Hi Steve, We do not have an official list, but we’d generally recommend using the autoscaling deployment for the following features: Webserver Protection Web Protection (using the OGW for traffic distribution) Application control Firewalling and IPS DNAT/Server Load Balancing Cheers, Karlos

If I recall correctly: The proxy caches the authentication for 5 minutes. Therefore for the next five minutes any traffic from that IP will be considered authenticated and the known user will be used. After that cache has expired there is no currently authenticated user and on the next request that it can, the system will again try to authenticate. There are some special cases for example, like if you have an exception saying "Do not authenticate" or if you are going to certain sites (Windows or Sophos update) where it will use the "last known user" in the log and policy, even if that cached user is from hours ago. In standard mode, the browser knows that it is authenticating to a proxy. Therefore it continues to send the authentication headers for every request. When the 5 minutes are up the proxy check the headers, says everything is still good (there is no challenge-response for authentication). If you switched browser it would re-authenticate after the cache expires. In transparent mode, only certain types of requests we can do authentication on (HTTP with no parameters). If the five minute cache expires and the next request is HTTPS I think (not positive) that it uses the Last Known User. Only when an HTTP request comes in does it do the challenge-response to get the user. So in Transparent mode, there is re-authentication every 5 minutes, adding a hundred milliseconds to some request. In true NTLM AD SSO (Single Sign On - the user signed into the computer is the same as the user signed into the UTM) all this is transparent to the user, no browser pop ups. It makes no difference if it cached, re-authenticating, etc.

I understand I can encrypt myself if I deploy a local FTP server and write a processing script to then push to our offsite FTP server. FTP over TLS is NOT insecure, of course, which is what should be supported. From what I can tell, without deploying ON SITE infrastructure (not ideal in many scenarios), there is NO way to do automated backups in a secure fashion. This is ... surprising. Louis

Thank you Karlos

I have a Case open about this right now and today they sent me a KB about it: https://community.sophos.com/kb/en-us/127733

Geez, over a year later, and Sophos Central still having the same problem. Sophos, will this ever been fixed??? Please help. We paid for the product and I do not have time to babysit all these workstations

Hallo Puh dachte nicht das es so schwer ist diese Frage zu beantworten :-( Funktioniert in dem Fall bei euch allen keine DNS Auflösung?

Any word regarding whether the latest V17 release corrects this issue (2FA timeout)? It doesn't appear to be listed specifically in the release notes, but still hopeful . . . Thanks

