Forum Post: RE: Sophos Mobile Control free trial started
Hi Jaroslav, the default super administrator customer is called "superadmin". You have to define the user yourself which you then want to use to log in. You can simply run through the Configuration...
View ArticleForum Post: RE: Must Sophos be open for it to protect my computers? Or does...
Hi Greg, Sophos Home runs automatically in the background. As long as when you open the Sophos Home user interface on your computer it says "Secured" as shown below, then you are protected. Kind...
View ArticleForum Post: Problems activating new XG135 device from RMA after old one died
Hi, I'm having problems with activation of XG135 device, and Sophos support is unsupportive, to say at least. My license has option of "Enhanced Support", but does anyone knows what exactly that means...
View ArticleForum Post: RE: How do I increase transparent (browser based) authentication...
Hi Jayesh, I have set those for STAS to 30 minutes without effect, I need a solution for transparent browser based authentication using the Sophos SSO client authenticating through a radius server.
View ArticleForum Post: RE: Must Sophos be open for it to protect my computers? Or does...
It does say "Secured." Just to clarify, then I can quit the Sophos Home application (which says "Secured"). Thanks for the super fast answer. Greg
View ArticleForum Post: RE: How do I increase transparent (browser based) authentication...
Hi Colin, Can you please share the screen shots of global settings and captive portal settings at System > Authentication > Authentication Services
View ArticleForum Post: RE: How do I increase transparent (browser based) authentication...
This has been set to 30 minutes for some time
View ArticleForum Post: RE: DMZ, Loadbalancing & Exchange 2013
Thanks for the reply, Bob. Sophos is currently looking at some log files, but reactions are kind of slow. We will have to wait, I guess.
View ArticleForum Post: RE: SMC 6.0.5 cannot enroll iOS 9.2.1 devices
Hi Chutikorn, to me this sounds as if you only have enabled the platform "Android" within your Self Service Portal Group settings. Please check the "Group settings" tab at "Setup | Self Service Portal"...
View ArticleForum Post: RE: with smc 6.0 I'm trying to configure EXternal LDAP direcory
Hi, there is no "Import" functionality for the "Users" view. Users will appear in the "Users" view as soon as you assign them to a mobile device or if they register a mobile device via the Self Service...
View ArticleForum Post: RE: SMC API to add new user and trigger email
Hi Paul, you don't have to add users to the "Users" section to allow them to enroll devices via the Self Service Portal (SSP). If you are using the External Directory connection, you define a specific...
View ArticleForum Post: RE: Sophos Secure Email for iOS - Notification problem
Hi Michael, this is a known issue and it is planned to fix that in a future version of Sophos Secure Email. Best regards Stefan
View ArticleForum Post: RE: users cannot connect to the database through Sophos policy...
Dear sir, I Search in Log & Reports but i can not find the Logs File, so Please can you tell me from where i can find Log files .and if you want team Viewer access i will give the user and Password...
View ArticleForum Post: Export (to pdf) of all pages of a report?
If I generate a report I can select max. 200 records per page. If I'd like to generate a pdf of this report now I'm only able to export 1 page. How can I generate and export (to pdf) a report with all...
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