Hello flo, the SAV Major Install log should be around 3.5MB so what you pasted is definitely not the end. I'm not using Central which has a newer AutoUpdate with slightly changed messages but not long after the last line there should messages similar to these ALUpdate(Action.Success): SetupAction::Execute: Successfully installed Product from Setup action thread finished with result state 1 SetupAction::Execute: Thread to install SAVXP returns 1 Only then has the install completed. It might be that the install in progress was a SAVXP install that was also stuck. The last CustomAction (if this is indeed the complete installer log) seems to be SetUpdateBegin . Dunno what it's supposed to do. Guess the Major CustomActions log stops with CheckRegForNullDACLs: Action succeeded . The screenshot suggests the Agent hasn't been updated for quite some time, though SAVXP seems to be installed. Is there a Sophos Anti-Virus Uninstall Log from around the same time as the Major Install ? Christian
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