KevinCharles, I was having the same issue, when upgrading to MR8 the Firewall went to some hybridization of the default config (My users and passwords worked, but all of my rules/interfaces/etc were lost. Thinking I had mistakenly clicked on the "Boot to Image with Factory Firmware" I reverted back to the old firmware (MR7) and all of my configs were restored. On a lark I downloaded XG17 to see if a milestone update might succeed where the maintenance release failed, but it did not. It also reverts my config back. I restored a backup I had and the firewall is working as intended on version 17, but I need to know what happened so I don't revert a remote box that I don't have immediate access to. below is the migration.log from the device. Any direction or advice would be appreciated, I will likely be opening a ticket with support later today in any case. Just so that it is apparent, this Firewall was "Prestaged" for a client and boxed up, we got it out today to do final prep and updates, that is why there is a gap in the log. Sophos Firmware Version SFOS 17.0.0 GA Main Menu 1. Network Configuration 2. System Configuration 3. Route Configuration 4. Device Console 5. Device Management 6. VPN Management 7. Shutdown/Reboot Device 0. Exit Select Menu Number [0-7]: 5 Sophos Firmware Version SFOS 17.0.0 GA Device Management 1. Reset to Factory Defaults 2. Show Firmware(s) 3. Advanced Shell 4. Flush Device Reports 0. Exit Select Menu Number [0-4]: 3 Sophos Firewall =============== (C) Copyright 2000-2017 Sophos Limited and others. All rights reserved. Sophos is a registered trademark of Sophos Limited and Sophos Group. All other product and company names mentioned are trademarks or registered trademarks of their respective owners. For End User License Agreement - www.sophos.com/.../sophos-end-us er-license-agreement.aspx NOTE: If not explicitly approved by Sophos support, any modifications done through this option will void your support. XG125_XN02_SFOS 17.0.0 GA# cd /log XG125_XN02_SFOS 17.0.0 GA# cat migration.log Wed Aug 30 18:40:54 UTC 2017 starting old version corporate db Starting conf database 231 2017-08-30 18:40:55.218 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 231 2017-08-30 18:40:55.218 GMTLOG: disabling statistics collector for lack of working socket 233 2017-08-30 18:40:55.220 GMTLOG: database system was shut down at 2017-08-30 18:40:19 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 231 2017-08-30 18:40:55.235 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DELETE 0 DELETE 0 DELETE 0 DELETE 0 Stopping database 231 2017-08-30 18:41:07.740 GMTLOG: received fast shutdown request 231 2017-08-30 18:41:07.740 GMTLOG: aborting any active transactions 234 2017-08-30 18:41:07.740 GMTLOG: shutting down 234 2017-08-30 18:41:07.787 GMTLOG: database system is shut down /sdisk/oldpgconfdump.sql is created Starting conf database 272 2017-08-30 18:41:17.762 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 272 2017-08-30 18:41:17.762 GMTLOG: disabling statistics collector for lack of working socket 274 2017-08-30 18:41:17.764 GMTLOG: database system was shut down at 2017-08-20 00:03:19 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 272 2017-08-30 18:41:17.770 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DROP SCHEMA config CASCADE DROP SCHEMA DROP SCHEMA public CASCADE DROP SCHEMA DROP PROCEDURAL LANGUAGE plpgsql 283 2017-08-30 18:41:28.393 GMTERROR: cannot drop language plpgsql because exte nsion plpgsql requires it 283 2017-08-30 18:41:28.393 GMTHINT: You can drop extension plpgsql instead. 283 2017-08-30 18:41:28.393 GMTSTATEMENT: DROP PROCEDURAL LANGUAGE plpgsql ERROR: cannot drop language plpgsql because extension plpgsql requires it HINT: You can drop extension plpgsql instead. CREATE SCHEMA public CREATE SCHEMA 275 2017-08-30 18:41:29.680 GMTLOG: checkpoints are occurring too frequently (1 2 seconds apart) 275 2017-08-30 18:41:29.680 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". psql:/sdisk/oldpgconfdump.sql:14766: WARNING: column "senderemail" has type "un known" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:14766: WARNING: column "receipientemail" has type "unknown" DETAIL: Proceeding with relation creation anyway. setval -------- 160 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 64 (1 row) 275 2017-08-30 18:41:33.114 GMTLOG: checkpoints are occurring too frequently (4 seconds apart) 275 2017-08-30 18:41:33.114 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". Stopping database 272 2017-08-30 18:41:40.000 GMTLOG: received fast shutdown request 272 2017-08-30 18:41:40.000 GMTLOG: aborting any active transactions 275 2017-08-30 18:41:40.089 GMTLOG: shutting down 275 2017-08-30 18:41:40.236 GMTLOG: database system is shut down old conf to new conf migrated with return value :: 0 Wed Aug 30 19:41:48 BST 2017 starting migration log Starting conf database 311 2017-08-30 18:41:48.254 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 311 2017-08-30 18:41:48.255 GMTLOG: disabling statistics collector for lack of working socket 313 2017-08-30 18:41:48.257 GMTLOG: database system was shut down at 2017-08-30 18:41:40 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 311 2017-08-30 18:41:48.263 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done UPDATE 1 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 1 Old version is 16.508 and currentversion is 16.510 Database is upgrading to dbv16.509 Check migration for version dbv16.509 Applying migration for version dbv16.509 Database is upgrading to dbv16.510 Check migration for version dbv16.510 Applying migration for version dbv16.510 create_pguser --------------- (1 row) UPDATE 1 Stopping database 311 2017-08-30 18:42:01.069 GMTLOG: received fast shutdown request 311 2017-08-30 18:42:01.069 GMTLOG: aborting any active transactions 314 2017-08-30 18:42:01.070 GMTLOG: shutting down 314 2017-08-30 18:42:01.166 GMTLOG: database system is shut down applymigration.sh exited with 0 Doing /conf/certificate/cacerts/ WARNING: Skipping expired Certificate TURKTRUST_Certificate_Services_Provider_Ro ot_2.pem WARNING: Skipping expired Certificate E_Guven_Kok_Elektronik_Sertifika_Hizmet_Sa glayicisi.pem WARNING: Skipping expired Certificate CA_Disig.pem WARNING: Skipping expired Certificate STATIC_MSIT_Machine_Auth_CA_2.pem WARNING: Skipping expired Certificate TÜBİTAK_UEKAE_Kök_Sertifika_Hizmet_Sağlayı cısı_Sürüm_3.pem WARNING: Skipping expired Certificate EBG_Elektronik_Sertifika_Hizmet_Sağlayıcıs ı.pem WARNING: Skipping duplicate certificate RSA_Root_Certificate_1.pem WARNING: Skipping expired Certificate A_Trust_nQual_03.pem WARNING: Skipping duplicate certificate AAACertificateServices.pem WARNING: Skipping expired Certificate TURKTRUSTElektronikSertifikaHizmetSaglayic isi_2.pem WARNING: Skipping expired Certificate Microsec_e_Szigno_Root_CA.pem WARNING: Skipping expired Certificate Buypass_Class_2_CA_1.pem WARNING: Skipping duplicate certificate GlobalSignRootCA_3.pem WARNING: Skipping duplicate certificate Comodo_Secure_Services_root.pem WARNING: Skipping expired Certificate Staat_der_Nederlanden_Root_CA.pem WARNING: Skipping expired Certificate Juur_SK.pem WARNING: Skipping expired Certificate STATIC_VeriSign_Inc_VeriSign_Class_3_Exten ded_Validation_SSL_SGC_CA.pem WARNING: Skipping duplicate certificate Certum_Root_CA.pem Fri Oct 27 15:29:55 UTC 2017 starting old version corporate db Starting conf database 235 2017-10-27 15:29:56.468 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 235 2017-10-27 15:29:56.469 GMTLOG: disabling statistics collector for lack of working socket 237 2017-10-27 15:29:56.471 GMTLOG: database system was shut down at 2017-10-27 15:29:19 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 235 2017-10-27 15:29:56.484 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DELETE 0 DELETE 0 DELETE 0 DELETE 0 Stopping database 235 2017-10-27 15:30:13.504 GMTLOG: received fast shutdown request 235 2017-10-27 15:30:13.504 GMTLOG: aborting any active transactions 238 2017-10-27 15:30:13.504 GMTLOG: shutting down 238 2017-10-27 15:30:13.563 GMTLOG: database system is shut down /sdisk/oldpgconfdump.sql is created Starting conf database 276 2017-10-27 15:30:23.487 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 276 2017-10-27 15:30:23.487 GMTLOG: disabling statistics collector for lack of working socket 278 2017-10-27 15:30:23.489 GMTLOG: database system was shut down at 2017-09-27 08:55:08 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 276 2017-10-27 15:30:23.500 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DROP SCHEMA config CASCADE DROP SCHEMA DROP SCHEMA public CASCADE DROP SCHEMA DROP PROCEDURAL LANGUAGE plpgsql 287 2017-10-27 15:30:34.143 GMTERROR: cannot drop language plpgsql because exte nsion plpgsql requires it 287 2017-10-27 15:30:34.143 GMTHINT: You can drop extension plpgsql instead. 287 2017-10-27 15:30:34.143 GMTSTATEMENT: DROP PROCEDURAL LANGUAGE plpgsql ERROR: cannot drop language plpgsql because extension plpgsql requires it HINT: You can drop extension plpgsql instead. CREATE SCHEMA public CREATE SCHEMA 279 2017-10-27 15:30:35.323 GMTLOG: checkpoints are occurring too frequently (1 2 seconds apart) 279 2017-10-27 15:30:35.323 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". 279 2017-10-27 15:30:40.186 GMTLOG: checkpoints are occurring too frequently (5 seconds apart) 279 2017-10-27 15:30:40.186 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". psql:/sdisk/oldpgconfdump.sql:27295: WARNING: column "senderemail" has type "un known" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:27295: WARNING: column "receipientemail" has type "unknown" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:29720: WARNING: column "senderemail" has type "un known" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:29720: WARNING: column "receipientemail" has type "unknown" DETAIL: Proceeding with relation creation anyway. setval -------- 160 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 64 (1 row) setval -------- 160 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 64 (1 row) 279 2017-10-27 15:30:43.133 GMTLOG: checkpoints are occurring too frequently (3 seconds apart) 279 2017-10-27 15:30:43.133 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". 279 2017-10-27 15:30:53.965 GMTLOG: checkpoints are occurring too frequently (1 0 seconds apart) 279 2017-10-27 15:30:53.965 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". Stopping database 276 2017-10-27 15:30:56.981 GMTLOG: received fast shutdown request 276 2017-10-27 15:30:56.981 GMTLOG: aborting any active transactions 279 2017-10-27 15:30:57.090 GMTLOG: shutting down 279 2017-10-27 15:30:57.202 GMTLOG: database system is shut down old conf to new conf migrated with return value :: 0 Fri Oct 27 11:31:05 EDT 2017 starting migration log Starting conf database 315 2017-10-27 15:31:05.239 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 315 2017-10-27 15:31:05.239 GMTLOG: disabling statistics collector for lack of working socket 317 2017-10-27 15:31:05.241 GMTLOG: database system was shut down at 2017-10-27 15:30:57 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 315 2017-10-27 15:31:05.248 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done UPDATE 1 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 1 Old version is 16.510 and currentversion is 16.511 Database is upgrading to dbv16.511 Check migration for version dbv16.511 Applying migration for version dbv16.511 1086 2017-10-27 15:31:15.722 GMTERROR: cannot drop function fn_reference_iface( ) because other objects depend on it 1086 2017-10-27 15:31:15.722 GMTDETAIL: trigger tg_reference_iface on table exp ortconfig.tblmcastroutingdetail depends on function fn_reference_iface() 1086 2017-10-27 15:31:15.722 GMTHINT: Use DROP ... CASCADE to drop the dependen t objects too. 1086 2017-10-27 15:31:15.722 GMTSTATEMENT: DROP FUNCTION IF EXISTS fn_reference _iface(); psql:/_conf/DB/validationTrigger.sql:2128: ERROR: cannot drop function fn_refer ence_iface() because other objects depend on it DETAIL: trigger tg_reference_iface on table exportconfig.tblmcastroutingdetail depends on function fn_reference_iface() HINT: Use DROP ... CASCADE to drop the dependent objects too. validation trigger file : /_conf//DB/validationTrigger.sql failed UPDATE 1 Stopping database 315 2017-10-27 15:31:17.603 GMTLOG: received fast shutdown request 315 2017-10-27 15:31:17.603 GMTLOG: aborting any active transactions 318 2017-10-27 15:31:17.604 GMTLOG: shutting down 318 2017-10-27 15:31:17.668 GMTLOG: database system is shut down applymigration.sh exited with 1 Fri Oct 27 15:51:07 UTC 2017 starting old version corporate db Starting conf database 236 2017-10-27 15:51:08.616 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 236 2017-10-27 15:51:08.616 GMTLOG: disabling statistics collector for lack of working socket 238 2017-10-27 15:51:08.619 GMTLOG: database system was shut down at 2017-10-27 15:50:32 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 236 2017-10-27 15:51:08.634 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DELETE 0 DELETE 0 DELETE 0 DELETE 0 Stopping database 236 2017-10-27 15:51:25.668 GMTLOG: received fast shutdown request 236 2017-10-27 15:51:25.668 GMTLOG: aborting any active transactions 239 2017-10-27 15:51:25.669 GMTLOG: shutting down 239 2017-10-27 15:51:25.720 GMTLOG: database system is shut down /sdisk/oldpgconfdump.sql is created Starting conf database 277 2017-10-27 15:51:35.600 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 277 2017-10-27 15:51:35.600 GMTLOG: disabling statistics collector for lack of working socket 279 2017-10-27 15:51:35.602 GMTLOG: database system was shut down at 2017-09-27 08:55:08 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 277 2017-10-27 15:51:35.607 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DROP SCHEMA config CASCADE DROP SCHEMA DROP SCHEMA public CASCADE DROP SCHEMA DROP PROCEDURAL LANGUAGE plpgsql 288 2017-10-27 15:51:46.268 GMTERROR: cannot drop language plpgsql because exte nsion plpgsql requires it 288 2017-10-27 15:51:46.268 GMTHINT: You can drop extension plpgsql instead. 288 2017-10-27 15:51:46.268 GMTSTATEMENT: DROP PROCEDURAL LANGUAGE plpgsql ERROR: cannot drop language plpgsql because extension plpgsql requires it HINT: You can drop extension plpgsql instead. CREATE SCHEMA public CREATE SCHEMA 280 2017-10-27 15:51:47.454 GMTLOG: checkpoints are occurring too frequently (1 2 seconds apart) 280 2017-10-27 15:51:47.454 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". 280 2017-10-27 15:51:52.299 GMTLOG: checkpoints are occurring too frequently (5 seconds apart) 280 2017-10-27 15:51:52.299 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". psql:/sdisk/oldpgconfdump.sql:27295: WARNING: column "senderemail" has type "un known" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:27295: WARNING: column "receipientemail" has type "unknown" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:29720: WARNING: column "senderemail" has type "un known" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:29720: WARNING: column "receipientemail" has type "unknown" DETAIL: Proceeding with relation creation anyway. setval -------- 160 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 64 (1 row) setval -------- 160 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 64 (1 row) 280 2017-10-27 15:51:55.240 GMTLOG: checkpoints are occurring too frequently (3 seconds apart) 280 2017-10-27 15:51:55.240 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". 280 2017-10-27 15:52:06.166 GMTLOG: checkpoints are occurring too frequently (1 1 seconds apart) 280 2017-10-27 15:52:06.166 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". Stopping database 277 2017-10-27 15:52:09.209 GMTLOG: received fast shutdown request 277 2017-10-27 15:52:09.209 GMTLOG: aborting any active transactions 280 2017-10-27 15:52:09.323 GMTLOG: shutting down 280 2017-10-27 15:52:09.436 GMTLOG: database system is shut down old conf to new conf migrated with return value :: 0 Fri Oct 27 11:52:17 EDT 2017 starting migration log Starting conf database 316 2017-10-27 15:52:17.472 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 316 2017-10-27 15:52:17.472 GMTLOG: disabling statistics collector for lack of working socket 318 2017-10-27 15:52:17.475 GMTLOG: database system was shut down at 2017-10-27 15:52:09 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 316 2017-10-27 15:52:17.482 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done UPDATE 1 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 1 Old version is 16.510 and currentversion is 16.511 Database is upgrading to dbv16.511 Check migration for version dbv16.511 Applying migration for version dbv16.511 1087 2017-10-27 15:52:27.969 GMTERROR: cannot drop function fn_reference_iface( ) because other objects depend on it 1087 2017-10-27 15:52:27.969 GMTDETAIL: trigger tg_reference_iface on table exp ortconfig.tblmcastroutingdetail depends on function fn_reference_iface() 1087 2017-10-27 15:52:27.969 GMTHINT: Use DROP ... CASCADE to drop the dependen t objects too. 1087 2017-10-27 15:52:27.969 GMTSTATEMENT: DROP FUNCTION IF EXISTS fn_reference _iface(); psql:/_conf/DB/validationTrigger.sql:2128: ERROR: cannot drop function fn_refer ence_iface() because other objects depend on it DETAIL: trigger tg_reference_iface on table exportconfig.tblmcastroutingdetail depends on function fn_reference_iface() HINT: Use DROP ... CASCADE to drop the dependent objects too. validation trigger file : /_conf//DB/validationTrigger.sql failed UPDATE 1 Stopping database 316 2017-10-27 15:52:29.858 GMTLOG: received fast shutdown request 316 2017-10-27 15:52:29.858 GMTLOG: aborting any active transactions 319 2017-10-27 15:52:29.859 GMTLOG: shutting down 319 2017-10-27 15:52:29.924 GMTLOG: database system is shut down applymigration.sh exited with 1 Fri Oct 27 16:24:55 UTC 2017 starting old version corporate db Starting conf database 223 2017-10-27 16:24:55.857 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 223 2017-10-27 16:24:55.857 GMTLOG: disabling statistics collector for lack of working socket 225 2017-10-27 16:24:55.860 GMTLOG: database system was shut down at 2017-10-27 16:24:19 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 223 2017-10-27 16:24:55.874 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DELETE 0 DELETE 0 DELETE 0 DELETE 0 Stopping database 223 2017-10-27 16:25:12.911 GMTLOG: received fast shutdown request 223 2017-10-27 16:25:12.911 GMTLOG: aborting any active transactions 226 2017-10-27 16:25:12.911 GMTLOG: shutting down 226 2017-10-27 16:25:12.964 GMTLOG: database system is shut down /sdisk/oldpgconfdump.sql is created Starting conf database 265 2017-10-27 16:25:23.109 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 265 2017-10-27 16:25:23.109 GMTLOG: disabling statistics collector for lack of working socket 267 2017-10-27 16:25:23.112 GMTLOG: database system was shut down at 2017-10-20 14:38:02 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 265 2017-10-27 16:25:23.121 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done DROP SCHEMA config CASCADE DROP SCHEMA DROP SCHEMA public CASCADE DROP SCHEMA DROP PROCEDURAL LANGUAGE plpgsql 276 2017-10-27 16:25:33.878 GMTERROR: cannot drop language plpgsql because exte nsion plpgsql requires it 276 2017-10-27 16:25:33.878 GMTHINT: You can drop extension plpgsql instead. 276 2017-10-27 16:25:33.878 GMTSTATEMENT: DROP PROCEDURAL LANGUAGE plpgsql ERROR: cannot drop language plpgsql because extension plpgsql requires it HINT: You can drop extension plpgsql instead. CREATE SCHEMA public CREATE SCHEMA 268 2017-10-27 16:25:35.000 GMTLOG: checkpoints are occurring too frequently (1 2 seconds apart) 268 2017-10-27 16:25:35.000 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". 268 2017-10-27 16:25:39.501 GMTLOG: checkpoints are occurring too frequently (4 seconds apart) 268 2017-10-27 16:25:39.501 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". psql:/sdisk/oldpgconfdump.sql:27295: WARNING: column "senderemail" has type "un known" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:27295: WARNING: column "receipientemail" has type "unknown" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:29720: WARNING: column "senderemail" has type "un known" DETAIL: Proceeding with relation creation anyway. psql:/sdisk/oldpgconfdump.sql:29720: WARNING: column "receipientemail" has type "unknown" DETAIL: Proceeding with relation creation anyway. setval -------- 160 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 64 (1 row) setval -------- 160 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 1 (1 row) setval -------- 64 (1 row) 268 2017-10-27 16:25:42.683 GMTLOG: checkpoints are occurring too frequently (3 seconds apart) 268 2017-10-27 16:25:42.683 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". 268 2017-10-27 16:25:53.180 GMTLOG: checkpoints are occurring too frequently (1 1 seconds apart) 268 2017-10-27 16:25:53.180 GMTHINT: Consider increasing the configuration para meter "checkpoint_segments". Stopping database 265 2017-10-27 16:25:57.010 GMTLOG: received fast shutdown request 265 2017-10-27 16:25:57.010 GMTLOG: aborting any active transactions 268 2017-10-27 16:25:57.166 GMTLOG: shutting down 268 2017-10-27 16:25:57.260 GMTLOG: database system is shut down old conf to new conf migrated with return value :: 0 Fri Oct 27 12:26:05 EDT 2017 starting migration log Starting conf database 304 2017-10-27 16:26:05.283 GMTLOG: could not connect socket for statistics col lector: Network is unreachable 304 2017-10-27 16:26:05.283 GMTLOG: disabling statistics collector for lack of working socket 306 2017-10-27 16:26:05.286 GMTLOG: database system was shut down at 2017-10-27 16:25:57 GMT init_g_svc: shm_open(/svc0x0001) failed: No such file or directory 304 2017-10-27 16:26:05.292 GMTLOG: database system is ready to accept connecti ons database started svc_set_status: svc_init not done UPDATE 1 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 0 INSERT 0 1 Old version is 16.510 and currentversion is 17.105 Database is upgrading to dbv16.511 Check migration for version dbv16.511 Applying migration for version dbv16.511 Database is upgrading to dbv17.100 Check migration for version dbv17.100 Applying migration for version dbv17.100 add_load_balance_if_no_records -------------------------------- (1 row) update_custom_category_messages --------------------------------- (1 row) no files found matching '/conf/ipsec/strongswan.d/charon/ha.conf' Database is upgrading to dbv17.101 Check migration for version dbv17.101 Applying migration for version dbv17.101 Database is upgrading to dbv17.102 Check migration for version dbv17.102 Applying migration for version dbv17.102 adddbv16511 ------------- (1 row) Database is upgrading to dbv17.103 Check migration for version dbv17.103 Applying migration for version dbv17.103 add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) add_policy_tester_scheme -------------------------- (1 row) Database is upgrading to dbv17.104 Check migration for version dbv17.104 Applying migration for version dbv17.104 convert_tbleacapplications_qualify_type ----------------------------------------- (1 row) Database is upgrading to dbv17.105 Check migration for version dbv17.105 Applying migration for version dbv17.105 DELETE 0 DELETE 1 DELETE 1 1154 2017-10-27 16:26:19.077 GMTERROR: cannot drop function fn_reference_iface( ) because other objects depend on it 1154 2017-10-27 16:26:19.077 GMTDETAIL: trigger tg_reference_iface on table exp ortconfig.tblmcastroutingdetail depends on function fn_reference_iface() 1154 2017-10-27 16:26:19.077 GMTHINT: Use DROP ... CASCADE to drop the dependen t objects too. 1154 2017-10-27 16:26:19.077 GMTSTATEMENT: DROP FUNCTION IF EXISTS fn_reference _iface(); psql:/_conf/DB/validationTrigger.sql:2227: ERROR: cannot drop function fn_refer ence_iface() because other objects depend on it DETAIL: trigger tg_reference_iface on table exportconfig.tblmcastroutingdetail depends on function fn_reference_iface() HINT: Use DROP ... CASCADE to drop the dependent objects too. validation trigger file : /_conf//DB/validationTrigger.sql failed UPDATE 1 Stopping database 304 2017-10-27 16:26:21.085 GMTLOG: received fast shutdown request 304 2017-10-27 16:26:21.085 GMTLOG: aborting any active transactions 307 2017-10-27 16:26:21.086 GMTLOG: shutting down 307 2017-10-27 16:26:21.287 GMTLOG: database system is shut down applymigration.sh exited with 1 XG125_XN02_SFOS 17.0.0 GA#

