Hi Michael, I am thinking you may have a communication issue here. Can you confirm the Endpoint software is installed successfully on the newly deployed PC? I know you mentioned AV being pushed, so I am just double-checking: Is the AV a part of an image or installed after imaging on the endpoint? Also, a few things to check could be: on the newly deployed computer, under Start->All programs->Sophos->Sophos Endpoint Security and Control->View Sophos Network Communications report. In there confirm the following: All the states show "No problems detected." Computer details shows: Computer name: RMS router name: Router$ Parent address: There is more possible troubleshooting to be done in order to confirm the communication, but the above should be a good start. In regards to purging, if all communication is confirmed to be working fine, you can use the PurgeDB tool, see this KB for more info. Let us know how this goes Voicu.
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