Thank you for your kind note. I am afraid no amount of restarts ever made it work, but a full un-install and re-install seems to have done the trick. This is strange, especially as I always install Sophos anti-virus cleanly and did so for version 9.4. All is well that ends well, although it took some hard handle-jiggling before it stuck — if you will allow me to mix metaphors for a second. Go Sophos — and thanks again!
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