I am still dealing with this issue as well. I have found that using the "Gold Image" process remotely actually does clean up a majority of these services not running issues. For those that do not work after doing that, I have to uninstall and reinstall it. This is not the most ideal solution at all. Here is the link to the KB from Sophos on the Gold Image process: https://community.sophos.com/kb/en-us/120560

I created a test template and am now trying to delete it. When I go to the template list and click the Trash icon I'm told that the "Selected template can not be deleted". See screenshot.

Your welcome! Also moved your post from General to UTM on AWS thread Cheers, Karlos

Good afternoon, We ran a new PhishThreat campaign this morning against all employees and we have differing results on how Sophos handled the email. Some users, me for instance, when clicking the attached document, see that Endpoint refused access to the attachment. Other users are not seeing that and they are allowed to open the attachment, enable editing, and enable macros. Endpoint raises no alerts for them. When I check the user's device all services are up to date and running. Reports show no malware activity on their machine. On my machine, the malware attachment is detected and stopped and the detection is shown in the logs. I have searched through the settings and compared the configuration on multiple machines and can find no reason why Endpoint catches the malware on my machine, and not on others. What am I missing? DAve

Hi all. I´ve been trying to update sophos endpoint in a computer connected to sophos console. First i wasn´t able to uninstall the Sophos software, so i had to use the Windows Remove Tool. Started to reinstall sophos endpoint with success. After that tried to update with no success. The key below was changed: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer Locate: DisableBrowse If the value is to: 1, please change this to 0 and attempt to perform an update No success. Any Idea?

Byron, The system seems to be working as intended now, thank you! We did a short test campaign this morning and when everything worked, we created a new campaign for the whole City and ran it with success. We had one issue so far, but that was with Endpoint not catching the malware attachment on the PhishThreat email on every machine, just some of them. I have opened a thread on the Endpoint forum about that. DAve

