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Forum Post: Sophos Home Edition (Mac) won't update - says could not contact primary server

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Help! I'm trying to update my Sophos Home Edition version 9.4.2 and it won't update. It's saying "Could not Contact Primary Server". This is usually set on autoupdates so when I saw the sophos logo with an x on the upper right hand side of my Macbook, I knew something was up. I've tried several times to download updates manually but no can do. Please help. I'm in the Philippines and running OS X El Capitan Version 10.11.4 on a Macbook Air. Thank you in advance for the help. Yours truly, Jo

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