Hello Carolyne Njuguna, the 6b likely hasn't lead to the other two, and the 6a isn't very specific so for SAVXP. The MSI has failed please check the latest Sophos Anti-Virus Major Install Log_ ddmmyy _ hhmmss .txt and the associated Sophos Anti-Virus Major CustomActions Log_ . In the Install log search for Return value 3 , additional information is in the preceding lines. A more detailed description of this procedure is in Error 00000067 'The MSI has failed' and Troubleshooting using MSI logs . Feel free to post the relevant parts if you need further assistance. Christian
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