Log file: C:\ProgramData\Sophos\AutoUpdate\Logs\SophosUpate.log 2017-10-27T17:17:05.730Z [ 3104] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1 2017-10-27T17:17:05.746Z [ 3104] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1... 2017-10-27T17:17:06.073Z [ 3104] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1 2017-10-27T17:17:06.104Z [ 3104] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1 2017-10-27T17:17:06.104Z [ 3104] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1... 2017-10-27T17:17:06.448Z [ 3104] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1 2017-10-27T17:17:06.463Z [ 3104] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73: not deployable on this platform 2017-10-27T17:17:06.463Z [ 3104] INFO SDDSDownloader::CreatePackageDistributionInformation Including 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73: hmpa/* 2017-10-27T17:17:06.463Z [ 3104] INFO SDDSDownloader::SyncInternal Beginning synchronise 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I96736] sdds.CEPNG_1159.1: adding primary package WindowsCloudNextGen RECOMMENDED baseVersion=11 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I96736] sdds.CIX_2-BETA.1: adding primary package WindowsCloudClean RECOMMENDED baseVersion=1 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I96736] sdds.CEPNG_1159.1: adding primary package WindowsCloudAV RECOMMENDED baseVersion=11 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I96736] sdds.CIX_2-BETA.1: adding primary package WindowsCloudHitmanProAlert RECOMMENDED baseVersion=1 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product WindowsCloudNextGen RECOMMENDED path= 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product ENG 3.70.2.0 path=savxp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.463Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product WindowsCloudNextGen RECOMMENDED path= 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=sdu baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product WindowsCloudClean RECOMMENDED path= 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 baseVersion= [included from product WindowsCloudClean RECOMMENDED path=] 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean baseVersion= [included from product WindowsCloudClean RECOMMENDED path=] 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product WindowsCloudClean RECOMMENDED path= 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product WindowsCloudAV RECOMMENDED path= 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product WindowsCloudAV RECOMMENDED path= 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product WindowsCloudHitmanProAlert RECOMMENDED path= 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 baseVersion= [included from product WindowsCloudHitmanProAlert RECOMMENDED path=] 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa baseVersion= [included from product WindowsCloudHitmanProAlert RECOMMENDED path=] 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product WindowsCloudHitmanProAlert RECOMMENDED path= 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 2017-10-27T17:17:06.479Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I49502] sdds.ESHSUPP.xml: found supplement 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 baseVersion= [included from product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64] 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I49502] sdds.ESHSUPP.xml: found supplement E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh baseVersion= [included from product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh] 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 2017-10-27T17:17:06.510Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 2017-10-27T17:17:06.526Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 2017-10-27T17:17:06.526Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw 2017-10-27T17:17:06.526Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw 2017-10-27T17:17:06.526Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 2017-10-27T17:17:06.526Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 2017-10-27T17:17:06.526Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product ENG 3.70.2.0 path=savxp 2017-10-27T17:17:06.526Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product ENG 3.70.2.0 path=savxp 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product ENG 3.70.2.0 path=savxp] 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp 2017-10-27T17:17:06.541Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp 2017-10-27T17:17:06.557Z [ 3104] INFO SUL-Log [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:17:06.557Z [ 3104] INFO SUL-Log [I49502] sdds.CRTSUPP.xml: found supplement 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:17:06.572Z [ 3104] INFO SUL-Log [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE RECOMMENDED path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:17:06.588Z [ 3104] INFO SUL-Log [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:17:06.604Z [ 3104] INFO SUL-Log [I49502] sdds.hips.xml: found supplement HIPS LATEST_CLOUD_ENDPOINT path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:17:06.604Z [ 3104] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau 2017-10-27T17:17:06.604Z [ 3104] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau] 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=sdu 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=sdu 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 2017-10-27T17:17:06.619Z [ 3104] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 2017-10-27T17:17:06.635Z [ 3104] INFO SUL-Log [I49502] sdds.hmpa_data.xml: found supplement hmpa_data LATEST path=hmpa64 baseVersion=1 [included from product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64] 2017-10-27T17:17:06.635Z [ 3104] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa 2017-10-27T17:17:06.635Z [ 3104] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa 2017-10-27T17:17:06.650Z [ 3104] INFO SUL-Log [I49502] sdds.hmpa_data.xml: found supplement hmpa_data LATEST path=hmpa baseVersion=1 [included from product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa] 2017-10-27T17:17:06.650Z [ 3104] INFO SUL-Log [I95020] sdds.ESHSUPP.xml: looking for packages included from product 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 2017-10-27T17:17:06.650Z [ 3104] INFO SUL-Log [I22529] sdds.ESHSUPP.xml: looking for supplements included from product 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 2017-10-27T17:17:06.650Z [ 3104] INFO SUL-Log [I95020] sdds.ESHSUPP.xml: looking for packages included from product E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh 2017-10-27T17:17:06.650Z [ 3104] INFO SUL-Log [I22529] sdds.ESHSUPP.xml: looking for supplements included from product E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh 2017-10-27T17:17:06.650Z [ 3104] INFO SUL-Log [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp 2017-10-27T17:17:06.650Z [ 3104] INFO SUL-Log [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE545 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp] 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.CRTSUPP.xml: looking for packages included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.CRTSUPP.xml: looking for supplements included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE RECOMMENDED path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE RECOMMENDED path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST_CLOUD_ENDPOINT path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST_CLOUD_ENDPOINT path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.hmpa_data.xml: looking for packages included from product hmpa_data LATEST path=hmpa64 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.hmpa_data.xml: looking for supplements included from product hmpa_data LATEST path=hmpa64 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.hmpa_data.xml: looking for packages included from product hmpa_data LATEST path=hmpa 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.hmpa_data.xml: looking for supplements included from product hmpa_data LATEST path=hmpa 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE545 LATEST path=savxp 2017-10-27T17:17:06.697Z [ 3104] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE545 LATEST path=savxp 2017-10-27T17:17:06.728Z [ 3104] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE546 LATEST path=savxp baseVersion= [included from product IDE545 LATEST path=savxp] 2017-10-27T17:17:06.728Z [ 3104] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE546 LATEST path=savxp 2017-10-27T17:17:06.728Z [ 3104] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE546 LATEST path=savxp 2017-10-27T17:17:06.744Z [ 3104] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE547 LATEST path=savxp baseVersion= [included from product IDE546 LATEST path=savxp] 2017-10-27T17:17:06.744Z [ 3104] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE547 LATEST path=savxp 2017-10-27T17:17:06.744Z [ 3104] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE547 LATEST path=savxp 2017-10-27T17:17:06.775Z [ 3104] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE548 LATEST path=savxp baseVersion= [included from product IDE547 LATEST path=savxp] 2017-10-27T17:17:06.775Z [ 3104] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE548 LATEST path=savxp 2017-10-27T17:17:06.775Z [ 3104] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE548 LATEST path=savxp 2017-10-27T17:17:06.775Z [ 3104] INFO SUL-Log [I19463] Syncing product WindowsCloudNextGen RECOMMENDED path= 2017-10-27T17:17:06.962Z [ 3104] INFO SUL-Log [I19463] Syncing product WindowsCloudClean RECOMMENDED path= 2017-10-27T17:17:06.978Z [ 3104] INFO SUL-Log [I19463] Syncing product WindowsCloudAV RECOMMENDED path= 2017-10-27T17:17:06.978Z [ 3104] INFO SUL-Log [I19463] Syncing product WindowsCloudHitmanProAlert RECOMMENDED path= 2017-10-27T17:17:07.009Z [ 3104] INFO SUL-Log [I19463] Syncing product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 2017-10-27T17:17:07.009Z [ 3104] INFO SUL-Log [I19463] Syncing product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh 2017-10-27T17:17:07.009Z [ 3104] INFO SUL-Log [I19463] Syncing product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 2017-10-27T17:17:07.009Z [ 3104] INFO SUL-Log [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp 2017-10-27T17:17:07.025Z [ 3104] INFO SUL-Log [I19463] Syncing product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt 2017-10-27T17:17:07.025Z [ 3104] INFO SUL-Log [I19463] Syncing product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui 2017-10-27T17:17:07.025Z [ 3104] INFO SUL-Log [I19463] Syncing product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 2017-10-27T17:17:07.041Z [ 3104] INFO SUL-Log [I19463] Syncing product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs 2017-10-27T17:17:07.041Z [ 3104] INFO SUL-Log [I19463] Syncing product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller 2017-10-27T17:17:07.056Z [ 3104] INFO SUL-Log [I19463] Syncing product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp 2017-10-27T17:17:07.056Z [ 3104] INFO SUL-Log [I19463] Syncing product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 2017-10-27T17:17:07.072Z [ 3104] INFO SUL-Log [I19463] Syncing product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 2017-10-27T17:17:07.072Z [ 3104] INFO SUL-Log [I19463] Syncing product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw 2017-10-27T17:17:07.072Z [ 3104] INFO SUL-Log [I19463] Syncing product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 2017-10-27T17:17:07.087Z [ 3104] INFO SUL-Log [I19463] Syncing product ENG 3.70.2.0 path=savxp 2017-10-27T17:17:07.087Z [ 3104] INFO SUL-Log [I19463] Syncing product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 2017-10-27T17:17:07.087Z [ 3104] INFO SUL-Log [I19463] Syncing product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed 2017-10-27T17:17:07.087Z [ 3104] INFO SUL-Log [I19463] Syncing product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep 2017-10-27T17:17:07.103Z [ 3104] INFO SUL-Log [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp 2017-10-27T17:17:07.165Z [ 3104] INFO SUL-Log [I19463] Syncing product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau 2017-10-27T17:17:07.165Z [ 3104] INFO SUL-Log [I19463] Syncing product SDU RECOMMENDED path=sdu 2017-10-27T17:17:07.181Z [ 3104] INFO SUL-Log [I19463] Syncing product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 2017-10-27T17:17:07.181Z [ 3104] INFO SUL-Log [I19463] Syncing product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean 2017-10-27T17:17:07.181Z [ 3104] INFO SUL-Log [I19463] Syncing product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 2017-10-27T17:17:07.197Z [ 3104] INFO SUL-Log [I19463] Syncing product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa 2017-10-27T17:17:07.197Z [ 3104] INFO SUL-Log [I19463] Syncing product 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 2017-10-27T17:17:07.212Z [ 3104] INFO SUL-Log [I19463] Syncing product E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh 2017-10-27T17:17:07.212Z [ 3104] INFO SUL-Log [I19463] Syncing product VDL LATEST path=savxp 2017-10-27T17:17:07.243Z [ 3104] INFO SUL-Log [I19463] Syncing product USERAPPFEED LATEST path=savxp 2017-10-27T17:17:07.259Z [ 3104] INFO SUL-Log [I19463] Syncing product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt 2017-10-27T17:17:07.259Z [ 3104] INFO SUL-Log [I19463] Syncing product SAVCONTROLLINE RECOMMENDED path=savxp 2017-10-27T17:17:07.259Z [ 3104] INFO SUL-Log [I19463] Syncing product SXLSUP LATEST path=savxp 2017-10-27T17:17:07.259Z [ 3104] INFO SUL-Log [I19463] Syncing product HIPS LATEST_CLOUD_ENDPOINT path=savxp 2017-10-27T17:17:07.275Z [ 3104] INFO SUL-Log [I19463] Syncing product TELEMSUP RECOMMENDED path=sau 2017-10-27T17:17:07.275Z [ 3104] INFO SUL-Log [I19463] Syncing product hmpa_data LATEST path=hmpa64 2017-10-27T17:17:07.275Z [ 3104] INFO SUL-Log [I19463] Syncing product hmpa_data LATEST path=hmpa 2017-10-27T17:17:07.275Z [ 3104] INFO SUL-Log [I19463] Syncing product IDE545 LATEST path=savxp 2017-10-27T17:17:07.290Z [ 3104] INFO SUL-Log [I19463] Syncing product IDE546 LATEST path=savxp 2017-10-27T17:17:07.321Z [ 3104] INFO SUL-Log [I19463] Syncing product IDE547 LATEST path=savxp 2017-10-27T17:17:07.321Z [ 3104] INFO SUL-Log [I19463] Syncing product IDE548 LATEST path=savxp 2017-10-27T17:17:07.540Z [ 3104] INFO UpdateLogic::SyncAndInstall:: ::operator() Removing orphan products. 