Forum Post: RE: How do I generate the license.xml;
Hi John, The license.xml comes from customer care. You can email them at customercare@sophos.com Usually though, a download link is included in the License Schedule for the .xml license file. Either...
View ArticleForum Post: RE: Can't find definition date.
Hello JenDesmond, We don't generally publish a "date" (haven't for a long time). The version number of the threat detection engine and threat detection data (from the About box) is our standard way of...
View ArticleForum Post: RE: Version 9.4 Now Available
I don't think the ConfigD behavior is related to the panic. Forcefully killing InterCheck could cause a panic (InterCheck uses a kernel driver to do some of its work). Seems bizarre. Can you get a...
View ArticleForum Post: Information sent to Sophos by the product
A few questions have come up about what information is sent by the SAV for Mac product to Sophos. The product does send back anonymous, non-personally identifiable data to Sophos for the purpose of...
View ArticleForum Post: RE: Infinity Autoupdate from two days in Italy.
Its not normal. Can you get a sample of the SophosAutoUpdate process when it seems like its stuck? Definitely interested to know what its waiting for...
View ArticleForum Post: RE: Version 9.4 Now Available
Can you send me a copy of the log file /var/log/install.log, we can probably figure out what is going wrong from that. Thanks.
View ArticleForum Post: RE: Sophos Endpoint Security - SNMP OIDs
Hi, Support should have a MIB file. I would suggest dropping them an email. Regards, Jak
View ArticleForum Post: RE: Bug with v. 9.4 and cURL?
That's very odd. Using the same command reliably results a 'block page' for me. One of the changes for 9.4 requires that the network kext be updated. While it is *supposed* to have been unloaded and...
View ArticleForum Post: RE: Infinity Autoupdate from two days in Italy.
Now it seems to be back to normal. Maybe it was the server? However there are not error in the report log, simply continued to infinity, and after i turned off/on wifi, I clicked on "update now" and...
View ArticleForum Post: RE: Bug with v. 9.4 and cURL?
Thank you for your kind note. I am afraid no amount of restarts ever made it work, but a full un-install and re-install seems to have done the trick. This is strange, especially as I always install...
View ArticleForum Post: RE: Version 9.4 Now Available
>>Can you get a sample of InterCheck (rather than killing it) so we can see what it might be up to. Bob, I've decided to stay with the 9.2.7 until the update to 9.4.x becomes unavoidable. Perhaps...
View ArticleForum Post: On-Access scanning is disabled in Sophos Home Edition version 9.4.0
I have just installed Sophos Home Edition version 9.4.0 on my Mac which is running version 10.10.5. And I find that the "On-access scanning is disabled". When I try to start it via the sophos...
View ArticleForum Post: RE: On-Access scanning is disabled in Sophos Home Edition version...
Hi, could this be the problem: www.sophos.com/.../122146.aspx Regards, Jak
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