Hello Arjunan Subramanian , this part indicates the error: MSI (s) (A8!8C) [15:26:25:952]: Product: Sophos Update Manager -- Error 25082.Cannot add user insert_service_account_name on server COREUNCAWSOP001. The username is either too long, contains invalid characters or ends with a dot. Error 25082.Cannot add user insert_service_account_name on server COREUNCAWSOP001. The username is either too long, contains invalid characters or ends with a dot. How did you install as the log says: Command Line: IS_NET_API_LOGON_USERNAME_TOKEN= insert_service_account_name IS_NET_API_LOGON_PASSWORD=... Christian
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