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 243DECCD-8080-410D-A45F-77F2182715EE 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 7A91E6C5-57F2-406E-94BC-E03DC13C6445 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 7F682906-6E49-481B-89C5-2DCA36720F4F 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: 8087796B-2289-4897-98A5-58FF23DAAFD0 2017-10-27T17:17:07.540Z [ 3104] INFO internal::IdentifyComponentsToRemove Orphan product found: CD297D6B-58A5-474F-8A0D-0A15803B8B50 2017-10-27T17:17:07.540Z [ 3104] INFO ProductInstaller::UninstallSetupDlls Beginning uninstallation of products. 2017-10-27T17:17:07.540Z [ 3104] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-10-27T17:17:07.540Z [ 3104] INFO SDDSDownloader::SyncInternal Beginning decode 2017-10-27T17:17:08.351Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudNextGen: skipping decode: nothing to do 2017-10-27T17:17:12.501Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudNextGen: downloaded suite version: 11.5.9.0, display version: 11.5.9 2017-10-27T17:17:12.501Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudClean: skipping decode: nothing to do 2017-10-27T17:17:16.667Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudClean: downloaded suite version: 1.0.34, display version: 3.7.20 2017-10-27T17:17:16.667Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudAV: skipping decode: nothing to do 2017-10-27T17:17:20.832Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudAV: downloaded suite version: 11.5.5.3, display version: 11.5.5 2017-10-27T17:17:20.832Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudHitmanProAlert: skipping decode: nothing to do 2017-10-27T17:17:24.998Z [ 3104] INFO SDDSDownloader::SyncInternal WindowsCloudHitmanProAlert: downloaded suite version: 1.0.109, display version: 3.6.9 2017-10-27T17:17:24.998Z [ 3104] INFO SDDSDownloader::SetSduSupplementAsDistribution Found deployable SDU as supplement of component suite. 2017-10-27T17:17:25.809Z [ 3104] INFO UpdateLogic::SyncAndInstall Saving state. 2017-10-27T17:17:25.809Z [ 3104] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-10-27T17:17:25.809Z [ 3104] INFO UpdateLogic::SyncAndInstall Installing products. 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Beginning installation of products. 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 2017-10-27T17:17:25.809Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component SDU RECOMMENDED 2017-10-27T17:17:25.825Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Installing component 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:17:25.825Z [ 3104] INFO ProductInstaller::MakeSetupDLLPath Setup DLL path C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\Setup.dll. 2017-10-27T17:17:25.825Z [ 3104] INFO ProductInstaller::DeploySetupDLLs Setup path C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\Setup.dll. 2017-10-27T17:17:25.825Z [ 3104] INFO check_manifest Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\manifest.dat 2017-10-27T17:17:25.949Z [ 3104] INFO SetupDLLManager::OpenDll Trying to load setup.dll of product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:17:25.949Z [ 3104] INFO SetupDLLManager::OpenDll Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\Setup.dll. 2017-10-27T17:17:25.949Z [ 3104] INFO SetupDLLManager::Install Trying interface IProductSetup2 of product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:17:25.949Z [ 3104] INFO SetupDLLManager::Install Successfully established interface IProductSetup2. 2017-10-27T17:17:28.477Z [ 3104] INFO SetupDLLManager::Install Reboot state: 0 2017-10-27T17:17:28.477Z [ 3104] INFO SetupDLLManager::Install Failed to install product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:17:28.477Z [ 3104] INFO Telemetry::LoadTelemetrySupplement Telemetry::LoadTelemetrySupplement 350: Telemetry Interval set to 86400 seconds 2017-10-27T17:17:28.477Z [ 3104] INFO Telemetry::LoadDocument Telemetry::LoadDocument 222: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded 2017-10-27T17:17:28.477Z [ 3104] INFO Telemetry::LoadTelemetrySupplement Telemetry::LoadTelemetrySupplement 391: Telemetry Interval updated to 86400 seconds 2017-10-27T17:17:28.477Z [ 3104] INFO Telemetry::CalculateLastTelemtryTime Telemetry::CalculateLastTelemtryTime 138: Telemetry last ran at 2017-10-26 17:11:26, Offset 683, Offset Time 2017-10-26 17:22:49 2017-10-27T17:17:28.477Z [ 3104] INFO Telemetry::HasTelemetrySchedulePeriodElapsed Telemetry::HasTelemetrySchedulePeriodElapsed 161: Telemetry schedule has not elapsed. 2017-10-27T17:17:28.492Z [ 3104] INFO IPCSender::Write IPCSender::Write: Writing message: Install.Failure 103 SophosUpdate hmpa 80041f00 ERROR: Product installation failed: hmpa 2017-10-27T17:17:28.492Z [ 3104] INFO WinMain SophosUpdate has completed with the result 4. 2017-10-27T17:17:28.492Z [ 2036] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: Install.Failure 103 SophosUpdate hmpa 80041f00 ERROR: Product installation failed: hmpa 2017-10-27T17:17:28.492Z [ 2036] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-10-27T17:17:29.507Z [ 2036] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting 2017-10-27T17:17:29.507Z [ 2036] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished. 2017-10-27T17:17:29.507Z [ 3104] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain ========================= 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain SophosUpdate is starting. 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain AutoUpdate version : 5.8.407 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain SophosUpdate version : 5.8.259 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain Build : 206630 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain ========================= 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Platform ID: WIN_7 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Platform upgraded: 0 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Subscription: WindowsCloudNextGen RECOMMENDED 11 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Subscription: WindowsCloudClean RECOMMENDED 1 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Subscription: WindowsCloudAV RECOMMENDED 11 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Subscription: WindowsCloudHitmanProAlert RECOMMENDED 1 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Subscriptions changed: 0 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Features: APPCNTRL AV CLEAN CORE DLP DVCCNTRL EFW HBT NTP SAV SDU WEBCNTRL XPD 2017-10-27T17:18:18.149Z [ 4856] INFO Environment::Print Features changed: 0 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain Set process security 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain Initialise COM. 2017-10-27T17:18:18.149Z [ 4856] INFO WinMain Load config. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create registry reporter. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create platform reporter. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create features reporter. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create subscription reporter. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create version persister. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Load state. 2017-10-27T17:18:18.165Z [ 4856] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 to 823ecd03d7c0e10821b6a82c4f226ab7312ae7ced6d8abfc9298194c6f43c631. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to f3312bd72b209c9978b5cd8aebd90526b0c1265cc5b21f98a7b62bc67a9e5797. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 to f3312bd72b209c9978b5cd8aebd90526b0c1265cc5b21f98a7b62bc67a9e5797. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 3552C5D7-2B27-4047-957C-92A48281E09D to aaab911a6866e9b3cfec85de7b6495fa7df446254b10bc6dd0defdb6a15c42fc. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 3552C5D7-2B27-4047-957C-92A48281E09D to aaab911a6866e9b3cfec85de7b6495fa7df446254b10bc6dd0defdb6a15c42fc. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 2703d0c5f37fa5560437bede240ba60033f7c02b17d8552b9100ffcb876ce6a5. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD to 2703d0c5f37fa5560437bede240ba60033f7c02b17d8552b9100ffcb876ce6a5. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 46810557-453C-4DC7-B30A-3F60FEF885E4 to 4aedff49d49d3bf1341cb03e1be96f95bfe03e2dfaf65392847f17610a160d19. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 46810557-453C-4DC7-B30A-3F60FEF885E4 to 4aedff49d49d3bf1341cb03e1be96f95bfe03e2dfaf65392847f17610a160d19. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 to c68bf99bda01c14ea1a1510c32ec4a79e60ea5205bece92b3fbfa843ed0c6c40. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 to c68bf99bda01c14ea1a1510c32ec4a79e60ea5205bece92b3fbfa843ed0c6c40. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 66579BF8-C486-46DB-9B46-8B8FA445433D to 07186f40b9c3df3978b1b915162577e7850fc7f674395d70aface093373ac4b1. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 66579BF8-C486-46DB-9B46-8B8FA445433D to 07186f40b9c3df3978b1b915162577e7850fc7f674395d70aface093373ac4b1. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 to 5e2243765ec656a7aa0b0cc7d7f0079c7c9581a0e49d986c7fdc649ea4484b3c. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 to 5e2243765ec656a7aa0b0cc7d7f0079c7c9581a0e49d986c7fdc649ea4484b3c. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 8E360AC3-A63E-48C8-AAC0-B02090ED484C to 03b183a824be1519f4ef72ef474666014b036173aaf3109f2083b87b4920a272. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 8E360AC3-A63E-48C8-AAC0-B02090ED484C to 03b183a824be1519f4ef72ef474666014b036173aaf3109f2083b87b4920a272. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 to cc236191517bcc026246118f0510a8148dfa75ed051a70d5e3cf98b91919d4c0. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 to cc236191517bcc026246118f0510a8148dfa75ed051a70d5e3cf98b91919d4c0. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for AFB2EB41-7301-4143-90D0-D19ADD7CA53D to 1c306c32e89a3284d0016e8849164bbf03a1fa9f915e37af95a24ba91dc77437. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for AFB2EB41-7301-4143-90D0-D19ADD7CA53D to 1c306c32e89a3284d0016e8849164bbf03a1fa9f915e37af95a24ba91dc77437. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for BD3D3F43-188F-4930-86C4-54343CC78289 to 37a63e2a92515695865d254558a81feb014083be023973c60ae6e2b6e0ed080e. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for BD3D3F43-188F-4930-86C4-54343CC78289 to 37a63e2a92515695865d254558a81feb014083be023973c60ae6e2b6e0ed080e. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to 1d64aa763e05680e50ba28d8faf0072fdd12defb55dd5bb26eb06bda62a41366. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for E17FE03B-0501-4aaa-BC69-0129D965F311 to 1d64aa763e05680e50ba28d8faf0072fdd12defb55dd5bb26eb06bda62a41366. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for F8FFD42E-47AC-4CFF-9E27-EC84ED62128E to 8316a1f2772d9a8b582987a404622b5f3cee1553f46bcbfd0fd42907c663efbe. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for F8FFD42E-47AC-4CFF-9E27-EC84ED62128E to 8316a1f2772d9a8b582987a404622b5f3cee1553f46bcbfd0fd42907c663efbe. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetInstalledThumbprint Set installed thumbprint for SDU to 65bb116d82afc057d50b84d0f99085960d45ae1f94cee4ec8cd50b065e1119a6. 2017-10-27T17:18:18.165Z [ 4856] INFO ComponentState::SetDownloadedThumbprint Set downloaded thumbprint for SDU to 65bb116d82afc057d50b84d0f99085960d45ae1f94cee4ec8cd50b065e1119a6. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create progress reporter. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create language neutral logger. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create Update cache evaluator. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create downloader. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create Health event manager. 2017-10-27T17:18:18.165Z [ 4856] INFO WinMain Create Cloud reboot manager. 2017-10-27T17:18:18.165Z [ 4856] INFO CloudRebootManager::SignalRebootIfRequired No value found for RebootRequiredByCloudInstaller 2017-10-27T17:18:18.181Z [ 4856] INFO WinMain Create installer. 2017-10-27T17:18:18.181Z [ 4856] INFO WinMain Create adapter writer. 2017-10-27T17:18:18.181Z [ 4856] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4 2017-10-27T17:18:18.181Z [ 4856] INFO WinMain Create completion reporter. 2017-10-27T17:18:18.181Z [ 4856] INFO WinMain Create telemetry submitter. 2017-10-27T17:18:18.181Z [ 4244] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started. 2017-10-27T17:18:18.181Z [ 4244] INFO IPCSender::ProcessSend IPCSender::ProcessSend started 2017-10-27T17:18:18.181Z [ 4244] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-10-27T17:18:18.181Z [ 4856] INFO WinMain Create fallback updating logic. 2017-10-27T17:18:18.181Z [ 4856] INFO WinMain Create update logic. 2017-10-27T17:18:18.181Z [ 4856] INFO WinMain Performing update. 2017-10-27T17:18:18.181Z [ 4856] INFO UpdateLogic::Update Reporting update start. 2017-10-27T17:18:18.181Z [ 4856] INFO IPCSender::Write IPCSender::Write: Writing message: 2017-10-27T17:18:18.181Z [ 4244] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: 2017-10-27T17:18:18.181Z [ 4244] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-10-27T17:18:18.181Z [ 4856] INFO UpdateLogic::SyncAndInstall Performing standard update. 2017-10-27T17:18:18.181Z [ 4856] INFO UpdateLogic::SyncAndInstall Syncing products. 2017-10-27T17:18:18.181Z [ 4856] INFO SourceSelector::getCandidateProxies No manually configured proxy. 2017-10-27T17:18:18.181Z [ 4856] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set 2017-10-27T17:18:18.196Z [ 5696] WARN WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180. 2017-10-27T17:18:18.196Z [ 4856] INFO SourceSelector::evaluate Trying update location: dci.sophosupd.com/update with proxy: 2017-10-27T17:18:19.132Z [ 4856] INFO SourceSelector::analyze Selected update location: dci.sophosupd.com/update with proxy: 2017-10-27T17:18:19.132Z [ 4856] INFO SDDSDownloader::SyncInternal Username: GF3DKEHJ44 2017-10-27T17:18:19.132Z [ 4856] INFO SDDSDownloader::SyncInternal Filename: 303d83c981e8ea131265a15bb00ee7ec 2017-10-27T17:18:19.132Z [ 4856] INFO CacheEvaluator::Evaluate Analyzing whether to update from Sophos CDN or update cache 2017-10-27T17:18:19.132Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.132Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for tkshtns02.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.132Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.132Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-alexi-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-alexi-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-amund-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-amund-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-angli-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-angli-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-apoll-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-apoll-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-arend-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-beoth-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-beoth-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-bossa-host-s2.