-compliance: Network Threat Protection
Hi, On a computer where the "Sophos Network Threat Protection" service is failing, does it help to create the DWORD registry value LogLevel under: HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\Sophos Network Threat Protection\Application\ and set it to 4. When you then try and start the service, does the log file: C:\ProgramData\Sophos\Sophos Network Threat Protection\Logs\SntpService.log throw any light on why it's failing? Can you attach it? Maybe also confirm the output of the following command in a Admin Prompt: sc.exe queryex sntp Regards, Jak
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Forum Post: RE: Slow web browsing
but both configs has the same dns config.
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Forum Post: RE: Slow web browsing
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