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-bossa-hypv-s2.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-brita-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-brita-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.148Z [ 4856] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-conv-host-s1.conventional.teekay.vessels:8191. 2017-10-27T17:18:19.148Z [ 4856] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-conv-hypv-s1.conventional.teekay.vessels:8191. 2017-10-27T17:18:19.148Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.148Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-hilo-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-hilo-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-hispa-host-s2.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-hispa-hypv-s2.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-lamba-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-nanse-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-nanse-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-natal-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-natal-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-nordi-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-ocean-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-ocean-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-oslo-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-oslo-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-patla-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-peary-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-peary-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-pnord-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-pnord-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.163Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.163Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-randg-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-randg-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-samba-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-scand-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-scand-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-scott-host-s3.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-scott-hypv-s3.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-serta-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-serta-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-sirit-host-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] ERROR IpAddressHelper::GetIpAddressesForGivenHostname Error: 11004 while calling getaddrinfo. 2017-10-27T17:18:19.179Z [ 4856] ERROR CacheEvaluator::GetSmallestDistanceForEachUpdateCache Error getting ip addresses for v-sirit-hypv-s1.fleet.teekay.vessels:8191. This update cache will be ignored. 2017-10-27T17:18:19.179Z [ 4856] INFO CacheEvaluator::EvaluateCache Checking access to update cache: v-conv-host-s1.conventional.teekay.vessels:8191 2017-10-27T17:18:19.226Z [ 4856] INFO CacheEvaluator::EvaluateCache Successfully connected to cache: v-conv-host-s1.conventional.teekay.vessels:8191 2017-10-27T17:18:19.226Z [ 4856] INFO CacheEvaluator::Evaluate Analysis complete - Using update cache: v-conv-host-s1.conventional.teekay.vessels:8191 2017-10-27T17:18:19.226Z [ 4856] INFO SDDSDownloader::SyncInternal Updating from cache: v-conv-host-s1.conventional.teekay.vessels:8191 2017-10-27T17:18:19.226Z [ 4856] INFO SDDSDownloader::SyncInternal Delta compression enabled 2017-10-27T17:18:19.241Z [ 4856] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1 2017-10-27T17:18:19.257Z [ 4856] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1... 2017-10-27T17:18:19.585Z [ 4856] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71: not deployable on this platform 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71: ssp/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60: hbt/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564: efw/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564: not deployable on this platform 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1: esh/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2: not deployable on this platform 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22: not deployable on this platform 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22: ui/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40: not deployable on this platform 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115: uninstaller/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40: ntp/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198: shs/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115: not deployable on this platform 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16: sed/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16: not deployable on this platform 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0: mcsep/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping ENG 3.70.2.0: not deployable 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117: savxp/* 2017-10-27T17:18:19.585Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407: sau/* 2017-10-27T17:18:19.616Z [ 4856] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1 2017-10-27T17:18:19.616Z [ 4856] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1... 2017-10-27T17:18:19.959Z [ 4856] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1 2017-10-27T17:18:19.959Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1: clean/* 2017-10-27T17:18:19.975Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1: not deployable on this platform 2017-10-27T17:18:19.990Z [ 4856] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1 2017-10-27T17:18:19.990Z [ 4856] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1... 2017-10-27T17:18:20.349Z [ 4856] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1 2017-10-27T17:18:20.380Z [ 4856] INFO SUL-Log [I40394] Downloading customer file from sophos:1:1 2017-10-27T17:18:20.380Z [ 4856] INFO SUL-Log [I40395] Downloaded customer file; fetching catalogues from sophos:1:1... 2017-10-27T17:18:20.739Z [ 4856] INFO SUL-Log [I40395] Successfully fetched catalogues from sophos:1:1 2017-10-27T17:18:20.739Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Skipping 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73: not deployable on this platform 2017-10-27T17:18:20.739Z [ 4856] INFO SDDSDownloader::CreatePackageDistributionInformation Including 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73: hmpa/* 2017-10-27T17:18:20.755Z [ 4856] INFO SDDSDownloader::SyncInternal Beginning synchronise 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I96736] sdds.CEPNG_1159.1: adding primary package WindowsCloudNextGen RECOMMENDED baseVersion=11 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I96736] sdds.CIX_2-BETA.1: adding primary package WindowsCloudClean RECOMMENDED baseVersion=1 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I96736] sdds.CEPNG_1159.1: adding primary package WindowsCloudAV RECOMMENDED baseVersion=11 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I96736] sdds.CIX_2-BETA.1: adding primary package WindowsCloudHitmanProAlert RECOMMENDED baseVersion=1 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product WindowsCloudNextGen RECOMMENDED path= 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product ENG 3.70.2.0 path=savxp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I45378] sdds.CEPNG_1159.1: found included product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.755Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product WindowsCloudNextGen RECOMMENDED path= 2017-10-27T17:18:20.770Z [ 4856] INFO SUL-Log [I49502] sdds.sdu.xml: found supplement SDU RECOMMENDED path=sdu baseVersion= [included from product WindowsCloudNextGen RECOMMENDED path=] 2017-10-27T17:18:20.770Z [ 4856] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product WindowsCloudClean RECOMMENDED path= 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 baseVersion= [included from product WindowsCloudClean RECOMMENDED path=] 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean baseVersion= [included from product WindowsCloudClean RECOMMENDED path=] 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product WindowsCloudClean RECOMMENDED path= 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product WindowsCloudAV RECOMMENDED path= 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product WindowsCloudAV RECOMMENDED path= 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product WindowsCloudHitmanProAlert RECOMMENDED path= 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 baseVersion= [included from product WindowsCloudHitmanProAlert RECOMMENDED path=] 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I45378] sdds.CIX_2-BETA.1: found included product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa baseVersion= [included from product WindowsCloudHitmanProAlert RECOMMENDED path=] 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product WindowsCloudHitmanProAlert RECOMMENDED path= 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 2017-10-27T17:18:20.786Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 2017-10-27T17:18:20.801Z [ 4856] INFO SUL-Log [I49502] sdds.ESHSUPP.xml: found supplement 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 baseVersion= [included from product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64] 2017-10-27T17:18:20.801Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh 2017-10-27T17:18:20.801Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I49502] sdds.ESHSUPP.xml: found supplement E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh baseVersion= [included from product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh] 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product ENG 3.70.2.0 path=savxp 2017-10-27T17:18:20.817Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product ENG 3.70.2.0 path=savxp 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I49502] sdds.VDB_supp.xml: found supplement VDL LATEST path=savxp baseVersion= [included from product ENG 3.70.2.0 path=savxp] 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp 2017-10-27T17:18:20.833Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp 2017-10-27T17:18:20.848Z [ 4856] INFO SUL-Log [I49502] sdds.APPFEED_d1.xml: found supplement USERAPPFEED LATEST path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:18:20.864Z [ 4856] INFO SUL-Log [I49502] sdds.CRTSUPP.xml: found supplement 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:18:20.879Z [ 4856] INFO SUL-Log [I49502] sdds.SAVCNTRL.xml: found supplement SAVCONTROLLINE RECOMMENDED path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:18:20.895Z [ 4856] INFO SUL-Log [I49502] sdds.sxl_supp.xml: found supplement SXLSUP LATEST path=savxp baseVersion=2 [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:18:20.911Z [ 4856] INFO SUL-Log [I49502] sdds.hips.xml: found supplement HIPS LATEST_CLOUD_ENDPOINT path=savxp baseVersion= [included from product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp] 2017-10-27T17:18:20.911Z [ 4856] INFO SUL-Log [I95020] sdds.CEPNG_1159.1: looking for packages included from product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau 2017-10-27T17:18:20.911Z [ 4856] INFO SUL-Log [I22529] sdds.CEPNG_1159.1: looking for supplements included from product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I49502] sdds.TELEMSUPP.xml: found supplement TELEMSUP RECOMMENDED path=sau baseVersion= [included from product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau] 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I95020] sdds.sdu.xml: looking for packages included from product SDU RECOMMENDED path=sdu 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I22529] sdds.sdu.xml: looking for supplements included from product SDU RECOMMENDED path=sdu 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 2017-10-27T17:18:20.926Z [ 4856] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I49502] sdds.hmpa_data.xml: found supplement hmpa_data LATEST path=hmpa64 baseVersion=1 [included from product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64] 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I95020] sdds.CIX_2-BETA.1: looking for packages included from product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I22529] sdds.CIX_2-BETA.1: looking for supplements included from product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I49502] sdds.hmpa_data.xml: found supplement hmpa_data LATEST path=hmpa baseVersion=1 [included from product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa] 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I95020] sdds.ESHSUPP.xml: looking for packages included from product 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I22529] sdds.ESHSUPP.xml: looking for supplements included from product 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I95020] sdds.ESHSUPP.xml: looking for packages included from product E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I22529] sdds.ESHSUPP.xml: looking for supplements included from product E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I95020] sdds.VDB_supp.xml: looking for packages included from product VDL LATEST path=savxp 2017-10-27T17:18:20.957Z [ 4856] INFO SUL-Log [I22529] sdds.VDB_supp.xml: looking for supplements included from product VDL LATEST path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE545 LATEST path=savxp baseVersion= [included from product VDL LATEST path=savxp] 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.APPFEED_d1.xml: looking for packages included from product USERAPPFEED LATEST path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.APPFEED_d1.xml: looking for supplements included from product USERAPPFEED LATEST path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.CRTSUPP.xml: looking for packages included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.CRTSUPP.xml: looking for supplements included from product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.SAVCNTRL.xml: looking for packages included from product SAVCONTROLLINE RECOMMENDED path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.SAVCNTRL.xml: looking for supplements included from product SAVCONTROLLINE RECOMMENDED path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.sxl_supp.xml: looking for packages included from product SXLSUP LATEST path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.sxl_supp.xml: looking for supplements included from product SXLSUP LATEST path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.hips.xml: looking for packages included from product HIPS LATEST_CLOUD_ENDPOINT path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.hips.xml: looking for supplements included from product HIPS LATEST_CLOUD_ENDPOINT path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.TELEMSUPP.xml: looking for packages included from product TELEMSUP RECOMMENDED path=sau 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.TELEMSUPP.xml: looking for supplements included from product TELEMSUP RECOMMENDED path=sau 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.hmpa_data.xml: looking for packages included from product hmpa_data LATEST path=hmpa64 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.hmpa_data.xml: looking for supplements included from product hmpa_data LATEST path=hmpa64 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.hmpa_data.xml: looking for packages included from product hmpa_data LATEST path=hmpa 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.hmpa_data.xml: looking for supplements included from product hmpa_data LATEST path=hmpa 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE545 LATEST path=savxp 2017-10-27T17:18:21.020Z [ 4856] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE545 LATEST path=savxp 2017-10-27T17:18:21.051Z [ 4856] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE546 LATEST path=savxp baseVersion= [included from product IDE545 LATEST path=savxp] 2017-10-27T17:18:21.051Z [ 4856] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE546 LATEST path=savxp 2017-10-27T17:18:21.051Z [ 4856] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE546 LATEST path=savxp 2017-10-27T17:18:21.067Z [ 4856] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE547 LATEST path=savxp baseVersion= [included from product IDE546 LATEST path=savxp] 2017-10-27T17:18:21.067Z [ 4856] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE547 LATEST path=savxp 2017-10-27T17:18:21.067Z [ 4856] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE547 LATEST path=savxp 2017-10-27T17:18:21.098Z [ 4856] INFO SUL-Log [I49502] sdds.data0910.xml: found supplement IDE548 LATEST path=savxp baseVersion= [included from product IDE547 LATEST path=savxp] 2017-10-27T17:18:21.098Z [ 4856] INFO SUL-Log [I95020] sdds.data0910.xml: looking for packages included from product IDE548 LATEST path=savxp 2017-10-27T17:18:21.098Z [ 4856] INFO SUL-Log [I22529] sdds.data0910.xml: looking for supplements included from product IDE548 LATEST path=savxp 2017-10-27T17:18:21.098Z [ 4856] INFO SUL-Log [I19463] Syncing product WindowsCloudNextGen RECOMMENDED path= 2017-10-27T17:18:21.238Z [ 4856] INFO SUL-Log [I19463] Syncing product WindowsCloudClean RECOMMENDED path= 2017-10-27T17:18:21.254Z [ 4856] INFO SUL-Log [I19463] Syncing product WindowsCloudAV RECOMMENDED path= 2017-10-27T17:18:21.254Z [ 4856] INFO SUL-Log [I19463] Syncing product WindowsCloudHitmanProAlert RECOMMENDED path= 2017-10-27T17:18:21.270Z [ 4856] INFO SUL-Log [I19463] Syncing product 7F682906-6E49-481B-89C5-2DCA36720F4F 1.0.0.21.2 path=esh64 2017-10-27T17:18:21.270Z [ 4856] INFO SUL-Log [I19463] Syncing product 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 path=esh 2017-10-27T17:18:21.270Z [ 4856] INFO SUL-Log [I19463] Syncing product 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2.6.0.71 path=ssp64 2017-10-27T17:18:21.270Z [ 4856] INFO SUL-Log [I19463] Syncing product F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 path=ssp 2017-10-27T17:18:21.285Z [ 4856] INFO SUL-Log [I19463] Syncing product 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 path=hbt 2017-10-27T17:18:21.285Z [ 4856] INFO SUL-Log [I19463] Syncing product 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 path=ui 2017-10-27T17:18:21.285Z [ 4856] INFO SUL-Log [I19463] Syncing product 243DECCD-8080-410D-A45F-77F2182715EE 1.2.0.115 path=uninstaller64 2017-10-27T17:18:21.301Z [ 4856] INFO SUL-Log [I19463] Syncing product 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 path=shs 2017-10-27T17:18:21.301Z [ 4856] INFO SUL-Log [I19463] Syncing product 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 path=uninstaller 2017-10-27T17:18:21.301Z [ 4856] INFO SUL-Log [I19463] Syncing product AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 path=ntp 2017-10-27T17:18:21.316Z [ 4856] INFO SUL-Log [I19463] Syncing product 8087796B-2289-4897-98A5-58FF23DAAFD0 1.3.2.40 path=ntp64 2017-10-27T17:18:21.316Z [ 4856] INFO SUL-Log [I19463] Syncing product 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 1.2.22 path=ui64 2017-10-27T17:18:21.332Z [ 4856] INFO SUL-Log [I19463] Syncing product 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 path=efw 2017-10-27T17:18:21.332Z [ 4856] INFO SUL-Log [I19463] Syncing product CD297D6B-58A5-474F-8A0D-0A15803B8B50 1.0.0.564 path=efw64 2017-10-27T17:18:21.332Z [ 4856] INFO SUL-Log [I19463] Syncing product ENG 3.70.2.0 path=savxp 2017-10-27T17:18:21.332Z [ 4856] INFO SUL-Log [I19463] Syncing product 1129226C-32AB-4B72-85E1-A9CC8DFBC859 1.0.4.16 path=sed64 2017-10-27T17:18:21.348Z [ 4856] INFO SUL-Log [I19463] Syncing product BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 path=sed 2017-10-27T17:18:21.348Z [ 4856] INFO SUL-Log [I19463] Syncing product 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 path=mcsep 2017-10-27T17:18:21.348Z [ 4856] INFO SUL-Log [I19463] Syncing product E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 path=savxp 2017-10-27T17:18:21.410Z [ 4856] INFO SUL-Log [I19463] Syncing product 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 path=sau 2017-10-27T17:18:21.426Z [ 4856] INFO SUL-Log [I19463] Syncing product SDU RECOMMENDED path=sdu 2017-10-27T17:18:21.426Z [ 4856] INFO SUL-Log [I19463] Syncing product 7A91E6C5-57F2-406E-94BC-E03DC13C6445 3.7.20.1 path=clean64 2017-10-27T17:18:21.426Z [ 4856] INFO SUL-Log [I19463] Syncing product 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 path=clean 2017-10-27T17:18:21.426Z [ 4856] INFO SUL-Log [I19463] Syncing product 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 3.6.9.608.73 path=hmpa64 2017-10-27T17:18:21.441Z [ 4856] INFO SUL-Log [I19463] Syncing product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73 path=hmpa 2017-10-27T17:18:21.441Z [ 4856] INFO SUL-Log [I19463] Syncing product 07A049D2-0CC4-4E42-8EE8-5C31194954ED RECOMMENDED path=esh64 2017-10-27T17:18:21.457Z [ 4856] INFO SUL-Log [I19463] Syncing product E629CAD9-B6A4-47B8-8B2F-16B8FD42067B RECOMMENDED path=esh 2017-10-27T17:18:21.457Z [ 4856] INFO SUL-Log [I19463] Syncing product VDL LATEST path=savxp 2017-10-27T17:18:21.488Z [ 4856] INFO SUL-Log [I19463] Syncing product USERAPPFEED LATEST path=savxp 2017-10-27T17:18:21.504Z [ 4856] INFO SUL-Log [I19463] Syncing product 97B6A561-5F87-4A2E-A4FE-177F48D8899F RECOMMENDED path=savxp/crt 2017-10-27T17:18:21.504Z [ 4856] INFO SUL-Log [I19463] Syncing product SAVCONTROLLINE RECOMMENDED path=savxp 2017-10-27T17:18:21.504Z [ 4856] INFO SUL-Log [I19463] Syncing product SXLSUP LATEST path=savxp 2017-10-27T17:18:21.504Z [ 4856] INFO SUL-Log [I19463] Syncing product HIPS LATEST_CLOUD_ENDPOINT path=savxp 2017-10-27T17:18:21.519Z [ 4856] INFO SUL-Log [I19463] Syncing product TELEMSUP RECOMMENDED path=sau 2017-10-27T17:18:21.519Z [ 4856] INFO SUL-Log [I19463] Syncing product hmpa_data LATEST path=hmpa64 2017-10-27T17:18:21.519Z [ 4856] INFO SUL-Log [I19463] Syncing product hmpa_data LATEST path=hmpa 2017-10-27T17:18:21.519Z [ 4856] INFO SUL-Log [I19463] Syncing product IDE545 LATEST path=savxp 2017-10-27T17:18:21.535Z [ 4856] INFO SUL-Log [I19463] Syncing product IDE546 LATEST path=savxp 2017-10-27T17:18:21.566Z [ 4856] INFO SUL-Log [I19463] Syncing product IDE547 LATEST path=savxp 2017-10-27T17:18:21.566Z [ 4856] INFO SUL-Log [I19463] Syncing product IDE548 LATEST path=savxp 2017-10-27T17:18:21.800Z [ 4856] INFO UpdateLogic::SyncAndInstall:: ::operator() Removing orphan products. 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 1129226C-32AB-4B72-85E1-A9CC8DFBC859 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 243DECCD-8080-410D-A45F-77F2182715EE 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 244E68BF-E1BB-4A6B-AC18-A492DE0134C0 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 5CD1A7B6-812E-47A1-A986-3A6D5D5C19F5 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 6DA9E48A-5756-47E9-BAA3-F0286CF945BF 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 7A91E6C5-57F2-406E-94BC-E03DC13C6445 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 7F682906-6E49-481B-89C5-2DCA36720F4F 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: 8087796B-2289-4897-98A5-58FF23DAAFD0 2017-10-27T17:18:21.800Z [ 4856] INFO internal::IdentifyComponentsToRemove Orphan product found: CD297D6B-58A5-474F-8A0D-0A15803B8B50 2017-10-27T17:18:21.800Z [ 4856] INFO ProductInstaller::UninstallSetupDlls Beginning uninstallation of products. 2017-10-27T17:18:21.800Z [ 4856] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-10-27T17:18:21.800Z [ 4856] INFO SDDSDownloader::SyncInternal Beginning decode 2017-10-27T17:18:22.798Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudNextGen: skipping decode: nothing to do 2017-10-27T17:18:26.995Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudNextGen: downloaded suite version: 11.5.9.0, display version: 11.5.9 2017-10-27T17:18:26.995Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudClean: skipping decode: nothing to do 2017-10-27T17:18:31.145Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudClean: downloaded suite version: 1.0.34, display version: 3.7.20 2017-10-27T17:18:31.145Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudAV: skipping decode: nothing to do 2017-10-27T17:18:35.310Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudAV: downloaded suite version: 11.5.5.3, display version: 11.5.5 2017-10-27T17:18:35.310Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudHitmanProAlert: skipping decode: nothing to do 2017-10-27T17:18:39.475Z [ 4856] INFO SDDSDownloader::SyncInternal WindowsCloudHitmanProAlert: downloaded suite version: 1.0.109, display version: 3.6.9 2017-10-27T17:18:39.475Z [ 4856] INFO SDDSDownloader::SetSduSupplementAsDistribution Found deployable SDU as supplement of component suite. 2017-10-27T17:18:40.287Z [ 4856] INFO UpdateLogic::SyncAndInstall Saving state. 2017-10-27T17:18:40.302Z [ 4856] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml 2017-10-27T17:18:40.302Z [ 4856] INFO UpdateLogic::SyncAndInstall Installing products. 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Beginning installation of products. 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 1FE3E7DF-EFFA-408A-A1B0-89F15BA61F31 5.8.407.407 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 3552C5D7-2B27-4047-957C-92A48281E09D 1.2.0.115 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 3CE954A1-0F41-4D9B-B2F0-58AA75334DFD 2.0.4.198 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 46810557-453C-4DC7-B30A-3F60FEF885E4 3.7.20.1 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 56B9559F-9C78-4F08-B04F-7C3339BEEDB6 1.0.0.564 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 66579BF8-C486-46DB-9B46-8B8FA445433D 1.2.22 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 8580B6E7-AD8F-4c42-8085-ABD5765C98C5 4.7.15.0 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 8E360AC3-A63E-48C8-AAC0-B02090ED484C 4.3.60.60 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component 9A0D1FB3-1085-4E3F-AE4D-5DCA4862A373 1.0.0.21.1 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component AFB2EB41-7301-4143-90D0-D19ADD7CA53D 1.3.2.40 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component BD3D3F43-188F-4930-86C4-54343CC78289 1.0.4.16 2017-10-27T17:18:40.302Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component E17FE03B-0501-4aaa-BC69-0129D965F311 10.7.6.117 2017-10-27T17:18:40.318Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component F8FFD42E-47AC-4CFF-9E27-EC84ED62128E 2.6.0.71 2017-10-27T17:18:40.318Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Skipped installation of component SDU RECOMMENDED 2017-10-27T17:18:40.318Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Installing component 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:18:40.318Z [ 4856] INFO ProductInstaller::MakeSetupDLLPath Setup DLL path C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\Setup.dll. 2017-10-27T17:18:40.318Z [ 4856] INFO ProductInstaller::DeploySetupDLLs Setup path C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\Setup.dll. 2017-10-27T17:18:40.318Z [ 4856] INFO check_manifest Checking manifest:C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\manifest.dat 2017-10-27T17:18:40.443Z [ 4856] INFO SetupDLLManager::OpenDll Trying to load setup.dll of product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:18:40.443Z [ 4856] INFO SetupDLLManager::OpenDll Setup DLL loaded C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\hmpa\Setup.dll. 2017-10-27T17:18:40.443Z [ 4856] INFO SetupDLLManager::Install Trying interface IProductSetup2 of product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:18:40.443Z [ 4856] INFO SetupDLLManager::Install Successfully established interface IProductSetup2. 2017-10-27T17:18:42.970Z [ 4856] INFO SetupDLLManager::Install Reboot state: 0 2017-10-27T17:18:42.970Z [ 4856] INFO SetupDLLManager::Install Failed to install product 16D59F7E-6D84-449C-A7F7-7D8DA2268A26 3.6.9.608.73. 2017-10-27T17:18:42.970Z [ 4856] INFO Telemetry::LoadTelemetrySupplement Telemetry::LoadTelemetrySupplement 350: Telemetry Interval set to 86400 seconds 2017-10-27T17:18:42.970Z [ 4856] INFO Telemetry::LoadDocument Telemetry::LoadDocument 222: C:\ProgramData\Sophos\AutoUpdate\\Config\TelemetryConfig.json loaded 2017-10-27T17:18:42.970Z [ 4856] INFO Telemetry::LoadTelemetrySupplement Telemetry::LoadTelemetrySupplement 391: Telemetry Interval updated to 86400 seconds 2017-10-27T17:18:42.970Z [ 4856] INFO Telemetry::CalculateLastTelemtryTime Telemetry::CalculateLastTelemtryTime 138: Telemetry last ran at 2017-10-26 17:11:26, Offset 683, Offset Time 2017-10-26 17:22:49 2017-10-27T17:18:42.970Z [ 4856] INFO Telemetry::HasTelemetrySchedulePeriodElapsed Telemetry::HasTelemetrySchedulePeriodElapsed 161: Telemetry schedule has not elapsed. 2017-10-27T17:18:42.986Z [ 4856] INFO IPCSender::Write IPCSender::Write: Writing message: Install.Failure 103 SophosUpdate hmpa 80041f00 ERROR: Product installation failed: hmpa 2017-10-27T17:18:42.986Z [ 4856] INFO WinMain SophosUpdate has completed with the result 4. 2017-10-27T17:18:42.986Z [ 4244] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: Install.Failure 103 SophosUpdate hmpa 80041f00 ERROR: Product installation failed: hmpa 2017-10-27T17:18:42.986Z [ 4244] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait 2017-10-27T17:18:44.000Z [ 4244] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting 2017-10-27T17:18:44.000Z [ 4244] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread finished. 2017-10-27T17:18:44.000Z [ 4856] INFO StatePersister::Save Overwriting state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml

Ja gibts des auch... Da verbringe ich Monate damit, meine Sophos UTM so einzurichten, dass LAN und W-Lan nicht miteinander reden können (lange Geschichte) und dann wird genau das zum Problem... Lan:192.168.2.X W-Lan: 10.10.10.X Zwei Beispiele: Rechner LAN versucht auf Chromecast (W-Lan) zu streamen, keine Chance. Firewall-Log meldet nix. Explizite Freigabe in der FW zwischen Chromecast und Rechner verändert nix am Bild. VR-App Handy (Trinus VR) kann nicht mit dem Server im Lan kommunizieren. Keine Auffälligkeiten im FW-Log, Webfilter-Log oder ITP-Log. Das Problem ist, ich weiss nicht wo ich ansetzen soll. Die Frage noch mal auf den Punkt gebracht: Wie kann ich den Zugriff zweier Geräte in unterschiedlichen Netzen aufeinander ermöglichen? Vielen Dank im Voraus, Chris

Hi, what site do you receive those messages from, I would like to try and see what results I get? You might check that your DNS is capable of resolving IPv6 address correctly or not blocking some of your traffic. I had to disable the ISP DNS and add google 4/6 and my ISP business DNS manually to overcome connectivity issues. Ian

Thanks!! That worked great

Hi, Not sure why you think you need to set your scan size so large? The file has to be stored on your disk because you will run out of memory and cause a larger amount of swapping which will affect your systems performance with no real benefit. Most recommendations are to set it to about 10-15mb. Ian Update: checked mine and the default size appears to be 30mb.